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3.9
3 reviews
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Just ordered a little glass robin ornament/paperweight, its a Christmas present for someone who lost someone close. I am thrilled with it as I hope the recipient is also! It arrived super quickly and well wrapped, thankyou so much!
I ordered earrings on 20th March for a birthday on 5th April. We were visiting Bristol on 30th March (Easter Saturday) and I contacted BBG to suggest I could collect the earrings. I was told they were not made yet so I was worried they would not arrive in time.
BBG got the earrings to me in record time having made them and posted them on 2nd April.
Fantastic service and lovely earrings. Thank you
I ordered some earrings as a birthday present. According to the site orders take 2 weeks to fulfil.
After two weeks came and went I contacted Bristol Blue Glass to check on the status of my order and was told to call back the next day as the earring person wasn't in. No offer to take a message or chase on my behalf.
Called again the following day and was told my order wasn't going to be ready for another week. I said that it was a birthday present and that the date had now passed and received a disinterested 'oh well'.
A week after that I called again and was told it would be another few days - it did turn up a few days later.
I guess when you're trading on such a prestigious name, customer service can be non-existent. I'm sure most of the orders placed are intended to be gifts so most people will want goods within the time specified.
I wouldn't use again and definitely wouldn't recommend them.
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