broadbandbuyer.com Reviews 

3,585
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

This isn't the first time broadband buyer have said they have stock available then they do not. It's not the first time they've taken payment for next day delivery then the product arrives... See more

Rated 5 out of 5 stars

Been using Broadband buyer for 3 years now and using them more and more for small project items in that time, they are generally in stock or show that they aren’t. I tend to order a few days before I... See more

Rated 1 out of 5 stars

Terrible! ordered almost one month ago, didn't receive refund, first product didn't ship out for more than week, was writing emails every day with no respond! after items was shipped they lost them an... See more

Rated 1 out of 5 stars

THIS IS BY FAR THE WORST SALES SUPPORT AND DELIVERY I HAVE EVER COME ACROSS. ARROGANT STAFF WHO TAKE ZERO RESPONSIBILITY WHO MAKE PROMISES THEY BREAK AND CANNOT KEEP AND THEN THREATEN YOU WITH CANCEL... See more

Company details

  1. Computer Shop
  2. Computer & Accessories store
  3. Telecommunications service provider

Information provided by various external sources

Since 2002, we've been committed to providing honest, reliable advice to help home offices, small businesses, and end users alike, to make complex buying decisions easily. By listening to and understanding your needs, we can help you find the right products to purchase on our site and solve the biggest problems in your IT networks.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

4k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(3,585)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service job done impressed.

Placed an order for a Synology DS220+ with hard drives installed, chose the next day delivery option by 12 noon it arrived around 10:20 am. very quick service and good price very pleased with the service a well earned 5 stars.

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience all round

I've made many purchases from Broadband Buyer and all have been exactly as ordered and delivered when expected with zero drama. I've engaged their services for customer support and used their cloud hosted services.
I trust them to deliver quality products on time and at a good price and thus far they've done exactly that.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Could not hope for more

Could not hope for more, The 24 port Gigabit switch went down at 9:40 Monday morning, Found one on the web site call the sales team who were very good. ordered the unit collected from Milton Keynes switch fitted by Lunch !! first class service and the price was right as well !!

1 November 2021
Unprompted review
Rated 5 out of 5 stars

Cannot fault them

I have to admit I was a little apprehensive placing an order after reading some rather negative reviews, but I was very pleasantly surprised. Our router at work died a death and I needed an urgent replacement as we are heavily reliant on internet access as we have a VOIP telephone system. These were one of the few retailers offering the router I required on a next working day delivery. Even though I had never dealt with them before and paid on a pro-forma basis I ordered the new router at 15:35 and was sent a pro-forma invoice very swiftly which I paid immediately. I very happily received my shiny new router before 9am via DPD the next day, which meant our downtime was minimal for our customers. Excellent service and the sales rep I spoke to before I placed the order was very friendly and helpful. Whilst I understand not all transactions are superb like the experience I had, I cannot fault them, so take the negative reviews with a pinch of salt. Highly recommended and would not hesitate in using them again.

28 October 2021
Unprompted review
Rated 1 out of 5 stars

They sell second hand stuff as new

I've purchased NAS drive along with 8 large and by the same expensive hard drives. How disappointed I was discovering that 3 of 8 disks were previously used or refurbished as they had already more than 20 hours (each) uptime registered by HDD firmware. Hard drives have implemented number of useful features for monitor and diagnostic purpose. Packaging of these 3 disks were different then the other 5 disks. By the way this exactly factor has triggered my curiosity so I checked S.M.A.R.T. status of each disk.
Moreover, I have ordered the equipment with a next day delivery by DPD. They sent me one component by Parcel Force with no tracking, not delivered next day and they can only estimate delivery day.
I have no problem buying and using second hand equipment, but then I use ebay and pay less on such occasions.

16 October 2021
Unprompted review
Rated 1 out of 5 stars

THIS IS BY FAR THE WORST

THIS IS BY FAR THE WORST SALES SUPPORT AND DELIVERY I HAVE EVER COME ACROSS. ARROGANT STAFF WHO TAKE ZERO RESPONSIBILITY WHO MAKE PROMISES THEY BREAK AND CANNOT KEEP AND THEN THREATEN YOU WITH CANCEL ORDER IF YOU KEEP CALLING. DISGUSTING BUNCH. They shouldn't even be allowed to sell rain water let alone high-end equipment

12 October 2021
Unprompted review
Rated 5 out of 5 stars

Land Speed Record for fast order processing!

I placed an order at 4pm on Friday for WiFi Access Points with pre-configured SSID. And I paid a few pounts for next day DPD delivery. I got an email back saying I'd missed the cut off, and the order would be processed on Monday. Fair enough.
BroadbandBuyer got the access points configured and into DPD on Friday, and they were with me by noon on Saturday. Extraordinary Customer Service!

9 October 2021
Unprompted review

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