Britishbathroomcompany Reviews 

British Bath Company okay - Delivery arrived with package open and soaking wet.

Good product delivered on time.

Whole process from ordering to delivery was very smooth and efficient.

DO NOT USE THIS COMPANY !!!!
Been waiting for a refund for over a month. Will not reply to emails or answer the phone TOTALLY UNPROFESSIONAL

Very prompt

Fast and easy order and service, received my order within few days and item was well packed and as described. Will highly recommend British Bathroom Company

Good price, availability and delivery. Perfect replacement thermostatic regulator for my shower.

Wouldn’t use again contact is shocking don’t get back to you for days

I had a really positive experience with this bathroom company from start to finish. The team was incredibly friendly, responsive, and genuinely focused on helping me find the right solutions rather than just making a sale. They took the time to understand what I needed and offered helpful suggestions along the way.

Very competitive without compromising on quality. The products feel well-made and look fantastic, all while staying within budget. It’s refreshing to find a company that combines excellent customer service with fair pricing.

I’d definitely recommend them to anyone looking to upgrade their bathroom without the stress.

ordered a bathroom sink basin and it arrived in a few days, no problems. I also got tracking for DPD!

Ordered a bath with taps and shower, I needed the shower quite quickly as I had been let down by another supplier, they sent the shower that day with DPD for me arriving the next day! Then the bath followed with Stop Start 3 days later. Both deliveries excellent with tracking and times for deliveries.

Dealt with Adam, he sold us an excellent radiator! Looks fabulous in our new dining room, quick efficient service and was available for next day! Would highly recommend!!! We will be returning!

Very responsive to enquiries. Excellent value for meney. Packing very secure for a fragile item.

Everything is ok. Only despach information came late

My recommendation is to stay clear of this company and buy elsewhere.

I purchased a radiator in Dec 25. Due to a manufacturing issue I was told there would be a delay and I would be updated again at the end of Jan 26.

I received no contact so I had to chase up. Was given a date early Feb 26. The radiator then arrived damaged due to it being extremely poorly packaged. Arranged for it to be collected which took another week.

I received an email advising I would be refunded within 5 working days however over 3 weeks later, multiple emails and calls that are never answered, I’m still left out of pocket.

I’ve now got my bank involved to resolve. Poor customer service, they should be investigated by trading standards as other reviews also share similar frustrations.

Products arrived as expected and were what we ordered

Unfortunately 0 stars wasn't an option. Over 2 weeks after placing the order to be told the item was out of stock. Then another months wait to for the replacement item to actually be sent out. Very poor customer service

We purchased a toilet system from this company after researching on line what we required to use our comfort toilet.
Wow we are so pleased we turned to them for their product and service .They are a very professional company providing a fast turnaround from purchases to delivery ,sending a we'll packed item to prevent accidental breakages. Also the price was reasonable,but the actual product is amazing, the flush is superb , no worries about any waste lingering around requiring a second flush.

Very helpful. Very knowledgeable. Very quick delivery. Good communications. Would definitely use again.

Excellent company to deal with, the staff were amazing and helped me find the exact part I needed on multiple occasions, even managing to beat the bigger folks such as VP etc. I don’t believe the other reviews on here are legitimately written and would totally ignore them I would recommend this company to anyone, will use again.