The Bristol Residential Letting Co Reviews 

719
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally responsive, highly professional, and genuinely helpful when handling everyday property management and maintenance tasks. Property owners and renters alike deeply appreciate the efficient service, timely updates, and smooth communication provided consistently throughout their entire tenancy. Some reviewers were not happy with the communication issues experienced, noting that staff members could sometimes feel unapproachable or difficult to reach when urgent problems arose. A few consumers also mentioned feeling stressed due to significantly delayed responses and prolonged periods where important property issues remained completely unresolved.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently helpful, professional,... See more

Service

Customers had positive experiences with service, often highlighting the efficient and smooth process of... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful, responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently highlighting that reviewers are exceptionally... See more

User experience

Reviewers express great satisfaction and appreciation regarding their overall user experience, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who nev... See more

Company replied

Rated 5 out of 5 stars

This lettings company are the best! They look after our property and our tenants in exemplary manner which means our tenants stay with us. But, should they decided to move out, I am certain new te... See more

Company replied

Rated 5 out of 5 stars

I have rented with The Bristol Residential Letting Co for over two years and more recently moved back with them again and honestly I could not be happier with the service. Andy Peters has manag... See more

Company replied

Rated 5 out of 5 stars

I have been using The Bristol Residential Letting Co for many years now, what a relief from the continuing legislation changes, TBRL Co look after it all. Everyone I have dealt with have been great, d... See more

Company replied


Company details

  1. Property Rental Agency
  2. Estate Agent
  3. Property management company

Written by the company

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

719 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(719)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a few problems over the years with…

Had a few problems over the years with the usual that come with letting out but Andy always gets it sorted with no fuss and listens !

16 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Anita,

Many thanks for your review and kind words. Always here to help and get all issues sorted in a timely manner!

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

friendly and good at their job

great company to deal with. all round from answering the phone and dealing with all the usual problems you have as a landlord. would recommend 100% and especially a big thanks to Aimee for all your help!

7 January 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you Ben - it's always a pleasure to work with you!
Aimee Hawkesford - Branch Manager

Rated 5 out of 5 stars

Excellent service for 2 years

I have had a great experience with The Bristol Residential Letting Co during my 2 years in Bristol, and would highly recommend Phebe Young, who was always available to help me out with any questions or concerns in a prompt and friendly manner. After some bad experiences with other estate agents from different companies in the past, it was much appreciated to receive such great service in a city as competitive as Bristol.

5 January 2026
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you so much, Jack — really appreciate you taking the time to leave such a kind review. It’s been a pleasure working with you!
Phebe Young - Property Manager

Rated 5 out of 5 stars

Responsive

Quick, responsive, and helpful team.

16 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you for you review Alexander! We hope you settle nicely into your new home.
Aimee Hawkesford - Branch Manager

Rated 5 out of 5 stars

Professional, helpful and very responsive service

I’ve had a really positive experience with The Bristol Residential Letting Co, and especially with Aimee. Communication has been clear, friendly and very professional throughout. When I needed to rearrange a property inspection, it was handled quickly and without any issues, which I really appreciated.

Aimee was also helpful in explaining minor maintenance matters and made the whole process feel easy and stress-free. Overall, the service has been efficient, accommodating and reassuring - exactly what you hope for from a letting agency.

I would definitely recommend them.

29 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Pavlo. Thank you so much for your review- very lovely feedback to read! Happy New Year to you.
Aimee Hawkesford - Branch Manager.

Rated 5 out of 5 stars

Another Year of Exceptional Service …

Have been with Bristolreslet for years now, which is recommendation in of itself.
First class service, always professional, and regular inspections and updates from designated property managers means I wouldn’t consider going to any other letting agent.

17 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Beverley. Thank you so much for your review - it is an absolute pleasure to manage your property.
Aimee Hawkesford - Branch Manager

Rated 5 out of 5 stars

Access at Short Notice!

I needed some help for access at a block of flats managed by Bristol Residential and Andy Peters, without any notice, assisted the access to enable the essential work to go ahead. I have worked with Andy for some time and have to say I always find that he goes above and beyond to support the access requirements for our contractors. A great asset to Bristol Residential Lettings! Thanks Andy!

12 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi Jo,

Many thanks for your review and kind words, it is appreciated.

I must say having worked with you for over a year now I do find SWR to be an outstanding block management company, in fact one of the best!

Here’s to our continued relationship going forward.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Thanks

Excellent service provided from start to finish by Amy Garrod. All concerns were dealt with promptly and as landlord we received regular updates on the property. We're very happy with the service provided.

14 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you so much for your lovely review! It’s a pleasure to manage the property for you and I’m so glad you’re happy with our services! Thanks Amy

Rated 5 out of 5 stars

Stephanie Reid has regained my faith in…

Stephanie Reid has regained my faith in letting agents. Steph has been absolutely fantastic since being made our property manager a couple of years ago and has provided service that is head and shoulders above anything I have received from a letting agency before.

Her communication and dedication to resolving issues is a breathe of fresh air and could not highly recommend Stephanie enoughb

12 December 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Hi James, thank you very much for the lovely feedback! The comments are very kind and I am thrilled to see you have received such a great service. All the best in the upcoming move for you!
Stephanie Reid - Property Manager.

Rated 5 out of 5 stars

I rented my home through Bristol…

I rented my flat through Bristol Residential Letting Co. three years ago, and I’ve been extremely satisfied with their service from day one. The entire team has been professional, reliable, and easy to communicate with.

I would like to give a special thanks to my property manager, Amy Garrod, who has been exceptionally helpful throughout the entire tenancy.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Emma is a legend!

Emma Vincent was my estate agent when I was a tenant in Bedminster. She was utterly wonderful - respectful of my privacy, responsive, friendly and professional. I felt I could ask questions or flag concerns and trust her to do her best to support me. She gave excellent advice on the flat and tenancy, going far beyond what I would expect of an estate agent. I would have happily stayed on in my tenancy (1yr) but moved because I wanted to live with a friend.

19 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you Freya for your lovely feedback. It’s been a pleasure being your property manager. I hope you are settling into your new home well.

Emma Vincent
Senior Property Manager

Rated 5 out of 5 stars

Would highly recommend renting with Bristol Reslet

We rented with the The Bristol Residential Letting Co for over two years and would highly recommend them. I have many friends who have bad experiences with letting companies or landlords in Bristol but our experience with Bristol Reslet was completely smooth and stress-free.

Emma Vincent was our property manager and she was fantastic! She was friendly, super responsive and quick to arrange solutions when we had problems with the flat.

19 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Maddie, it’s been an absolute pleasure having you as tenants for the past few years, and I’m thrilled I could keep the flat running smoothly for you. I hope your move went well. Thank you for taking the time to send me a review.

Emma Vincent
Senior Property Manager

Rated 5 out of 5 stars

Brilliant

Brilliant, thank you

30 October 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Anna,

Many thanks for you review, it was a pleasure to look after you for 6 years and I wish you and your family all the best for the future.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Professional

The Bristol Residential Letting Co has been great to work with. Our contact has been Amy Gerard and she has been very professional. Any time we needed to contact her she has responded immediately.
We are kept up to date and any issues are dealt with promptly.

14 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you Ceridwen for your lovely review, it has been a pleasure managing the property for you. Kind regards Amy

Rated 5 out of 5 stars

Excellent

From the beginning, everyone has been super helpful, from Holly fitting in a last-minute viewing, to Andy’s responsiveness and initiative in helping with repairs. Excellent

15 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Shizhang,

Many thanks for your kind words, it is really appreciated.

I am glad you are enjoying living in the property and that any repairs raised are dealt with in a timely manner for you.

Best wishes,

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Bristol Residential Letting James & Freya were first class

James & Freya were first class!
We found them to be efficient, knowledgable & experienced.
A very professional team who we would highly recommend.

12 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Thank you so much for your lovely review! It’s been a pleasure to work with you and I’m so glad you’re happy with our services!
Freya Reynolds - Property Manager.

Rated 4 out of 5 stars

Exceptional Local Expertise

The Bristol Residential Letting Co made finding my new rental in Bristol so easy! Their team is professional, approachable, and truly knows the local market. I felt supported every step of the way, and their responsiveness was amazing. Highly recommend for anyone looking for a hassle-free renting experience.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service & Support from Andy and the Team

I have rented with The Bristol Residential Letting Co for over two years and more recently moved back with them again and honestly I could not be happier with the service.

Andy Peters has managed our property the whole time and he has been brilliant. Always quick to respond, professional and genuinely helpful, nothing is ever too much trouble. You really feel like you are in good hands with him.

The whole Bristol Residential Letting Co team are fantastic too, friendly, reliable and super easy to deal with. Renting through them has always been smooth and stress free.

I cannot recommend Andy and BRL enough.

10 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Melissa,

What can I say but thank you.

This will be your 3rd property with Bristol Residential under my management, and I look forward to looking after both you and Greg again.

All the best

Andy Peters
Senior Property Manager

Rated 5 out of 5 stars

Local Experts Who Truly Care

The Bristol Residential Letting Co really stands out compared to bigger agencies. Their team knows the Bristol rental market inside and out, and it shows. I felt like they genuinely cared about helping me find the right property and made the whole process simple and stress-free. Having a local team that’s easy to reach gave me so much confidence.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from Andy and team- highly recommended

Brilliant company- Andy was our property manager for the harbourside flat we rented. Fantastic service from Andy, always super helpful, communicative and always at hand to book in any repairs/ maintenance work needed. Super polite and friendly service couldn’t recommend more.

4 November 2025
Unprompted review
The Bristol Residential Letting Co logo

Reply from The Bristol Residential Letting Co

Dear Georgina,

Thank you for your kind words, it is most appreciated.

I am glad your time at Steamship house was enjoyable and that you would highly recommend us to friends/family.

All the best,

Andy Peters
Senior Property Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look