BRT Reviews 

I’m extremely disappointed with this delivery service.
The courier called saying he couldn’t find my address, even though I provided it correctly. The package was supposed to arrive on February 18, and today is already February 19 with no delivery. After the call, I sent him my exact location and tried to call him back, but he didn’t answer.
I honestly don’t understand how this could happen. There is only one street named Viale Luigi Carlo Farini in Ravenna, and it’s only about 500 meters long. To make matters worse, the courier ended up in Forlì instead of Ravenna.
This is unacceptable and very unprofessional service.

I’m giving one star only because I can’t give zero, hands down the worst courier ever. Every single item in the packages arrived broken. This is absolutely unacceptable. You guys are a complete disgrace!!
The only way you can improve is shutting down your f* business!

DON'T buy on Vinted with DPD shipping if the seller is in Italy!!

BRT belongs to the DPD group so your package will be handled by BRT within Italy. They don't deliver!!
My package is on it's way to me since January 26th and it doesn't move since January 30th!

Worst delivery company ever!!

The courier company did not contact me, and my package was thrown into a corner. I only realized it had arrived later, and when I went to pick it up, it had been opened. I did not sign for anything. Upon arrival, one of my items was missing. The courier company did not address the issue. Never responded to my complaint forms.

Avoid this courier at all costs for international shipments. My experience with shipment sent on Jan 13th has been a masterclass in incompetence.

BRT collected the payment and the parcel, handed it over to their partner (DPD) in Lisbon, and then completely washed their hands of the responsibility. The parcel has been stuck in a warehouse since late January.

When I opened a formal ticket asking for help because the local courier was lying about the status, BRT requested documents (which I provided immediately) and then silently CLOSED the ticket on Feb 2nd without solving anything.

The parcel is not delivered. The client is desperate. And BRT simply marks the case as "closed" to clean up their statistics. This is not just a delay; it is professional negligence and abandonment of the customer. If you care about your goods, use DHL or UPS. BRT takes your money and disappears when problems arise.

If your package is stuck "In transit" with BRT, don't believe the "overwhelmed depot" excuse. After three weeks of waiting and being misled about delays, I was finally told my package is officially missing.

They don't track their inventory properly and they won't tell you the truth until you force the issue. Absolute clowns of the logistics world.

Really the worse currier ever!!! I am expecting a parcel since the 23rd of January which is "stuck" in Milan and doesn't get sent to the final destination (The Netherlands) Is since the 26th of January I am asking for clarifications and they just tell me that the parcel is late but will be sent in 2-3 days but this is not the case. Is impossible to talk on the phone with anybody cause there is no phone number. This is really frustrating!!!!

My package was picked up by BRT on January 5th and promptly lost. We filled out all the required forms with the correct information, but the BRT employee who picked it up messed it up — and the package was lost due to their own tracking failures. This was the biggest issue.

After a week, it was finally found — only to sit at their Portugal depot for over 10 days because of an allegedly incomplete address. Despite the correct address being provided to Eurosender (their partner) multiple times, BRT claims they never received it.

Not once did anyone from BRT contact me to resolve this. No call, no email, nothing. My phone number was provided. They had every opportunity to reach out and deliver my package. Instead, they're now shipping it back to origin with no expected arrival date and zero information.

I still don't have my package. I have no idea how long it will take. And it's fragile — who knows what condition it will arrive in after all this mess.

This package contains valuable items, including my working glasses which I need to do my job. I've been stressed for almost a month, and BRT couldn't be bothered to make a single phone call.

Absolute failure of a courier service. Avoid BRT at all costs.

The worst in my life. I hope I can see my package again some day. 🙏🏼
I truly can’t believe they are legally allowed to work. How???

They are consistent in providing horrible customer experience. A recap of my last 3 orders:
Order 1) 1 week delay over a declared 3 days shipping time; they lied about the reason on their website, mentioning that they tried to hand it over to me, and that I was not at home;
Order 2) lost package, after that I was lied to by the customer service mentioning that “the selected pick up point was out of service”;
Order 3) lost package.

Additionally, it takes between 30m to 50m to have a customer service operator responding to the phone. If you have an option, use another paid delivery service provider, otherwise pray

My parcel never arrived, it’s been well over a month and counting.

I tried filling out a contact form but it could not be submitted because I didn’t have a valid five digit post code (New Zealand only has four digit postcodes)

So I simply cannot get ahold of them. Luckily the package is from a lovely store with even better customer service who is trying their hardest to try find it. (wherever it is)

The worst service in the world. I have ordered a product, and the package is in their depot. I have been contacting them for more than 5 days. Each call took me 20-30 minutes of waiting. The support member seems drunk and doesn't wanna talk or give any solution.
Each day they say they will send the percel yet they don't. Had to cancel the parcel at the end.

It took 20 days to get my package. It's horrible to work with them ! There are no words for this ! just a waste of time...

The worst! -0 stelle!!! 2 months time for delivery just to receive an answer that my package is lost

Worst courier ever, my package was supposed to be delivered on Monday, then Tuesday, then Wednesday, then today Thursday. Despite my instructions to deliver in the morning before 1 PM (as there is nobody in the afternoon) they obviously unsuccessfully tried to deliver this afternoon. I then tried to contact customer service (they make it extremely difficult to do so) to make sure they redeliver in the morning. After several attempts I managed to bypass their useless AI only to find out you have to compile a contact form to be able to contact anybody at customer service. Having done that (politely asking to redeliver tomorrow in the morning) I have now received a reply that due to obscure “operative slowdowns” the package cannot be redelivered before 2-3 days. Unbelievable and this is Milan centre not an obscure village in the middle of Africa.

Terrible service, I received the parcel only one time out of ten and the guy called me and asked if he could give the package to someone I know in a near city, the rest of the time they just say that you were not at home a keep doing like that until I go get the package to the nearest storage point. Once I was waiting for a package with some cheap stuff and I was not in a hurry to receive them so I wanted to know for how long they keep say bullshit, after almost two weeks they forced me to go get the package to the nearest storage point.

TL;DR: package never delivered, incorrect tracking information, impossible to contact BRT

Shipped an item from Italy to Greece, Tracking on BRT reported for a week the WRONG location, it said the package was in Athens, and that they made "delivery attempts", the package was shipped to RHODES. I submitted 2 tickets on their website and tried calling BRT locations, NO RESPONSE. When I checked with the local DPD partner, it turned out the package was in fact in Rhodes and not Athens this whole time. And I was never contacted by BRT or DPD or ACS, but because the local DPD partner did not deliver (normal for them), my package was sent back. Now in total I have tried contacting BRT 5 times over the past 2 weeks, still NO RESPONSE. I doubt they will ever reply or make good on this. I will never ship with them again after this experience.

P.S. to top everything off, i paid extra for home pickup, they did infact not pick up and it had to be dropped off anyways.

My package has been going back and forth between their branches for the last 4 days and it looks like it's gonna be going couple of days more too. I payed 500 Euros for that package and I believe I deserve more than this useless delivery company. I sincerely hope they got take over by a decent company and save the world from them.

They are the worst! They lie, they lose your pack, they put the phone down on you if you. can't go immediately to sign for the package, not even letting you to finish your sentence. Soo so rude and unprofessional. Really shocking how bad this company is in Italy.

For the second time they did not deliver the date they said they would deliver.