Stevenage garden centre is fairly local to us ...I popped in there (with my little dog) whilst waiting for my wife who was at the Lister Hospital, I ordered a sandwich & a pot of tea at the exorbitan... See more
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Review summary
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Reviews shaping this summary
Poor quality food served slowly. Garden Centre had been taken over by Christmas Frenzy. Very disappointed with our visit today, firstly let down by the restaurant that took an age (40min) to bring o... See more
Company replied
After a refit at the Grantham store, I found the lay out to be cramped and chaotic. What was also extremely disappointing was the lack of Plant Based options in the restaurant; just the same old unima... See more
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Went to Bridgnorth centre today to buy some rope top edging - get 3 for £10, so good price, but for goodness sake how can anyone put out slabs that are absolutely caked in bird poo from end to end. W... See more
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Company details
Written by the company
British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
Contact info
United Kingdom
- www.britishgardencentres.com
3.0
Average
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Plenty of choice with quality plants…
Plenty of choice with quality plants and friendly assistants
3 July 2024
Unprompted review
Reply from britishgardencentres.com
Hi Carol,
Thank you for your kind words to our team. We always aim to keep out plants happy, healthy and in a great selection so that every garden can flourish.
We hope to see you again soon,
Kind Regards.
Marketing guys ahead of the market.
Went today, to buy some trays of veg plants, following on from an email received on Monday saying they were to be in stock from Weds 10th. Asked a member of staff who, after contacting a colleague, said they were due this week, but did not know when. Wasted journey.
10 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon Elaine,
So sorry to hear about your disappointing experience, your feedback will be passed across to the team for improvement.
We do hope you'll still visit us again in the future,
Kind Regards.
Purchased what I wanted at a sensible…
Purchased what I wanted at a sensible price
10 July 2024
Unprompted review
Reply from britishgardencentres.com
Hi Jay,
Thank you for your review, we strive to keep our shelves and products diverse so that any and every garden can flourish.
We hope you pop in again soon,
Kind Regards.
Visited the gardeners retreat at disgruntled of grendonNewton…
Visited the gardeners retreat at Newton Regis have been before and had a great meal and staff lovely. However went today got there at 16.00 as opening times stated as last orders at 16.30. The lady in the cafe stated it shut at 4☹️last orders 3.30. Very disgruntled as all the signs and website state it’s open until 17.00. We had travelled a distance to get there. Please can the website and signs be changed it’s so frustrating and disappointing. I would like to know when the times changed.
10 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon Mandy,
Thank you for your feedback. Sorry to see your disappointing visit and trip out to Newton. We have passed your feedback on to the Area Restaurant Management team for amendments instore and online to be made.
We do hope you will give Newton another chance in future.
Kind Regards.
Summer plants
Very good selection of plants, excellent displays & value for money
Lady on the desk very friendly, helpful & polite extra bonus was the 10%off everything
6 July 2024
Unprompted review
Reply from britishgardencentres.com
Hi Janice,
Glad to see you enjoyed your time at our centre, we strive to keep our plant ranges diverse so that every and any garden can thrive.
We look forward to your future visits,
Kind Regards.
I went for lunch with a friend
I went for lunch with a friend. It was a great venue and the Carvery was very good.
10 July 2024
Unprompted review
Reply from britishgardencentres.com
Hi Trudy,
Thanks for sharing your kind words, it's great to see our Carvery thriving and bringing people in!
We hope to see you again soon,
Kind regards.
We love going to the restaurant ,the…
We love going to the restaurant ,the food is fantastic especially the carvery.
The staff are very friendly and our grandchildren love playing in the soft play area.
Its unlike any other garden centre, its brilliant and we love going there.
6 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your kind words, I'm glad to see your visits are always brilliant. We strive to make our centres enjoyable for all ages with our soft play and its great to see your Grandchildren enjoying it!
We hope to see you again soon,
Kind Regards.
Loved it had afternoon tea it was…
Loved it had afternoon tea it was perfect love walking round the garden centre loads of new stuff well pleased
9 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Lorraine,
Thank you for your kind words, glad to see you enjoyed our fresh afternoon tea. We are constantly bringing new ranges and plants in so keep an eye out - we hope to see you again soon.
Kind Regards.
It’s got everything I could ever want or need
Brockworth Gloucester….Always well stocked with a great choice of plants, pots and all the garden equipment and necessities that you could possible need. Very knowledgeable staff and so friendly and approachable. The cafe is a great asset. Always get my bird food from here as it’s a very good competitive price and a great choice of bird feeders. Particularly love the separate shop for ‘all things’ needed in the garden, solar lights, furniture and unusual things to beautify one’s garden. It’s got everything I could ever want.
3 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your lovely comments, we strive to keep our shelves stocked high with a great variety to keep everyones gardens in top condition.
I'll pass your kind words onto the team at Brockworth and we hope to see you again soon.
Kind Regards.
Plant centre great - restaurant 😔
Staff in the Louth garden centre were great, but our experience in the restaurant was disappointing. Promotion was for free drinks with food (over £10) just present your Family Card - this didn’t happen! When I politely asked I was told I needed a voucher, and then she just turned away - how rude! Having spent £60 in the restaurant and on plants we felt we deserved 2 pots of tea!!
6 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Kate,
We're sad to see your visit was let down by the restaurant, If you'd like to email into us at enquiries@britishgardencentres.com with reference to this review we can raise this further.
We take all this feedback to heart and will strive for improvement. We still hope you'll visit us again soon.
Kind Regards,
A great garden shopping experience.
Albrighton centre is the home of quality plants and products at good prices which are properly looked after by knowledgeable, polite and hard working staff who are always welcoming.
5 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your kind words, so glad to see our team always makes your visits welcoming. I'll pass your comments on to the team at Albrighton and we hope to see you there again soon!
Kind Regards.
Vegood place to visit and shopry friendly helpful staff plants…
Very friendly helpful staff plants displayed well and good quality
8 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your feedback, glad to see our team made your visit enjoyable! We hope to see you again soon.
Kind Regards.
Customer service extremely bad
Customer service extremely bad. Supposed to get a free hot drink voucher didn’t work even though I fulfilled the criteria. Told by staff nothing to do with them contact head office Then we went to the main till. No other staff around except one young lad who obviously didn’t want to be there and responses to my questions were by way of a grunt. A coherent pleasant response would have been good. Asking for a smile I think would have been a step too far. Sorry but lost my custom in future.
6 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Wendy,
I'm disappointed to see your visit and experience was not up to par, if you would like to discuss anything further please can you email into enquiries@britishgardencentres.com with reference to this review and with which centre you visited so we can raise this further.
I do hope you give us another chance in the future,
Kind Regards.
Lovely garden centre at Chapel St.Leonards
I went to the garden centre at Chapel St.Leonards to get some plants for my daughter in law.I asked the man who worked there where I would find them he was very helpful and I managed to buy what she wanted.At the desk the man found me a large box to carry them home in.Very impressed with the service.
6 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Kathleen,
Thank you for your kind words, we're glad to see your visit was enjoyable! I'll pass your kind comments on to the team at Chapel.
Best wishes
BuyingDavid Austin roses. Best locally.
10% off day and roses looked so good x
6 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning,
Thank you for your feedback, so glad to see you love our Roses as much as we do! We hope to see you again soon.
Kind Regards
Appeared lack of outdoor staff
Appeared lack of outdoor staff, all plants required watering, and watering correctly not just sprayed over the top, asked the lady she said we need somebody watering all day in this weather, but i haven't time
4 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Nick,
Thank you for your feedback, I hope the rest of your visit was still enjoyable. If you'd be willing to share which centre you visited by emailing us at enquiries@britishgardencentres.com with your review attached i'll pass your feedback on.
Kind Regards
Such nice helpful and friendly staff
Such nice helpful and friendly staff. Lovely range of plants.
8 July 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Debbie,
So glad to see our team made your visit a special one, we hope to see you again soon!
Kind regards
Arrogant till staff member
Till assistant was rude and then made me wait purposely by cleaning the till area knowing I was waiting to pay.
Other customers noticed when she was rude and couldn't believe her attitude! This wasn't the restaurant but the shop.
30 June 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Duncan,
We're very sorry about your experience in our store, can you contact us via email enquiries@britishgardencentres.com with which store this occurred in so we can investigate further.
Kind Regards
Thank you
A big thank you for the free tickets won to Gardeners World Live. Fabulous day and great to meet some of you on Thursday with my mother. She loved the day out. Well done on your stand, really appealing.
13 June 2024
Unprompted review
Reply from britishgardencentres.com
Hi Sandra,
Congratulations on winning, so glad to see that you and your mother had a blast at Gardeners World Live with us. We hope to see you again next year!
Best wishes.
Visited Burford
Visited Burford, Tenbury Wells. All staff friendly, helpful and knowledgeable. Good variety of plants, all in good condition. Large stock of tools and other related items.
11 June 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon,
Thank you for your kind words, it helps to see you enjoying our plants! We will pass your praise across to the team at Burford and we hope to see you again soon!
Kind Regards.
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