Brinkley's Estate Agents Reviews 

As soon as you hand over that deposit money the smiles and quick responses disappear and you are met with really rude, argumentative staff - it gets even worse when you inform them you do not wish to renew your tenancy.

Brinkley's broke multiple contractual obligations - I have raised a grievance through the appropriate regulator. They let an uncleaned flat and then changed the third party move in report themselves in their favour - something I have complained about but had no response too (this has become the norm).

When I did raise an issue about conducting viewings outside of the viewing period and without notification (they were ignored at first), I got a phone call threatening to give us bad references for future rentals if we did not drop the issue - rather than just looking into what happened.

I am only writing this review now as I have moved out and they no longer have leverage to use against me to get what they want.

Like some of the reviews below I am also in shock at the way Brinkley's treat their tenants - I have never had a problem with a landlord or agency, always paid rent on time and been a good tenant. Not sure whats wrong with these people but its quite a toxic business - Avoid at all costs (I know you don't always have the option - if not then just beware)

Great contact with a very efficient team, specially coming from abroad, it was really precious to be able to count on them. Marco & Gisella always available and keen on finding solutions to make things happened!
I highly recommend Brinkleys.

Brinkleys have demonstrated excellent skill and service levels, far beyond what which we normally encounter. In the handling and management of our letting application process, Suzy Browne at the Wimbledon branch has provided an absolutely outstanding standard of service and professionalism. She has also extended nothing but warmth, dedication, genuine care, attention and an incredible level of assistance. We cannot thank her enough for the way in which she has taken genuine care of us and at such a pivotal time in our lives.

The team provided great communication and regular updates during the rental process. As a landlord who doesn't live in the country, this gave me a peace of mind and confidence that the right tenants have been recommended to me. Thank you!

Professional, efficient, friendly and all round top service. Competative fee. Would recommend and use again. Graeme in particular was great.

Not enough experience when checking tenants, they didn't manage to evict tenant they found me which is not playing from more than 5 months now . . .

I have used Brinkleys for a few years to manage property and have always found them to be professional, quick to respond to any queries and also quick to flag any issues with suggestions of how to resolve them. They have offered rational advise when dealing with unexpected situations and have been easy to deal with. Gisella and Ann are quick to respond to any questions and JP is quick to get viewings lined up, which is what you need when letting property.

The worst agent for the renter! Avoid them, any other estate agent is better. Once you have signed & in the property they do absolutely nothing. My old & vulnerable mum rented from them for 6 years, when she moved in it wasn’t freshly decorated, there was extreme damp walls that were not insulated & poor ventilation, they fixed the outside after the first 3 years but didn’t continue to fix the inside. There was condensation literally running down the walls every time she cooked despite having an extractor above the hob & opening all windows. My poor mum had to throw away her furniture including 3 new TVs & clothing many times as ruined by damp. She spent a fortune on dehumidifiers to try & ease the problem. To date the kitchen wall is soaking wet. This is not her fault whatsoever & She requested redecoration many times that fell on deaf ears. Each time upon inspection every 6 months she was told we ask the landlord & get back to you, they never did. She never knew if it was Brinkleys or the landlord that didn’t do anything. The last 3 years she was left anxious & depressed, ended up having a stroke. Now they trying to pass on redecorating costs on her saying it’s smoke damage. After a 6 year tenancy you would think they would redecorate anyway before new new Tenants arrive especially as the property suffers dampness. People had left rubbish & fly tipped in the carpark & they also want to charge mum for that! The carpark isn’t her responsibility. They didn’t fix the gate to the garden area after they fixed the outside which allowed every Tom, dick or Harry to go steel things & use as a toilet. Marco was very rude, condescending & intimidating to my sister upon handing over the keys, as she isn’t the tenant he had no right talking to her in that manner. Totally unprofessional & uncaring. I am disgusted with this agent & the landlords for allowing this to happen to an old vulnerable person. The battle will continue as is not finalised. Just avoid them, just a bunch of money grabbing, lying scum of the earth types. So many other agents out there you would be better off choosing. I will be updating trust pilot with the final details so other landlords & prospective tenants are aware. Very poor & if I could have given a minus 10 stars I would have done. So angry! See below response shows further untruths/incorrect facts & refuse to delete my review, I am free to review any company that i want. For your information I have had dealings with your agency from the beginning as was myself that paid for my mums deposit & was her guarantour at the time. I have emails to prove it. Secondly I have remained in close contact with my mum forever & visit regularly from Egypt. I have also been there a few times when inspections were made & witnessed my mum requesting decoration. If trust pilot deletes this review I will take it further! Also I don’t have a daughter so you have your information wrong, before publicly trying to shame me! This is a review for business & personal issues should not be displayed grrrrrr!!!

I have bought a flat in Wimbledon, and have been extremely satisfied with the service, from initial viewing, negotiation, and process around exchange toward completion. Communication has been exemplary, with very helpful and proactive contact with solicitors and vendor. Recommended.

Great service. Special thanks to Gisella, who explained in detail and carefully guided us through all the stages of the rental process.

I had a great experience working with James Hilary and Graeme Gordon from Brinkleys real estate agency during my property purchase in Wimbledon. Their clear and continuous communication made the process seamless. James and Graeme's professionalism and support were instrumental in guiding me through each step. I highly recommend their services to anyone in search of a reliable and effective real estate team.

Thank you, James and Graeme!

Best regards,

Graeme was brilliant, he was in touch with me regularly with every development along the way. The sale not have always run smoothly but Graeme was undeterred and got the sale completed in good time
Great service, thanks

I wanted to give a special mention and thank you to Dhruvika Patel who currently manages one of my buy-to-let flats in London, this particular flat has had so many technical issues over the past year. Dhruvika has dealt with all the issues professionally and with such grace. She has always gone above and beyond to get any issues resolved quickly and efficiently. She has a fantastic telephone manner and is always reassuring and kind when dealing with clients. Thank you once again for everything over the past year you are an absolute star!

The team at Brinkleys were very helpful throughout the entire sale process and are very professional and prompt with all communication.

I purchased a property through Brinkley's and Graeme was very helpful in managing the process, with great communication throughout.

Brinkleys have managed our rental property for years with very efficient service and recently Graeme Gordon from the sales team helped with fast and efficient sale of our house. He is very professional and took great care in ensuring a smooth and quick sale at the best possible price. We thank Graeme and Zulekha and their team for their customer services.

I found Dhruvika at Brinkley's easy to contact, helpful especially with emergencies.

We had a great experience with Brinkley's in Putney. They were easily available to ask questions to, gave us lots of time but also didn't put pressure on us to make a quick decision.

We were so grateful for their support in helping our buying process move as smoothly as it did. Thank you James and Graeme.

I would like to express my sincere appreciation for Marco's assistance in the past. Marco has been an incredible help, especially in situations where others were unwilling to assist due to limited financial benefits. There was even a time when I was abroad and faced issues with a property that was not under Marco's management. I called him, and he promptly resolved the matter for me. Marco's support has been invaluable, and I have had a wonderful experience working with him.