Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
+ In general a very good company to be with + Fast responses on questions + Very decent webhosting + Reliable - Sometimes Level 1 support wait to long before escalating a ticket - Email problems... See more
Had an amazing experience with Brixly! My website suddenly stopped loading on some networks, and I couldn’t figure out why. Their support team patiently investigated and discovered the issue was actu... See more
I’ve been using Brixly for a while now, and honestly, they’re one of the best hosting providers I’ve ever worked with. The service is stable, fast, and perfectly managed — but what really makes... See more
Company replied
Company details
Written by the company
Unlimited Reseller Hosting on the worlds leading cloud NVME platform... Free Snapshot Backups Free Automated Migration Free CDN Integration Unlimited Free SSL Certificates Choice of cPanel or DirectAdmin
Contact info
Unit 1, Floor 1, Graphic House, Druid Street, LE10 1QH, Hinckley, United Kingdom
- 0330 229 2999
- sales@brixly.uk
- www.brixly.uk
4.2
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 47% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Support
I had a few problems with the domain name I wanted being .fr
The support staff were excellent, responded very quickly and resolved the problem without fuss.
30 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thanks for this!
.fr domains can be a bit finicky with their specific requirements, so I'm glad the team managed to get it sorted for you quickly and without any hassle. That's exactly what we aim for – no fuss, just solutions.
Really appreciate you taking the time to leave a review, and I'm pleased we could help get your domain up and running.
If you need anything else, we're here!
Cheers,
Dennis
Error was fixed
Thank you for fixing the 503 Error that I had on my website!
20 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – you're very welcome!
503 errors can be incredibly frustrating, so I'm glad we got that sorted for you quickly.
Thanks for taking the time to leave a review – much appreciated!
Cheers,
Dennis
I have multiple services with Brixly and very happy!
I have multiple services with Brixly including reseller hosting and a couple of VPS and the team have always been more than happy to help especially Dennis and Danny.
I have been with them for 7 years and it feels and no intentions of moving. Same great people despite growing bigger and bigger. Clear they spend good money on continual improvement with modern servers and CPUs etc.
Cheers Brixly.
24 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thank you so much for this, and for seven years of loyalty! That's a long time in hosting terms, and it means the world that you've stuck with us through all the changes and growth.
Having multiple services with us – reseller hosting and VPS – and still being happy after all these years is exactly what we're aiming for. I'm glad Danny and I have been able to help along the way, and it's brilliant to hear you've noticed our investment in keeping the infrastructure modern and up to scratch. That's something we're really committed to.
"Same great people despite growing bigger and bigger" – that's one of the nicest things you could say, genuinely. We work hard to keep that personal touch as we grow, and knowing it's still coming through is fantastic.
Thanks again for your continued trust and support. Here's to many more years!
Cheers,
Dennis
Outlook setup
The guys helped me configure my email client properly (legacy Outlook). Thank you so much!
7 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – you're very welcome!
Legacy Outlook can be a bit of a pain to configure properly, so I'm glad the team got you sorted. Always happy to help with these things.
Thanks for taking the time to leave a review – much appreciated!
Cheers,
Dennis
Customer since early 2019, first class service!
I've been with Brixly since early 2019 and quite simply it's been an absolute pleasure, I cannot recommend them enough. The whole team are so knowledgeable, rapid to respond and their overall service is first class.
23 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you so much for this! Since early 2019 – that's over six years with us now, and knowing it's been "an absolute pleasure" all that time is wonderful to hear.
Having customers like you who've been with us from the early days and still feel that way means everything. The team work really hard to stay knowledgeable and responsive, so I'll make sure they see your kind words.
Thanks for sticking with us all these years and for the recommendation. We're lucky to have you.
Cheers,
Dennis
Very satisfied customer experience
A disgruntled ex intern had unauthorized access to a mailbox and had setup the mail as a proxy for sending a copious amount of emails, which had began to affect the bounce rate of all incoming and outgoing mails from our server.
The brixly support staff took time to run a mail diagnostic report and identified the backdoor, as well as recommending immediate actions to forestall future occurrences! Thanks Vanessa, your advice was as professional as possible.
Great support experience always with Brixly!
21 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Blimey, that's quite a situation to deal with! Having a disgruntled ex-intern using a mailbox as a proxy is exactly the sort of thing that can cause serious headaches, so I'm really glad Vanessa and the team managed to identify the backdoor and get it sorted for you.
Running the full diagnostic and giving you actionable advice to prevent it happening again is exactly what we should be doing. I'll make sure Vanessa sees your feedback – she'll be chuffed to know her help made such a difference.
Security issues like this can be stressful, so thanks for trusting us to help you through it. If you ever need anything else, you know where we are.
Cheers,
Dennis
Solved SSL issues
I've been using them for 4 months now. So far, thing have been running smoothly. I had a small issue with my SSL certificate, and support installed it within 15 minutes. Good to know that a helping hand is near
21 June 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thanks so much for this!
Four months in and things running smoothly is exactly what we want to hear. I'm glad the team managed to sort your SSL certificate quickly – 15 minutes is pretty decent turnaround, and it's nice to know we were there when you needed us.
Really appreciate you taking the time to leave a review. If you need anything else as you continue with us, you know where we are!
Cheers,
Dennis
Brixly service and support
Since moving our charity's website to Brixly (now part of Enix) in 2022 I have been really impressed with the reliability of the website and the speed of response by their support team to my queries. It was definitely a good decision for us.
12 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you so much for this review, and for trusting us with your charity's website since 2022.
Knowing that we've provided reliable hosting and responsive support for a charity is particularly meaningful to us. You're doing important work, and the last thing you need is to be worrying about whether your website is up and running or whether you'll get help when you need it.
Really pleased to hear it's been a good decision for you. If there's ever anything we can do to support your charity better, please don't hesitate to get in touch.
All the best,
DennisRetry
Backup
Do not forget about backup. It is vital. I accidentally deleted some files on my eEommerce site and panicked. Thankfully, the support team helped me restore the full backup within 30 minites and helped me set up automatic daily backups. I appreciate your help!
23 July 2025
Unprompted review
Prompt Support Team Response
The Brixly team responded to my support ticket quickly and provided guidance on how to resolve the issue. They remained in contact till the issue was resolved so I felt supported the whole time.
29 September 2025
Unprompted review
Helped me.
Thank you for the help with the migration from my former provider. My website was not interrupted. I hope I will be good here.
17 July 2025
Unprompted review
Fantastic experience so far
Fantastic experience so far, loving my reseller! servers are much quicker than my last host.
25 September 2025
Unprompted review
Reliable! Helpful!
We’ve had a great experience with Brixly. The team are true professionals and always willing to help. Their support is reliable, responsive, and it feels like they genuinely care about their customers. Highly recommended!
15 September 2025
Unprompted review
Totally Worst Service
Totally Worst Service. I have been last 5 Year with Brixly. After Enix acquired, Brixly service down top to ZERO. Ticket not reply. Waiting 12 hours per ticket. Can not get proper solution.
Try to avoid Brixly now!
14 September 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
I'm Dennis Nind, the original CEO of Brixly and now CXO following the Enix acquisition. I want to start by saying I'm genuinely sorry for the experience you've had with us.
You're absolutely right – our response times took a real hit during the transition, and that's simply not acceptable, especially for a loyal client who's been with us for five years. I won't make excuses for it. The integration was rougher than any of us anticipated, and our support suffered as a result.
I'm pleased to say we've been working flat out to get things back on track. Our average response time is now under 30 minutes, and we've recently rolled out live chat to all customers at no extra cost, with response times typically under 4 minutes. We're not perfect yet, but we're getting back to where we should be.
I'd really like to speak with you directly about your experience and see what we can do to make this right. I've tried to locate your account but haven't been able to find it in our system – would you mind getting in touch with me directly? To do so, please reach out via the Sales and Billing team on a ticket, and ask for the ticket to be forwarded to myself directly, where I would love the opportunity to discuss this further.
Again, I'm truly sorry we let you down.
All the best,
Dennis
Brixly transfer of accoubt ownership
Brixly facilitated the transfer of ownership in a proffesional manner. Online support was good and checksxwere made that everything had gone smoothly.
22 August 2025
Unprompted review
Bad hosting
Bad hosting, never trust this guy. support not reply already 24h , my services are down .
support not available , do not lost your money .be aware , this compagny is dangereous .
Extremely disappointing and I would not recommend
23 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – I was Brixly's original CEO and I'm now CXO following the Enix acquisition.
I've just read your review and I'm really sorry. There's no getting around it – we let you down. Having your services down and not getting a response for 24 hours is absolutely unacceptable, and I completely understand why you're warning others off.
The transition period was more challenging than we anticipated, and our support got stretched far too thin. Customers like yourself ended up waiting far longer than they should have, and that's on us.
We've been working hard to get things right again – response times are now averaging under half an hour, and we've added live chat that's typically answered in a few minutes.
I know that probably doesn't mean much to you at this point, but I'd genuinely like to understand what went wrong with your specific situation and see if there's anything I can do to help. The trouble is, I can't find your account from the review. If you're willing, please drop me a line by popping a ticket in to our sales department, and ask for the ticket to be forwarded to me personally, and I'll look into it as a priority for you to see what we can do to make things right.
Kind regards,
Dennis
Remarkable Hosting Provider
Brixly has been our hosting provider for a couple of years already, and their professional approach both to their and our business has been remarkable. Thank you guys!
21 August 2025
Unprompted review
Trusted Service
Trusted Service, I have more than 4 years experience with web hosting service with Oxheberg LLC. Customer support is best.
11 August 2025
Unprompted review
Brixly used to be great.
I was previously a very happy user of Brixly. However, since Brixly was acquired by Enix, support and the service in general have gone downhill. This is a huge shame as in my opinion they were a gem of the hosting industry.
Where previously, support responses were (at most) within an hour, they can now take several hours or even days to get an answer.
On Friday I was charged £7.56 by Enix via what appears to be a direct debit. Not only is there no invoice on my account, but my most recent invoice was also actually cancelled by support - which, again, took longer than I'm used to from Brixly - as I'd moved the domain away from Brixly before the renewal date.
48 hours and no response to my ticket. They advertise 24/7 support. I get mistakes happen and a simple refund would've sufficed, but 48 hours and not even an acknowledgement is unacceptable.
04/08 update: They refunded me without question and explained a limitation of their system doesn't allow them to cancel direct debits from previous services. Changing from 1 star to 3. I still think the response time compared to pre-Enix could be improved, and this limitation needs to be explained when cancelling a service.
3 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Thank you for taking the time to update your review and for your honesty. I’m glad to hear the billing issue was resolved and the refund processed, but I completely take on board your point regarding the delay in communication.
To provide a bit of context, our 24/7 support is primarily focused on technical and emergency issues to ensure websites stay online around the clock. Our Billing and Sales departments operate on a more traditional schedule and don't have the same 24/7 coverage. This is why technical queries usually see a response in under an hour, whereas billing matters—like your Direct Debit query—can naturally take longer to be picked up, especially over a weekend.
I also appreciate your feedback regarding the system limitation with Direct Debit cancellations. It’s a fair point, and I’ll be looking into how we can make this clearer to our customers during the cancellation process to avoid any future surprises.
We’re working hard to bring our administrative response times closer to the speeds of our technical team, and your feedback helps us highlight exactly where we need to tighten things up.
If there’s anything else I can do to help or if you'd like to discuss this further, please don't hesitate to reach out and ask for me, Dennis Nind, directly.
Best regards,
Dennis Nind
CXO, Brixly
Good support
Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved this and helped me get my Brixly Workspace up and running
29 July 2025
Unprompted review
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