Britstore Reviews 24

Do not use this company. I ordered some chocolate, paid the price plus a high price for delivery and then I was asked to pay half the price of the purchase again on delivery. It was claimed to be for custom duties which do NOT exist on personal use chocolate nor gifts. I didn't accept the delivery, it was returned unopened and the company refused to pay a penny back. This is even though they were at fault and the good were returned immediately (well within the 14 days allowed by UK law to cancel an online purchase). Don't be foolish and buy from fraudulent sellers, there are many reputable sellers out there.

This site is a scam.Do not use been trying to get information from them.
Do not use!!

Insanely high shipping costs which do NOT include customs charges. "Rip off" doesn't even begin to describe this site.

I placed an order 14 days ago and they sent me a confirmation email. After that, NOTHING not an email or anything rang DHL because apparently that's who was delivering it, they have nothing for me.they won't even answer my email's and their no longer on Google.
STAY AWAY FRIM THIS SITE. 😡😡

Absolutely horrific service. I paid for next day delivery and they didn't come to my house to deliver two day in a row and Britstore were extremely unhelpful. I would advise everyone to stay well away from this organisation. They take your money from you and then leave you stranded. I had to pay extra to get my goods sent to local post office. Richard is a horrible little man who hides behind emails. he is rude, cannot even address your name. Awful organisation - retailers and customers should stay well clear

They dishonestly and not upfront did not inform,
that there high postal and handling fee, was without custom declaration.
Never going to shop there again.
Buuuu

The prices were high, including shipping, but I decided to go for it. However, The customs fees in Sweden were very high. Although the company has a disclaimer on their website, unlike many other e-commerce sites, they do not estimate the customs fee for you. Therefore, this led to me spending over $100 for a few cans of something altogether. I wrote to them asking for a refund and they had a pre-written response showing that many people probably had a similar experience. I don’t recommend ordering from this company if you are outside of the UK, because in all likelihood, you will be subject to excess fees - but what do they care?! I’m very upset about this experience and the amount of money that I spent.

I have just received an order from Britsuperstore & even though I already paid them £35 Shipping & Handling fee I have been charges 36€ to La Poste to receive the Parcel in France!
In an email from them them say that ‘it does state on our website that Duties/VAT fees may be applicable in your country’ & that it is the customers responsability to check!
So word of warning do not order from them & warn anyone who might do so! I have learnt from my mistake & will never order again!

I too ordered from Britstore.co.uk to France. 91.19 euros. I was charged 29 euros import tax.
I will not be ordering from them again and have advised my friends not to.
Very unhappy. Just wish i had checked the reviews on here first.

Have just taken delivery here in Spain of an order worth 9.52 British pounds with a handling charge of 16 48 British Pounds so i was aware of the extraordinary charge involved. But was not expecting to pay Import Duty 7.30 euros.
Telephoned Customer service not helpful at all.
DO NOT BUY one star service like most others.

Very bad.Took money from me never received the goods haven’t responded to emails and never answer the phone

Do not recommend if sending order to Spain. Took 34 days to arrive with an added 24€ prior to delivery.
Initial customer service was fine when I queried where the order was, when it was held in Spanish customs Britstore stated it was up to me to contact customs in Spain, I pointed out as the sender it was their responsibility I never heard from them again.
Have had no problems, post Brexit with any other company delivering goods from UK to Spain, Britstore standard response “it’s due to Brexit”
Avoid, expensive, not worth the hassle nor the constant delays “due to Brexit “.

Great experience, easy online ordering, good variety of foodstuffs, several delivery options (if a tad pricey), delivered quickly abroad on the day stated and the goods were very well packed so no breakages!
All in all a very positive experience.

Brilliant service and extremly quick delivery to Denmark. We placed the order monday evening and recieved it thursday morning.
We can only recommend Britstore!!!

Order was dispatched the same day with excellent sell-by dates.

International postage to Denmark was remarkably quick too.

Amazing service by any standards!

On the 2nd of December I ordered Xmas items to be shipped to France.
According to their website the delivery time estimate was 5 working days.
It is now 23rd December and there is still no sign of my parcel arriving.
The delivery company - Colis Privee has been sitting on my parcel since 8th December. I have a tracking number but as the parcel seems to be stuck somewhere nothing has changed since the 8th December. Colis privee have a very bad reputation here in France, the words incompetant, inefficient and even swindlers appear frequently in reviews about them.. They have a helpline that is surtaxed at €2.50 + and statistically only relpy to 50% of the complaints made by customers.
I have called Britstore several times but so far this has not helped.

Beware also of the telephone number that you enter on the Britsore site I put in the full number including the country code. This was of course truncated by the delivery company! so the phone number that they have for me is wrong. I sent several e-mails to them to correct it but it is still wrong on their system.

If ever my parcel arrives I have no idea if I can get a refund. The parcel contains items ordered for christmas 2016. These items will not be good for 2017

I ordered baby formula from this company and never received my items. They said it is a possibility that it would get stopped at customs however never Informed me that they actually have 5% of formula that does not get through. They refuse to help me in any way and believe that because they said it was a possibility that they have no responsibility with this. Customs will be returning this formula to them so they not only will receive back all of their merchandise to sell to someone else, but they also keep my money over $200USD and my infant son does not have this formula. It's not right.

Just received my parcel here to canada, of aptamil baby formula! Got it within 7days! No damage to the boxes as lots of bubble wrap in the box and formula box was extra sealed :) will be ordering again !

I ordered Hipp Stage 1 formula from Britstore.co.uk. I paid extra for ParcelForce delivery, which stated approximately 5 business days on their website. When it became apparent that the shipment was lost or stuck in customs (after 2 weeks), rather than investigating and trying to help get me the product I ordered customer service directed me to contact USPS and try and sort it out for myself. After a few emails they agreed the shipment was lost and agreed to send a new shipment. I received my order 1 month after I ordered it. I understand that things happen and sometimes shipments get lost, but after paying $52 for shipping I expect the company to take some accountability, which did not happen with Britstore. I thought I would share this because if you do run into issues with your shipment Britstore will not take any responsibility.

I've ordered organic Hipp baby formula from here several times and have received it fast (to Los Angeles) and without any issues. Formula sealed inside boxes and with a long expiration date. Any time I've contacted them with a question they've written back within a day.