Shipping is very fast and everything being properly taken care from custom to delivery. It also offers varieties of goods which is great to make one stop shopping. Prices are reasonable, the only down... See more
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Review summary
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Overall very pleased, however, due to heat spell chocolate items ordered were all melted. In addition delivery date originally quoted was not included nail next day by DHL.
I was amazed how quickly everything was delivered. The order made my husband very happy, who is British and has not been back in over 10 years. I thought this would bring a smile to his face and... See more
I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more
Company replied
Company details
- #13 of 23 best companies in Supermarket
- #26 of 36 best companies in Sweet shop
Written by the company
British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.
British Corner Shop Details
Written by the company
- Excellent Customer Service
- You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
- Fully Tracked Delivery
- We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.
Guaranteed Delivery
Our packages are all fully insured.
All of our deliveries are fully insured, and we guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given.
As a Sunday Times Fast Track 100 Export company, and winner of the Queen's Award for Enterprise in International Trade, you can trust British Corner Shop to deliver.
Contact info
195 Darras Road, Darras Hall, NE20 9AF, Newcastle, United Kingdom
- customersuccess@britishcornershop.co.uk
- www.britishcornershop.co.uk
4.4
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 month
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Everything was great packed perfectly…
Everything was great packed perfectly nothing damaged arrived on time where I had asked it to be Recomending my friends HWTL,
30 July 2026
Sadly disappointed
Pros; good selection of products, easy web site to use and to search for favourites. The packaging is always superb and I look forward to all the unwrapping like it’s Christmas morning!
This last box was also well packaged however
Cons: a lot of items were squashed. 90% of the chocolate had the “old chocolate” white bloom and was deformed. Biscuit packets were boxes of crumbs. Sadly, wether or not this was a one off, or a weather issue, or other, these items are luxury food products and too expensive to throw money away on.
15 July 2026
Reply from British Corner Shop
Hi Elizabeth,
Thank you so much for your lovely review, and we are delighted to hear that you enjoy our product selection and that the unboxing experience brings you such joy — that really does mean a great deal to us!
We are however very sorry to hear that on this occasion so many of the items inside were not in the condition you expected. We want to assure you that all of our stock is sent out fresh, and the quality of what we dispatch is something we take very seriously.
The white bloom you noticed on the chocolate is typically caused by exposure to heat or temperature fluctuations during transit, which can unfortunately affect both the appearance and texture of chocolate products. Similarly, the squashing of items and biscuits arriving as crumbs suggests the parcel may have been subjected to some rough handling during its journey to you.
We would very much like to investigate this further for you. Could you please send images of the damaged items to our customer success team at customersuccess@britishcornershop.co.uk so that we can look into this as a priority and work towards a suitable resolution.
We truly value your loyalty as a customer and hope to get this resolved for you swiftly.
The British Corner Shop Team
They had exactly what I wanted
They had exactly what I wanted. I expected to be waiting for a long time (I'm in Australia)
But it arrived a lot quicker than I thought.
Excellent place to shop at. 💜
28 July 2026
I appreciated the quick delivery but it…
I appreciated the quick delivery but it would have been nice to put cold packs in the box. I'm in California and it's hot here. I ordered chocolates so some of the items were very, very soft. If I had got home an hour later, my chocolates would have melted.
27 July 2026
Reply from British Corner Shop
Hi,
Thank you for your review, and we are really pleased to hear that your order arrived so promptly!
We are sorry to hear that your chocolates arrived very soft due to the heat in California. We do want to make you aware that we have clear warnings on our website advising customers in warmer climates to take extra care when ordering chocolate products, as unfortunately once a parcel leaves our warehouse we have no control over the temperatures it may be exposed to during transit.
Whilst we are not able to include cold packs with our orders, we would always recommend that customers in hotter regions consider this when placing orders containing chocolate, particularly during the warmer months. Choosing an expedited delivery option where possible can also help to minimise the time chocolates spend in transit.
We are glad to hear your chocolates were enjoyed and hope to see you shopping with us again soon!
The British Corner Shop Team
Melted on arrival
Melted on arrival, I live in a cold climate. Customer service left me on read for half a week.
14 July 2026
Reply from British Corner Shop
Hi Paul,
Thank you for your review. We are sorry to hear that your items arrived melted, and we completely understand how frustrating this must have been.
We do however want to address a number of points raised. Regarding our response time, we want to clarify that your email was received prior to the weekend when our customer service team were closed. Your message was responded to as soon as we reopened, and we would never intentionally leave a customer without a reply.
We also want to be transparent and state that upon making contact, a full resolution was offered to you by our team. Unfortunately, rather than accepting this, we were met with abusive communication which made it very difficult for us to proceed. We pride ourselves on treating all of our customers with respect, and we ask that the same is extended to our team in return.
We genuinely want to resolve this for you and our offer of a resolution still stands. If you would like to reach out to us directly at customersuccess@britishcornershop.co.uk we will be more than happy to get this sorted for you.
The British Corner Shop Team
I would never trust this wowcher
I would never trust this wowcher, you could get more in a shop. Absolute rip off deceptive and underhand.
27 April 2026
Reply from British Corner Shop
Hi Richard,
Thank you for your review.
For Wowcher ordered you can follow instructions on our website. Alternatively, please reach out to us and we will explain how to redeem the code - customersuccess@britishcornershop.co.uk
Thanks,
British Corner Shop Team
The order was delivered without product…
The order was delivered without product being damaged, and the ordering process was effortless.
24 July 2026
Two or three times a year we stock up…
Two or three times a year we stock up on family favorites…everything always arrives in great condition.
23 July 2026
Quickness and ease of ordering
24 July 2026
Tunnocks tea cakes came in pristine
Tunnocks tea cakes came in pristine! That’s about impossible! Great first order, will 100% be ordering again. Thanks for bringing better food over to the states. We love being able to bring the foods we discovered in Scotland back here!
24 July 2026
Everything order
Everything order, delivered, in good time. I know the delivery firm, and the individual guy.
24 July 2026
Excellent merch options
Excellent merch options, product quality, delivery timeliness and product was intact and not damaged!
9 July 2026
Great products and fast delivery!
22 July 2026
Very good
Got my order fast and it was packaged very well. No issues, will definitely use again.
21 July 2026
Thank you so much
Thank you so much! It was exactly what I wanted, and my order arrived much earlier than I expected.
21 July 2026
Items arrived in good time and order
Items arrived in good time and order. Will be ordering again soon!
7 July 2026
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