British Parts UK Reviews 

1,422
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely fantastic service from British Parts UK. Was having a bit of an issue sourcing parts elsewhere and came across this company. Quick call to friendly and helpful staff to confirm stock and pl... See more

Rated 5 out of 5 stars

My F Pace Jaguar screen was lighting up like a Christmas tree, ABS problems, no tyre pressure indicators, no front sensors, two wheel brakes etc, etc With a degree of suspicion I ordered an ABS sensor... See more

Company replied

Rated 5 out of 5 stars

Ordered a telematics battery for my Jaguar xf on a Friday around 4pm - was checked online that it was correct part for my car and advised delivery would be 3-5 days. Arrived the next day in the afte... See more

Rated 1 out of 5 stars

Don't deal with this company they accept no responsibility for faulty parts. I purchased a Water in Fuel sensor from them assuming it was a genuine OEM part at £45. On fitting it the threaded portion... See more

Company details

  1. Auto parts shop
  2. Car accessories shop
  3. Car Parts Manufacturer
  4. Vehicle Parts Shop

Written by the company

For over two decades British Parts UK has supplied the trade & enthusiast with new parts & accessories for Jaguar & Land Rover cars, We stock an impressive range of premium brand Original OE OEM original quality new parts. At your service we are centrally located in Hertfordshire just 40 miles from Heathrow airport and 30 miles from central London in our family owned warehouse, offices & distribution centre and also Chichester West Sussex just 5 minutes from Goodwood. We pride ourselves on exceptional dedicated service and expertise in the automotive industry. Our trade counters open daily at 8.00 am. We stock what we sell deliver nationwide and export throughout the UK Europe & beyond


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,422)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service and shipping was…

Customer service and shipping was excellent. I would recommend to anyone . They do reply the same day within working hours. And will ship the next day, and it was delivered the next day .

13 September 2022
Unprompted review
Rated 5 out of 5 stars

great experience with this company

great experience with this company, i ordered the wrong part but Vicky kindly sorted every thing out for me,,defenately recommend british parts to all landrover owners,, great service, many thanks.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

Looking for parts for my jaguar and…

Looking for parts for my jaguar and came across British parts. Had a few emails back and forth with Danny a very helpful guy who knew exactly what i was looking for. I would happily recommend this company great communication ultra speedy delivery great prices and well packaged items. 5*

31 August 2022
Unprompted review
Rated 5 out of 5 stars

The BEST parts supplier!

The BEST parts supplier I've ever worked with. Super fast - identified a driver's door locking issue and sent the parts super quick. It could have been such a headache to fix my Jag XJ but British Parts came through like champions! Will be number one on my list of preferred suppliers - you will not be disappointed! Thank you.

1 August 2022
Unprompted review
Rated 1 out of 5 stars

Refused to send part

Ordered a part and paid with credit card .Requested part be sent to alternative address but was informed that as it was my first order it had to be sent to my home address. I requested this because I am on holiday in Europe and my friend was bringing this part out to me

15 July 2022
Unprompted review
British Parts UK logo

Reply from British Parts UK

All online orders are a financial transaction and address verified, our customers appreciate the financial scurity in place when we process their card payments, I am not sure why you could realistically expect us to deliver a part to another country on the basis of what? You were of course offered the facility to pay by bacs which you obviously chose not to do
Enjoy your holiday

Rated 5 out of 5 stars

Jag Parts to Austria

The order has been managed very professional and the ordered material arrived extremely fast - and not for the first time.
Excellent service indeed !

31 March 2022
Unprompted review
Rated 5 out of 5 stars

super efficiant

Land Rover stranded with burn out starter British Parts
were first class orderd 3.00 on Friday asked for sat delivery arrived sat lunchtime got me back on the road that day website one of the best easy to navigate to your vehicle very clear and Amazon pay for easy payment highly recommenced

30 March 2022
Unprompted review
Rated 1 out of 5 stars

British parts like you to pay twice

Scammers bought some parts £83 in total paid by credit card next day phoned me to ask if i could pay again as it hadn't gone threw i checked it had been taken out of my bank think there just scammers they say fraud but it was them that took 2 payments and nobody else has had a problem with my credit card in fact i purchased the exact items using the exact credit card items delivered next day and only had to pay once

28 March 2022
Unprompted review
British Parts UK logo

Reply from British Parts UK

Desmond Johnson Your an idiot, you were clearly told that we wouldnt accept your card as it wasnt registered to the adrress that you provided and it was flagged by Barclaycard as a fraud, the payment was cancelled and refunded to the cardholder as you know

Rated 1 out of 5 stars

Lacking helpful information part 2

Sorry to, I was let down. I wanted to be recommended parts, since I am not a mechanic, for my Jaguar x300 xjr. The only answers I got from Vicky was what parts you have in stoc with no ideas which parts I probably would need.

For a mechanic this is not a problem. For the common man, me, this was frustrating and time consuming. I spent three weeks before I gave up. Sorry Vicky, you need more help to be able to help out others. Besides the competition is far ahead in advising on keeping this cars on the road.

Please do better in the future!

Ps advising which parts in the rear suspension of an x300 should not be so difficult I guess? I asked specifically for springs, shockabs for the type? Was there a problem with that? And then I asked what surrounding parts normally wear out on this cars. After a week you sent me a schematic with no advice. That is SLOPPY, and no respect to an retuning customer.

And please, learn to spell. I know very well how to spell B last name, but I don't do it openly on the net. Like you are trying to. By doing so you even don't care about your customers privacy. I don't think you want that rumor in business, do you?

16 February 2022
Unprompted review
British Parts UK logo

Reply from British Parts UK

Mr Solbakkken sometime it is just not possible to help people, I should add that Vicky has been with our company for nearly 11 years but is not a sales person or parts specialist but really does knows the industry and the cars too. She was trying to assist you as we are short of parts specialists due to covid. You ask endless questions and we tried to provide you with answers, we provided diagrams so you could confirm which parts you required but at the end of the day you have to have the slightest idea of what you are trying buy and for what reason. Your personal attack on one of our staff is totally without any justification at all and coming nearly a month after your last contact with our company is odd, I hope it makes you feel better knowing that you have published this review and of course there are plenty of companies out there who will be happy to assist you in the future
Enjoy your weekend
British Parts

British Parts

Rated 5 out of 5 stars

Great customer service

I used British parts for an order with international shipping. Great customer service with continuous updates and follow ups. Use of good quality shipping ensured my order reached me on time and the customs and clearance were handled professionally.

12 January 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look