Excellent company, kept us informed at all stages. Great installation team James and John were efficient, knew their work and were clean and tidy. Thanks guys. Everyone whose seen our new flat roof a... See more
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Review summary
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From start to finish it was a very good service. Was told it would take around 12 weeks but due to it being done for an elderly vulnerable person and that his old door couldn’t be locked properly, the... See more
Company replied
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged. Geoff the fitter arrived promptly and worked tirelessly... See more
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A huge thank you to Britelite for our new triple glazed windows. Andy was our first contact who was excellent, understood exactly what we wanted and started the process. Lee came next and measured... See more
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Company details
- #26 of 43 best companies in Double Glazing Installer
- #5 of 7 best companies in Aluminium Frames Supplier
- #20 of 27 best companies in Conservatory Specialist
- #20 of 36 best companies in PVC windows supplier
- #18 of 27 best companies in Roofing service
- #25 of 37 best companies in Window installation service
Written by the company
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Written by the company
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Contact info
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, United Kingdom
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4.6
Excellent
2k reviews
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Replied to 81% of negative reviews
Typically replies within 1 week
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An excellent service from start to finish …
An excellent service from start to finish.
Competitive quotation, kept fully informed about each stage of the work.
All work completed to an excellent standard
24 March 2026
Reply from Britelite Home Improvements
It’s great to hear everything ran smoothly from start to finish, Mr Reynolds. We’re delighted the communication, competitive pricing and standard of workmanship all met your expectations.
Kind Regards,
Britelite Home Improvements
Exceptional service from the outset
Exceptional service from the outset, and excellent product.
30 March 2026
Reply from Britelite Home Improvements
It’s wonderful to hear everything impressed you from the very beginning, Beryl. We’re delighted the service and product both met your expectations.
Kind Regards,
Britelite Home Improvements
Reply from Britelite Home Improvements
It’s great to hear everything was carried out on time and to a professional standard, Penni. We always aim to deliver quality workmanship and a reliable service you can trust.
Kind Regards,
Britelite Home Improvements
Fabulous and friendly!!!
Fabulous and friendly!!!
Customer service and communication was excellent and the speed of the installation was amazing. They fulfilled on every aspect
17 March 2026
Reply from Britelite Home Improvements
It’s fantastic to hear everything exceeded your expectations, David. We’re delighted the customer service, communication and speed of installation all came together to deliver such a positive experience.
Kind Regards,
Britelite Home Improvements
Fitting a new door today 24th March…
Fitting a new door today 24th March 2026
The installer phoned first to let us know his arrival time. He then kept to his schedule.
The door was fitted efficiently and the installer was very pleasant whilst he was working here.
We are very pleased with the finished result.
24 March 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear everything went smoothly on the day, Simon. We’re pleased the installer kept you informed, arrived as scheduled and completed the fitting efficiently while maintaining a friendly approach.
We’re delighted you’re so pleased with the finished result.
Kind Regards,
Britelite Home Improvements
Check delivery of items
Installation was late not on date agreed.
windows and doors.
Not fully installed and had to wait some time for the installation to be properly finished.
beading not correct for installation of glass on living room window and front door and had to be removed and replaced at a later date.
Wrong handle installed on patio door replaced at a later date.
12 March 2026
Reply from Britelite Home Improvements
Hi James,
Thank you for your review. We’re sorry your installation didn’t go ahead on the original date and that some items had to be reordered due to supplier errors. Once identified, we arranged for the correct parts to be fitted and completed the installation as soon as possible. We appreciate your patience and will use your feedback to improve our service.
Kind regards,
Britelite Home Improvements
Britelite were very helpful and…
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged.
Geoff the fitter arrived promptly and worked tirelessly throughout the day until the job was completed. His attention to detail was brilliant. He is a very pleasant and cheerful character.
We are very pleased with the overall result.
14 March 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear you’re so pleased with the overall result. We’re delighted the process felt smooth and well organised, with clear communication throughout and everything delivered on schedule. Geoff will be especially pleased to hear your kind comments about his hard work, attention to detail and positive approach.
Kind Regards,
Britelite Home Improvements
Disappointing
Having had a great experience 5 years ago, I went back to Britelite to finish putting new windows in my house. However, this time it was not a good experience. The fitting was delayed by one week at short notice; 4 out of the 14 windows delivered were not fit for purpose so I was left with boarded windows for a while; and the fitting left 2 areas requiring replastering ( which Britelite did) and repainting.
19 March 2026
Reply from Britelite Home Improvements
Hi there,
Thank you for returning to Britelite and for sharing your feedback. We’re very sorry that your recent experience did not reflect the high standards you received previously. We apologise for the short notice delay and the issues with four window units, and we appreciate your patience while these were resolved.
For clarity, our records indicate that some cracks were present prior to the installation, however we’re pleased our team were able to complete the replastering required. Thank you again for your patience throughout the process.
Kind regards,
Britelite Home Improvements
Excellent product and service
We have used Britelite on a number of home projects and have never been disappointed. Their products are excellent and service, both pre and post sales, of a high quality. Any issues we have had have been resolved quickly and efficiently.
9 February 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you’ve continued to have such positive experiences with us across multiple projects, Richard. We’re delighted the quality of our products and service, both before and after installation, have consistently met your expectations, and that any issues have been resolved quickly and efficiently.
Kind Regards,
Britelite Home Improvements
Brilliant triple glazed great 👍…
Brilliant triple glazed great 👍 products from Britelite home Improvements.
Must better than double glazed more efficient
11 March 2026
Reply from Britelite Home Improvements
It’s great to hear you’re so pleased with your triple glazed windows. We’re delighted you’re already noticing the difference in efficiency and performance compared to double glazing.
Kind Regards,
Britelite Home Improvements
Great team, great installation
The team were very professional, explained everything with clarity and focus. Installation was equally efficient. Many thanks
9 March 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with both the service and installation, Sue. We’re delighted the team’s professionalism and clear communication made the whole process straightforward, and that everything was completed efficiently.
Kind Regards,
Britelite Home Improvements
Not happy with the level of service or…
Not happy with the level of service or the quality of the trickle vents ( to much noise coming through, defeats there whole purpose of having triple glazing)
17 March 2026
Reply from Britelite Home Improvements
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that you are unhappy with the service you received regarding the trickle vents. We understand how important noise reduction can be, and we appreciate you raising your concerns.
For clarity, our findings show that the discussion at the time of sale focused on the insulation benefits of triple glazing, rather than noise reduction. Trickle vents are required to meet the relevant regulations, as they support ventilation.
If you need any further assistance, please do not hesitate to contact us.
Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements
Consultation great and fitting was…
Consultation great and fitting was quick and easy thanks to Andrew for quote and Geoff and Liam the fitters
7 March 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear everything went smoothly from consultation through to installation, Emine. We’re delighted Andrew, Geoff and Liam all played a part in making the process quick and straightforward for you.
Kind Regards,
Britelite Home Improvements
A good job, well done…
A front door and two new downstairs windows were fitted by Geoff and Liam, who were very efficient and professional in the way they did the work, and had a really good attitude. They arrived well on time, and just got on with the job! I'm really happy with the result. Geoff noticed one of the window panels had a fault, so immediately rang through to Britelite to ensure a new panel would be sent out ASAP - no hassle for me to do that! Thank you.
9 March 2026
Unprompted review
Reply from Britelite Home Improvements
It’s fantastic to hear you’re so happy with the result, Christine. We’re delighted Geoff and Liam’s efficiency, professionalism and positive attitude made the whole experience run smoothly. It’s also great to know any issues were picked up and dealt with straight away to keep everything hassle free for you.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the quality of our products and the professionalism of the service, James. We’re also glad everything was carried out promptly and offered good value.
Thank you for sharing your experience.
Kind Regards,
Britelite Home Improvements
Great reliable service once again.
Very impressed with the whole team from the planning stage throughout installation and the aftercare. We have used this company on two occasions now and both times the have been excellent. Would definitely recommend to friends and family.
11 March 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you’ve had such a positive experience with us again, Dawn. We’re delighted the whole journey from planning through to installation and aftercare met your expectations on both occasions.
It means a lot that you would recommend us to friends and family.
Kind Regards,
Britelite Home Improvements
I have used Britelite since the 70's.
I have used Britelite since the 70's.
For all Windows, Doors, Guttering, They have never let me down.
11 March 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you’ve trusted us with your home improvements for so many years, Mr Djemal. Your continued support since the 70’s truly means a great deal to us, and we’re delighted we’ve consistently delivered for you across your windows, doors and guttering.
Kind Regards,
Britelite Home Improvements
Had new door and side panels fitted
Had new door and side panels fitted, Geoff & Liam done a fantastic job , explained the workings and locks . Everything clean and tidy after completion
10 March 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new door and side panels, Anita. Geoff and Liam will be delighted to know their workmanship and clear explanation of the locks and operation made the experience a positive one, and that everything was left clean and tidy afterwards.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
From the salesman to all the fitters we…
From the salesman to all the fitters we had our experience has been a good one
9 March 2026
Reply from Britelite Home Improvements
It’s lovely to hear you had a positive experience from the initial consultation through to the installation, Denise. We’re pleased the whole team helped make the process a good one for you.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
We had an quality team of fitters Geoff…
We had an quality team of fitters Geoff and Liam all done without fuss and very quick
9 March 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the installation, Graham. Geoff and Liam will be delighted to know their efficient work and professional approach made the process smooth and straightforward.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Britelite Home Improvements
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