Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
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Review summary
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Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
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Company details
- #20 of 31 best companies in Electric utility company
- #33 of 38 best companies in Electrician
- #23 of 29 best companies in Gas company
- #44 of 45 best companies in Gas installation service
- #88 of 97 best companies in Plumber
- #34 of 49 best companies in Property management company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353k reviews
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The engineer was confident
The engineer was confident, pleasant, respectful, couteous. He was really professional and friendly.
19 August 2026
Unprompted review
Reply from British Gas
That’s lovely to hear! Thank you for taking the time out of your day to share your amazing feedback with us 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Routine service visit
Routine service visit, engineer was friendly and informative. Thank you
19 August 2026
Unprompted review
Reply from British Gas
Hey, thanks for taking the time to share your recent experience with us today. It’s always great to see when things have gone well — if you're happy, we’re happy! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
The engineer was excellent.
The engineer was excellent at resolving our boiler problem. He was very courteous, respectful and careful about his good housekeeping
19 August 2026
Unprompted review
Reply from British Gas
Hi, it’s so lovely to see such an amazing review! They’re always a pleasure to read and are really appreciated — thank you! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
British Gas
The engineer was professional and hardworking. He did everything with a smile on his face and kept us updated on everything. British Gas did everything from start to finish without any fuss.
11 August 2026
Unprompted review
Reply from British Gas
This is a great review! Many thanks for sharing it with us 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Very professional
Very professional
Completed the annual service on our boiler and replaced a broken clip on the boiler cover
19 August 2026
Unprompted review
Reply from British Gas
Sounds like a job well done! Thank you for leaving us a great review today 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Thoroughly recommend British Gas
The Engineer informed us of when he would be arriving at our address.
He was very professional, polite and explained what work he had carried out on our boiler. He tested the heating by switching on the radiators and checked they all worked for us.
19 August 2026
Unprompted review
Reply from British Gas
Hi, it’s so lovely to see such an amazing review! They’re always a pleasure to read and are really appreciated — thank you! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Reply from British Gas
This is a great review! Many thanks for sharing it with us 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
British Gas supply electricity to MBR…
British Gas supply electricity to MBR Acres - a company that breed 2000 beagle puppies each year for the animal testing industry. These dogs will be forced to breath chemicals through masks or have chemicals pumped in to their stomach through tubes put down their throat. I am absolutely horrified that British Gas would work for MBR Acres and clearly have no ethics or humanity
19 August 2026
Unprompted review
Reply from British Gas
Hi, this is very disappointing to read and I’d like to start by offering my sincere apologies for the extremely poor customer service you’ve experienced. If you’d like to discuss this further, please send us a private message on Facebook, Instagram, X, or LinkedIn, including #Trustpilot. If social media isn’t ideal, you can also use the webchat option via our website or app. ^Zarah
On going problem with British Gas
On going problem with British Gas. Smart meter fitted about 5 months ago ( still not working) after phoning British Gas on many occasions they finally turn up and fitted another smart meter, both electric and gas meters apparently working ok for British Gas but my monitor not showing any monetary display and never has. When I phoned British Gas they said and I quote “ Don’t worry sir we can see exactly how much your using, but the whole point of having a smart meter is so customers see how much it’s costing, ( like they show in their tv commercials. They seem reluctant or unable to fix this problem
19 August 2026
Unprompted review
Reply from British Gas
Hi, this is very disappointing to read and I’d like to start by offering my sincere apologies for the extremely poor customer service you’ve experienced. If you’d like to discuss this further, please send us a private message on Facebook, Instagram, X, or LinkedIn, including #Trustpilot. If social media isn’t ideal, you can also use the webchat option via our website or app. ^Zarah
Excellent customer service.
Having had difficulty progressing a good fixed fuel tariff online, I eventually spoke to someone in BG customer service. This person was most pleasant, helpful and knowledgeable and arranged the most appropriate deal very quickly without any problem. The customer service was excellent.
19 August 2026
Unprompted review
Reply from British Gas
Hi, it’s so lovely to see such an amazing review! They’re always a pleasure to read and are really appreciated — thank you! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Glenn was v personable but realised he…
Glenn was v personable but realised he had been sent to do a job he was unable to do owing to my new build house.
19 August 2026
Unprompted review
Reply from British Gas
This is a great review! Many thanks for sharing it with us 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Very happy with service given
Service carried out swiftly and efficiently by polite engineer.
19 August 2026
Unprompted review
Reply from British Gas
Sounds like a job well done! Thank you for leaving us a great review today 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Although my engineer was late arriving…new meter
Although my engineer was late arriving he carried out his work properly and tidely .
18 August 2026
Unprompted review
Reply from British Gas
Hi, it’s so lovely to see such an amazing review! They’re always a pleasure to read and are really appreciated — thank you! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
A very helpful and professional young man.
A very helpful and professional young man came today, (Jack).Pleasant and happy to help.He did more than most without any complaints.
19 August 2026
Unprompted review
Reply from British Gas
This is a great review! Many thanks for sharing it with us 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
The overall service from regular…
The overall service from regular updates on the engineer's appointment time to the service itself.
19 August 2026
Unprompted review
Reply from British Gas
Sounds like a job well done! Thank you for leaving us a great review today 😊 If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Very professional and friendly service.
Very professional and friendly service.
19 August 2026
Unprompted review
Reply from British Gas
Hi, it’s so lovely to see such an amazing review! They’re always a pleasure to read and are really appreciated — thank you! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, Instagram, X, or LinkedIn. Be sure to mention Trustpilot so we can pick up your query quickly 😊 ^Zarah
Worst company ever
Worst company ever. My name was put on bill for which Im not liable for and I have already contacted them more than 3 times and they are not doing anything to resolve it
19 August 2026
Unprompted review
Reply from British Gas
Hi, this is very disappointing to read and I’d like to start by offering my sincere apologies for the extremely poor customer service you’ve experienced. If you’d like to discuss this further, please send us a private message on Facebook, Instagram, X, or LinkedIn, including #Trustpilot. If social media isn’t ideal, you can also use the webchat option via our website or app. ^Zarah
Care and consideration was given to all…
Care and consideration was given to all the work that was undertaken for us . The engineer was very helpful and wouldn’t hesitate to use British Gas again.
19 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer provided such helpful service and that you wouldn't hesitate to use us again. We're delighted that care and consideration were given to all the work undertaken. Thank you for your fantastic feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Good service
Very friendly and helpful sorted the problem out quickly and efficiently 10 out of 10
19 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our team was friendly and helpful, and that the problem was resolved quickly and efficiently. We truly appreciate your excellent feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
EV charger fitting
Regarding British Gas/ Hive EV charger fitting:
We had Don from British Gas fit our EV charger today and we are more than pleased. His work is excellent and he showed every consideration for our property, taking his shoes off for the carpets, using floor protectors and cleaning up after himself. Our EV charger has been expertly placed with consideration. He spent a lot of time working and his high standards reflect the end result. British Gas should be proud having people like Don representing them. Thank you, we are so pleased with the end result.
19 August 2026
Unprompted review
Reply from British Gas
What a fantastic review! We're absolutely delighted to hear about your positive experience with the EV charger fitting. It's wonderful to know that the engineer's high standards and consideration for your property resulted in such a pleasing outcome. We truly appreciate you sharing your satisfaction with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
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