broadbandbuyer.com Reviews 

I have been a UniFi Hosted Cloud customer for several years. Initially, the first three years were complimentary, and the next two years were charged at £10.80 + VAT — a fair and predictable rate.

This year, I was presented with a 38.9% increase to £15 + VAT for the exact same service. This is utterly unjustifiable. The provider’s explanation about operational costs does not justify such a massive jump, especially when the service itself hasn’t changed.

I know this is not a great deal of money, but its the principal. Whats to stop them adding the same increase again next year. No thanks.

I requested that a manager review this excessive increase, but no escalation was offered. The response implied that “pricing has been maintained for nearly five years,” which is misleading given that the first three years were complimentary — so the claim of a long-standing fixed rate is moot.

I have now moved all my devices to a local UniFi controller and no longer need the Hosted Cloud. The fact that they risk losing loyal customers over such an unreasonable increase is staggering.

I would caution anyone considering this service: expect unpredictable price hikes, and don’t rely on management to address concerns fairly. A 38.9% increase year-on-year is unacceptable for any consumer.

Terrible experience. I ordered 3 drives from Broadbandbuyer but never received a tracking number. On their website it said items dispatched but a week later I still haven't received the package. I called them and they confirmed I would receive it the next day or in 2 days max...nothing. I called again and they said they check and email me back. They never did. I called a 3rd time and they told me that the items weren't in stock. I had a technician lined up to install and setup my new NAS but I kept cancelling it. I lost 10 days and as a professional I can't afford to be lied to and messed about.

AVOID THIS COMPANY!

Bought a few things from here and wanted to return 1 thing because it was faulty and the other 2 because they just didn't suit my needs. They requested multiple images from multiple angles on every single device before it get sent back which of course i obliged to. Then I get an email saying there is damage to one of the units i sent back, I explain there wasn't any when I sent it back, I have the images to prove it! I have asked 4 times to see this "Damage" I have been ignored at every turn, I said if you are going to reduce my payout due to this unknown and undocumented damage that i haven't even seen, I'll take the products back and sell them on myself. After that i got a refund of the reduced amount, Even though I said if you are going to refund me the reduced amount, I'll take the items back and sell myself. They think they can try to make you quiet by sending some money back and thinking "Oh that'll shut them up" NO, This is a awful trading standard and will be reporting these practices to the Ombudsman as they have ignored my every request and if i still cannot see images of this "Damage" I WILL take this company to a small claims court to make up the difference!

I’m surprised by the low reviews because I’ve had nothing but brilliant experience with them. Easy to contact their customer support email to resolve issues and no issues with delivery.

Ali has been so helpful in designing our WIFI system. He is so knowledgeable about all aspects of WIFI and has certainly taught us a few tricks in optimising the system he specified and supplied. Highly recommended!

Have used broadband buyer for years, first time having an issue and customer service is awful. Ordered 3 items, only 2 arrived in the packet. Have sent CCTV that shows the 2 items being delivered.

Customer service taking a hard stance of it was scanned out of their warehouse so it's my problem. I spend a few thousand pounds a year with this company so to be shut down so abruptly over a £65 item I have paid for and not received is quite frankly disgusting.

Have used this company for 4 years now, always choose DPD to deliver as I’m too busy fitting WI-FI then waiting at home to sign for a delivery, ordered 3 items and paid extra for next day delivery, unaware that one item was getting dispatched from another location via DHL, not once was I notified of this and received the usual regular updates from DPD, when the package arrived I called customer service to report one item missing, was then told that the other item was coming from DHL, once customer service sent me the tracking they apparently attempted delivery that day, I have full CCTV coverage and I can assure not DHL person stepped foot on my property, I was also told my next day charge would be refunded, still no confirmation of this happening, item finally turned up but has cost me time and money having to go back to the site to connect this device at a future date, not good enough guys, I’d rather pay a little bit more and order the same equipment from amazon as at least it’s guaranteed to come next day

Excellent customer service - my knowledgeable agent Ali was patient and helpful even when I phoned back to change the order. The change saved a little money and Ali put the refund of the balance straight through without question. Nothing is too much trouble for these guys.

It is not legal for a UK retailer to ask customers to waive their return rights. Retailers cannot remove or restrict a customer's statutory rights, such as the right t to cancel online purchases within a certain period. Unfortunately Broadbandbuyer ties to do that, no warrning during placing the order, just an email after trying to convince customers to waive their right to return.

Unfortunately this company seems a scam.

I have been sold a faulty phone set and have been refused a refund. I bought a Poly Edge E550 WiFi VoIP/SIP Phone which never worked. We tried the Broad and Buyer team for help, You Tube videos and the manufacturer's team (who said they didn't even recognise the model!) and no one could get the phone to work.

The Broad And Buyer team have repeatedly sent me a link to their policies and told me I can only exchange it for the same model, which likely will not work either.

I would advise people to avoid this website as it seems they will sell you out of date, faulty items and withhold your money.

I wanted an antenna and a router similar to my next door neighbour.

I sent the details of the bundle via email to broadnandbuyer.com. Ali Ahmed responded with a recommendation and a link stating:
"Here's the same bundle on our website (slightly newer version)"

I took the advice and bought it and installed it. I tweaked the antenna for around a week and could get no more than 10 mbps downloads. My neighbour gets 100 - 150 mbps.

I emailed them saying that the set up was no good to me. The same advisor, Ali, got back to me saying that I could return the bundle and upgrade to the exact bundle my neighbour has.

Upgrade! He had previously advised me to go for this antenna and router that was a "newer" version.

Because I no longer have the packaging they are now refusing to take the equipment back, leaving me with a totally useless set up and £150 out of pocket.

I have spoken to them over the phone. They say that although I took the (so called) experts advice, ultimately it was my decision to make the purchase.

I could understand their decision not to take the equipment back if I had not take the experts recommendation.

I would advise against dealing with this company.

they sent me a hdd out but it never worked and just kept clicking, I had it checked and was diagnosed as faulty, I called b-bandbuyer who said I had to return it paying the postage. I did this then they said it was working and are deducting 10% due to this. so I lost money on postage and 10% because they sent me a faulty item. I have spent thousands with them in the past but based on there returns policy I will never, ever use them again. as soon asa they realised I was not going to purchase a duplicate item from them because it would take too long and it would cost me every day the system was down, they were really really slow in returning my money, took a month, they really have a rotten returns policy and rude attitude in there emails if you have a problem. AVOID AT ALL COSTS IF YOU VALUE YOUR BUSINESS

Competitive prices and absolutely 5* for speed of dispatch and delivery. Used on numerous occasions and always had a great experience.

Despite some poor reviews on here I took a gamble and placed an order with broadband buyer as their prices were very competitive.

I ordered 3x 12tb NAS drives (which showed up as being in stock). Got free postage and they arrived via Fedex the following day. Obviously I can't comment on other's experiences, but mine was good.

I didn't have to contact them about the order so I can't say what that element of their service is like, but I would use them again.

I placed an order for an item in stock (ubiquiti cloud router) on 8 January after receiving an email telling me it was back in stock. I explained I would be out of the country from 12 Jan to 3rd Feb and was advised to place the order, call customer services and explain you wanted it delivered on 3 Feb and doing so would ensure the item was bought and sent on that date.

So having had my money for nearly a month, I logged on to see what the tracking details would be. I find my order which I have paid for is now showing “pending - out of stock”.

I followed your instructions to the letter to ensure my item was paid for to be delivered today and you have sold it to someone else.

How dishonest can you get?

I am absolutely disgusted. So basically I just gave you an interest free load for a month and you have ignored your own advice to secure my purchase to arrive today.

Hope you feel proud of yourselves. It would appear I should have read the reviews before ordering. Seems you like playing stock games.

I have provided my order number in the “optional” field so you cannot instruct trust pilot to remove this as a fake review…. Though I certainly question some of the positive ones I can see.

I now see in the order email you sent me, it states that if I want to cancel, I have to send you a letter to request a refund.

Maybe a charge back would be a better solution to such a disgusting way to operate.

You can't trust them! They show stock that they don't have. Waited for an update. Called and then they admitted they were selling stock that they hoped to get in within my delivery timescales. But no communication to that effect. Not great if you need a component for a project to arrive on time. Ended up ordering from CPC - better service and actually cheaper. Very disappointed and won't be using again.

They love their terms and conditions. I wish I would add mine in that in the event of non delivery to order request, they will pay compensation...

Excellent service, ordered a new mesh setup over Christmas. Came pre-provisioned, well packaged, with super fast delivery and several options to choose from which was a nice experience. The setup was plug and play with no issues at all. Delighted with the service. Highly recommended.

Ordered a UPS. After completing the order I was sent a form requiring me to waive my rights under the consumer protection laws. WTF! Why would I want to to that? Had to phone up and cancel order. Waste of time! There are no warnings when you place the order.. this isnt right! Don't order from this company!

Unreliable company. Ordered and paid for an item with next day delivery that we required urgently. They then emailed me late in the day to say they had priced it incorrectly on their website, asking me to pay more or they would cancel the order. We won't be using them again.

Very poor customer service in general, although they managed to get around the matter with a clause in their policy (I ordered a product that was "mis-priced" although inline with other pricing on the Black Friday weekend, to which they contacted and asked for more money via sending a payment link or a refund - which seemed on the surface a phishing scam) I fully admit mistakes can be made, systems go wrong - but it left a sour taste as to the way it was handled, in my opinion, it was formal, cold, unhelpful.

I believe the refund has been issued, so it's resolved - but their communication leaves a lot to be desired.

Not a great experience, I personally will not use them again.