Brooks Brothers Reviews 

I purchased a $200 men's leather braided belt around 8 months ago. The belt tore through 4 loops already, so I left a bad review. BrooksBrothers removed the review and wouldn't let me write another.

If I could give 0 stars I would.
I found this brand not too long ago, fell in love with all the blouses, dresses, etc.
The nearest BB is about out 5 miles away but I prefer online shopping. I went ahead and placed my very first order it was cancelled because the billing address didn't match shipping address, fine. I went ahead and fixed it and placed a new order. The second order once again got cancelled customer service said I need to "contact my bank". I spoke to my bank 4 orders later they kept cancelling over and over. So I went in person to my bank and asked them if they could speak to BB and they agreed to get the misunderstanding resolved, well the agent hung up on me and I was embarrassed with the bank person. I got on chat and they promised to email back and they did a month later. So I googled a BB near me and that's when I found the one 5 miles away. I talked to the lady she placed the order and I finally got the item. The item was good quality, nothing wrong.
The email people finally emailed me and assured me that I will never have to go to a store again to place an order. Well, that's not how it went. Because I found an item that I fell in love with and trusting in what the email person said, I placed an order online and the whole story is repeating. Order got cancelled, they said I need to "contact bank" etc. This is one of my favorite brands and I the way I see it is I guess it's much more convenient for me to order through the store because I save myself the shipping and tax. I've been trying to find a similar brand not a fan of Tommy Hilfiger or Ralph Lauren but if anyone knows, let me know please because the customer service is the worst and me having to place an order over 5 times just to get the item isn't worth it, but once I find a better brand I'm done with these people.

They still sell fur.
Raccoon and mink!
Get out of the dark ages brooks brothers!

I have been a customer since inception of the Dolphin, faithful customer, yesterday I went to do an exchange, store did not have my size, store expected me to pay $9.00 shipping, never had to pay for shipping before and never will. Have to choose new brand of Polos and shirts, I DO NOT need Brooks. Brooks just lost a customer. Habit before tradition and that is what I expect. GOODBYE 305-812-0007

Been wearing brooksbrother shirts for several years now. When I’ve bought new shirts last year they’ve begun to tear at the elbows and the wrists at the seems. The quality has become cheap and they refuse to replace them or repair them. Awful company and horrible customer service. Buy something else.

Really good quality but it is expensive

Just because I decide I no longer want to receive emails from you doesn't mean your spam texts are any more welcome. Sending them at 7am is even worse and further, because I chose not to have an all inclusive plan as this is a cheaper way for me to use mobile. means I have to PAY to opt out using the mobile number you provide that i have to manually type in, check i have it correct and then type "Optout". Please just leave people that unsubscribe alone - we unsubscribe because we don't want to hear from you. Whereas before i may have popped in for a browse to your stores as I passed, now i will actively avoid.

I’ve purchased brooks brothers dress shirts for my employees when they receive a promotion for nearly 10 years. And we always do a presentation of the shirts when we get them the shirts. The last 2 times this has happened the shirts have been incorrect and late. I ordered using the 2 day shipping option and I’ve had issues the last 2 times. The last time it happened, I over looked it and moved on. We just placed an order and it said 2 day shipping. From the day I ordered it until the day I receive it. It’ll have been 6 days. I called customer service. And they told me they can get a new order out for me and it will be here tomorrow. But it’ll cost me another $35 to ship it and have fed ex deliver on Saturday. Wow. Customer service has really gone downhill. 10 years. 10 years of short purchases. And this is how it ends. Thanks for the disappointment Brooks Brothers.

The shirts at Brooks Brothers used to last for years. Now, the elbows are tearing out left and right (literally) in weeks. I'm going to have to look for better quality shirts because the ones they have now are just falling apart.

I've noticed a big drop off in sweater quality as well. Is it time to move on?

On 2/17/19 I bought a dress trouser and today 3/6/19 they told me that I have to waite one more week because the taylor is in vacation.
It is horroble!
The Falls

The merino wool men’s cardigan is great if you don’t need to zip it up! Running right along there with LLBean! ZIPPERS DO NOT WORK!!

I am a mid-30's professional and I almost exclusively wear non-iron type shirt to work, so you would think Brooks Brothers would be a main stay in my closet. Wrong. They might be ok when shopping in person, but they are the bottom of the barrel when its comes to online shopping (which as a millennial, online makes up ~ 90% of my shopping). First, the pictures online rarely match the product you actually receive. Second, they have cancelled my orders before because they sold me a product they actually didn't have in stock. Third, they make you pay return shipping even if the product doesn't match what is pictured online.

If you're online shopping, do yourself a favor and go to a retailer that actually gets online ordering and returns. CTshirts is one of my favorites and are head and shoulders above the likes of Brooks Brothers.

Our favorite store and staff is at the Madison Avenue location in Manhattan, New York City. Brooks Brothers has been apart of our family wardrobe our entire life. We are very pleased. The golden fleece brand experience and quality is amazing. So many of the pieces stay looking great for generations. Our collection has grown over time. It is a joy to wear reasonably priced high quality items that last. We look forward to future design collections. Have a super day in the land of the living. Later.

Brooks Brothers used to represent service. My husband wanted to buy 3-4 dress shirts and trousers at this Tyson Corner location, but the young salesman in a polo could not be bothered, while two older salesmen in jackets/ties serviced one other customer and messed with a cash register. The store wasn't crowded. We looked and waited for 10 minutes and finally left. End of a long tradition, so disappointed.

Brooks built its market on quality and life-time service for repairs at no cost. Recently I called the customer service number to find out where to send a blazer for relining. I could have been talking Klingon. After three reps I got a manager who advised. "We do not reline." Ever? "We do not reline." I called a retail store with a tailor asking the same thing. Same response. I am a customer for 60 years. Not any more.

Brooks Brothers is cutting corners by reducing the pocket size on their dress shirts and reducing the buttons on their arm cuffs to a total of 1 for each cuff including up the arm. There are many dress shirts that do not even have a pocket, so be careful when ordering if you need that pocket. My husband likes to carry his cell phone in his shirt pocket and it barely fits in the current size of pocket on a Brooks Brothers shirt. I have recently ordered from 4 different shirt makers and Brooks Brothers is the only one with a small pocket on the shirt and no button on the arm of the cuff. They are probably losing our business for men's shirts because of the smaller pocket size.

I have written customer service 5 emails since December and no response to any. I have been a loyal customer for 20 yearS. I am stopping.

I tried shipping an item to Canada, expecting an import fee of 18%. Now that my package is at the border I'm finding out that it was SHIPPED FROM CHINA, and Canadian imports charges 33% IN DUTIES. Totally unexpected! And what does Brooks Brothers have to say about this when I called? "The country of origin is printed on the product label". Not very helpful if I don't have the label in front of me when deciding on the purchase. So, in the words of the Brooks Brothers customer service representative "WE DO NOT RECOMMEND SHIPPING TO CANADA"

Derek Fisher added 2 new photos — feeling aggravated at Brooks Brothers (346 MADISON AVENUE 44TH STREET, New York).
1 min · New York, NY ·
I used to love Brooks Brothers. I'd think twice before buying from this brand. You're paying a premium for non-premium service. This is the email I had to send tonight:
Thank you for your email. Unfortunately, Brooks Brothers' actions speak very differently than your words. The tracking number that was given to me was not a valid one. Overnighting means precisely that. Adriana's response was the cologne would be overnighted. Now please understand, I did not ask f...
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Good, quality suits for a reasonable price, compared to the Italian grands. The instore experience could be better, as I had an assistant who has treated me differently, before and after the purchase intention was shown. Cant flaw the suits quality, though.