britishgardencentres.com Reviews 

Ordered a gift card on 8th January for a friends 70th birthday. Money taken from credit card. Gift Card NOT received. I have sent a message requesting action BUT NO REPLY. BEWARE. Still no reply.

I have visited my local British Garden Centre, Ramsden, Oxfordshire , a few times and each time have complained about the state of the toilets.Nothing has changed. They are disgusting. I will not eat at this place due to not being able to ‘make myself comfortable’ or wash my hands. I was told on complaining again that they do not have cleaners there or at their other branches. The facilities need replacing anyway.

Hemel Hempstead Garden Centre - Pipers Hill. How welcoming and friendly are the team who work in the restaurant. Lynn C is such a lovely lady to be served by and takes an interest in all her customers & has a brilliant memory. Thank you for making every visit such a pleasure. I bring a lady I visit here when she fancies a trip out and the welcoming atmosphere and delicious coffee are always a hit. Just such a nice place to bring someone who is quite vulnerable but is welcomed and made feel very much at home. Long may this continue and your kindness is not taken for granted.

Visited Gloucester for a carvery last week, Jon and the 2 young ladies were very welcoming and helpful, the food was delicious. There custom service was first class.

Absolutely beautiful restaurant,ordered a egg mayo sandwich which came with chips and a bit of salad and chunky coleslaw,must say a bit to chunky and salad needs a bit of dressing but other then that Great Sandwich nice chips friendly staff.

I visited Gardener's Retreat Restaurant with my hearing dog. I was so pleased to find the server was aware of my needs. She took my order and although I was prepared to sit in the dog seating area which was full of dogs, she invited me to sit anywhere. She paid particular attention bringing my food to the table quietly without fuss. I shall definitely visit again. So refreshing to have such a positive experience. Oh and the bacon bap was stuffed full of bacon and thoroughly delicious.

My wife and I decided to have a meal at the new Gardener's Retreat Restaurant at the Paddock Wood Garden Centre. When ordering at one of the 3 tills, the young lady serving the gentleman in front of me was struggling to scan the voucher he had given her. Two other young ladies were trying to help her. This went on for several minutes until a mature member of staff came to the till to assist. This experienced lady saw the queue and said to the other 2 young ladies, "Will one of you jump on another till to serve the next customer". Not a good start. I chose the Italian Chicken and my wife chose a baked potato with a chunky coleslaw side dish. You have to help yourself to cutlery, napkins and sauces, but these are not next to the tills and you are not told this when ordering. The 2 meals were placed on our table and the waitress, who was the one who took my order and who I shall call Annie, quickly disappeared before I could ask her about the cutlery. The baked potato came without butter so as Annie was walking past I asked her for some butter. Several minutes had passed and no butter appeared so I went to the till to ask for some. The Italian Chicken was just about okay, although the salad was dry and looked old and was very bland. The baked potato was awful, the skin was leathery and my wife could not eat it. The chunky coleslaw was 3 pieces of coarsely chopped red cabbage with a very small, nay tiny, amount of dressing. The cabbage was hard and inedible. When Annie came to clear our plates I told her the baked potato was not very good and she said, "I don't work in the kitchen so I will let the kitchen staff know". There was no apology or "I'm sorry to hear that" from her or anyone else. I also told her that the service was not good, but again, I received no apology or acknowledgement of what I had said. The restaurant was not busy - it was 3pm and I would guess there were about 15 people there. The surroundings were pleasant and it looked like a good place to eat. Unfortunately the service and the food, on this occasion, let it down.
The reply to my review invited me to contact the customer service team, which I did via email. It says a lot about the attitude and ethos of the company that after contacting the customer services team as requested, I am still awaiting an acknowledgement/reply a week later.

Canny arden centre but what a total rip off in the cafe, a salmon salad, a tikka wrap, a few chips and two coffees…£37!

I love visiting British Garden Centres! The stores are well-organised, full of beautiful plants and gifts, and the café is a lovely place to relax. Excellent quality at reasonable prices and always a welcoming atmosphere.

Went to the quiet session of Santa's grotto last week with my non verbal disabled child. We have taken him previous years and have been absolutely amazing. The whole experience was rushed, he didn't resemble santa, spoke to him and expected a response despite previously giving the details before hand. There was no reindeer dust making or cookie decorating like previous years, the staff were freezing and couldn't wait to get home. The whole santa visit was 2mins and out and no issues visited santa at hayes book either. For £25 a child it most definitely wasn't worth it ! After speaking to other parents they were also disappointed one resulting in a disabled child being shouted at by a member of staff for their behavior!!!! I've emailed with 0 response. The toy was an air car that he can't play with that cost £6 at most he had a much more pleasant and compassionate visit from his home football team ! I actually can't believe how much it's declined.

I purchased a pair of Christmas cushions for a family member. A lovely lady called Annie tried to call me and when she didn’t get through then emailed me to let me know she had searched around and couldn’t find the pair that I ordered and offered me a replacement. Annie then proceeded to send me a picture of an alternative pattern which I was happy with and accepted. Annie then proceeded to let me know that they would arrive in time for Christmas. I am very satisfied with the customer support from this company and wouldn’t hesitate to use them again.

We took our two young grandsons to the Christmas grotto at Hornsea Garden Centre yesterday and it was amazing, we were in nearly an hour and occupied the whole time. The staff were so well organised and friendly, they went the extra mile to make it special. It's not cheap but it was worth every penny. This is not simply a visit to Santa It's much much more.

What a nightmare placed a order online, there was a problem when the confirmation came back ,
Sent a email that should have been answered within 24 hours so after 2 days which net happened so I phoned up customer service and was promised to rectify the issue and send a confirmation that it had been done (never done ).
I phoned back next day told that the item had been dispatched and forwarded the tracking and told it was coming by dpd next day delivery , never turned up , so I phoned up again and spoke to customer service and she spoke to her manager who told me that they would investigate what had gone wrong and promised compensation for all their failings .
I was then put to the warehouse manager who Informed me that it was still there awaiting DHL to pick this up , so the tracking was all wrong , also promised he would get customer service to compensate me .
None of these promises have been honoured full of empty promises .

Business must be good!
I wanted to buy a reasonable amount of mature hedging from your WIMBORNE centre so phoned for a price. No answer (mid afternoon) but kept getting returned to 'reception' So, I emailed them 3 days ago to say 'please give me a call' Have they bothered? Like hell they have. Never mind, there is a much larger competitor just down the road and loads of online options. Good luck guys

Update: Don't worry guys, you've missed the boat! Now and forever.

Hi just a quick review for British garden centre restaurant at hitchen . Firstly the restaurant has been beautifully refurbished .but very busy really not enough staff . Upon being seated we were told our food would come soon. Not the case and when it arrived it was cold .had to have to be reheated not impressed . I feel a little more effort and more staff would be beneficial . For the money not Impressed and would not return.

Parking jobs worth attendant needs his P45. Visited today with our 3 month old grandson who was crying wanting feeding. Parking was hard to find as it was busy. A spot came available, but the jobs worth wouldn’t let us go in it as we were holding up the queue. Even though he could hear the baby crying, he refused to let us. He was rude and arrogant. Just a shame I didn’t get his name.

We had an amazing Christmas lunch on the 27th of October 2025 at The Osterley Garden Centre, Windmill Ln, Osterley, Isleworth TW7 5PR
The service was excellent and we are very grareful to Rob (head chef) and staff manager Julie. Rob and Julie were very courteous, attentive, efficient, pleasant, hospitable, friendly, professional and made us feel very special. The food was of. very high quality, it was delicious, tasty and hot. We truly appreciate all the hard work provided by Rob and Julie. Thank you

Poor quality food served slowly. Garden Centre had been taken over by Christmas Frenzy. Very disappointed with our visit today, firstly let down by the restaurant that took an age (40min) to bring our order to the table, an overcooked burger with plastic bacon, a baked potato topped with prawns and salmon with a watery sauce more akin to water and a portion of cheesy chips (minus the cheese). We were even a drink short. The staff were poorly trained and were definitely not attentive, time to give it up as you guys definitely can't make the grade.
The restaurant is somewhere that needs to be avoided.
The garden centre had been converted into a 'Christmas shoppers delight' which had a detrimental affect on the normal garden experience for a building of this size.

We went today and it was brilliant & good service. It was very busy which shows it’s popular. All the staff working very hard. Delivering the drinks and food. We sat in the restaurant area and not the dog area which was good. We got our Sunday Carvery and it was amazing. The 3 of us really liked it and everything tasted so good. We got our drinks before the food too. Will came round to ask us if we enjoyed our food which was a nice touch. It was only his 3rd shift and he was working really hard like everyone else. The Duty Manager Lee was also helping delivering and clearing up food. He spoke to us and was very friendly & great to speak to the Manager. He said they are trying their best to deliver the drinks quickly and food too. I said they are doing a great and it was all 10/10. Everything was very clean & the food was great. We were all very pleased & look forward to going again. Thanks Jamie

Will made our day…
We had lunch at the Albrighton Garden Centre - The Gardeners Retreat. Polite, funny and very helpful. Great job Will