Britannia Car Leasing Reviews 

850
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing exceptional guidance, clear answers, and constant support throughout the entire vehicle leasing journey. Many people highlight the prompt email communication, lovely telephone manner, and highly professional attitude consistently demonstrated by the team members. Consumers also deeply appreciate the very competitive pricing options and the straightforward administrative steps that make everything much easier for new buyers. Reviewers note that the complete process from initially choosing a new car to the final delivery is consistently smooth, stress-free, and exceptionally well organized.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting an impeccable and smooth journey... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire leasing... See more

Customer service

Reviewers mention positive feedback about customer_service, noting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more

Rated 5 out of 5 stars

Matt Bergin was brilliant in sorting our next car. Have used him twice before and can highly recommend. Delivered on time on time on day requested.


Company details

  1. #22 of 37 best companies in Leasing service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

850 reviews

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Asks customers to review

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4.7

All reviews

(850)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We have used Britannia for many years for our car leasing and they always make it a straight forward easy process

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with Scott and Britannia was a breath of fresh air

Dealing with Scott and Britannia was like a breath of fresh air. I had an absolute nightmare with a Mercedes main dealer. Broken promises. Eventually I cancelled the order and went to Britannia. Really glad I did. No regrets. Scott kept me up to date with progress. The communication was excellent unlike the main dealership in East Anglia.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Britannia - Hayy Sexton

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice.

From order to receiving the car took less than 2 weeks
Great Servive from Britannia

13 February 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Outstanding service from start to finish!
I couldn’t be happier with the service I received from this leasing company. A special thank you to Matthew Bergin and the entire team for keeping me fully in the loop at every stage and for being so proactive throughout the process.
Matthew went above and beyond to secure me a great deal, and incredibly, everything was wrapped up within just a few days. Communication was clear, timely, and reassuring, which made the whole experience smooth and stress-free.
It’s rare to find a team you can genuinely trust, but these guys delivered exactly that. I’m already enjoying my new car and wouldn’t hesitate to recommend them to friends and family.
Thanks again for the fantastic service!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I've used Britannia twice now over the…

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has delivered two of the best cars I’ve had to date (back-to-back). They will remain my first choice in the years to come.

8 January 2026
Rated 5 out of 5 stars

Great service

Great service , good communication through out , factory order delivered in stated timescale

8 January 2026
Rated 5 out of 5 stars

Great work

Harry made my experience an absolute pleasure would highly recommend great company good fair honest service

8 January 2026
Rated 5 out of 5 stars

Excellent from first contact all the…

Excellent from first contact all the way through to the delivery process. Very competitive pricing with really attentive customer service. The few queries I did have were answered quickly and would definitely deal with them again.

8 January 2026
Rated 5 out of 5 stars

After more than a year of waiting

After more than a year of waiting, I decided to cancel my order and am now in the process of obtaining a refund for the administration fee I needed to follow up on.When ordering a factory-built vehicle, it's crucial to ensure that you have the car or commission number before finalizing any agreement or payment.Many in this industry tend to present highly appealing car deals, but securing the actual vehicle can often be problematic.Given Britania’s considerable expertise, I expected a better experience. Unfortunately, this has been the most disappointing new car purchase I've ever encountered.

23 December 2025
Unprompted review

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