Buchanskennels Reviews 26

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great and speedy service provided from start to finish. Initial queries were answered very promptly, order placed and delivery took place as planned. Installation was to a very high standard by two... See more

Rated 5 out of 5 stars

Had the Maple 8ft x 4ft kennel installed. Excellent service from outset including guidance on the right size and style for our dog and discussion on where it should be located. Delivered and built eff... See more

Rated 5 out of 5 stars

Bought a Marple Kennel. Made to bespoke size and addition of window in door. Ordered as soon as lockdown lifted. Ordering process made easy by their willingness to answer questions and discuss my extr... See more

Rated 5 out of 5 stars

We bought a 6 kennel block from Buchans, that was delivered and instaled last week. From the lady that picks up the phone to the men that set them up, we couldn't have been better treated, profess... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Providers of first class quality products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star Company With Great Service

Great company to deal with, my kennels arrived on time and John and Leanne were always on hand to talk to and give any info I needed. I would advise anybody looking to purchase kennels to use these guys

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Well built kennel love the wipe clean flooring. Lads who built it were spot on. Efficient friendly and very knowledgeable would highly recommend

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality product

I found this company online so did my best to ensure they were genuine. I chose what I wanted and was able to talk it through with Leanne in the office who was very helpful.
I was pleasantly surprised to find I only had to wait three weeks for the kennel to be erected as I thought it could be longer.
I am delighted with the kennel and the speedy building of it. Everyone involved was very professional and pleasant.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Gary Aberdeenshire

Ordered The Wilmslow Triple bay kennel and run 2 months ago and am delighted with the quality and build of kennels. The bench area for dogs to sit on above the sleeping area is a clever space saving design. Service was first class, and would highly recommend this company to anyone.

19 June 2023
Unprompted review
Rated 5 out of 5 stars

Bespoke kennel for limited space

Bespoke kennel for a place with limited space. From design to installation the company was excellent to deal with. Responded quickly to several queries and nothing seemed too much trouble. The kennel is well made and fully insulated. Highly recommend this company.

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Quality built Marple 8ft x 6ft from…

We ordered the Marple 8ft x 6ft from Buchan kennels, and very glad we did! We had been let down badly by another company (still haven't received the refund) and needed a kennel urgently. From start to finish Leanne was, responsive, helpful and informative, we felt that Buchan went above and beyond to help us out which we were grateful for. We are based in Cornwall, but this did not appear to be a problem. Billy & Josh arrived on time and constructed the kennel with skill & speed. We are more than happy with the quality of the Marple, and the dog is coping well too :). Thank you all so much.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Brilliant staff, on time, pleasure to work with and quality structure. 100% the best kennels in the country would recommend to anybody looking to buy a safe and secure kennel or their dog. We had a wilmslow single build in our back garden and it looks amazing.

31 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Great service and love the kennels. I had a last minute glitch (not with the kennels) John and his team were great, it was a stressful time for me John stayed calm and supportive. His team were all polite and respectful and the kennels are great a big investment but great quality and superb service.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, I bought the chatsworth double including full insulation and heaters. They are excellent, very good quality the dogs love them. The service from start to finish was 5 ***** Thank you Buchan Kennels, I will definitely be recommending you!!

15 March 2021
Unprompted review
Rated 5 out of 5 stars

Lucky discovery!

Lucky discovery!
Last year after demolishing my old kennels I needed to find a new company, but there are so many out there . Anyway I came across Buchans Kennels . They looked good and at a reasonable price so I decided to try them . The service was polite ( I’m old fashioned and that means a lot to me ) . Leanne on the phone was a joy . Informative but not pushy . She answered all my questions so I gave my order and crossed my fingers . My large kennel was delivered and erected when promised and it was everything I’d hoped . So of course this year when I wanted another I didn’t have to search the internet . I just rang Leanne told her what I wanted and before long my second kennel was here . In these times of worry it’s a blessing to find a supplier with a Good product and excellent service . Definitely a FIVE STAR COMPANY !
Angela Rachael .

19 August 2020
Unprompted review
Rated 5 out of 5 stars

First class product and company

Bought a Marple Kennel. Made to bespoke size and addition of window in door. Ordered as soon as lockdown lifted. Ordering process made easy by their willingness to answer questions and discuss my extras. Delivery date honoured. Installation by friendly and professional couple of guys who were fast an thorough and showed all aspects of the kennel to me and suggested additional items I could add myself to stop puppy Chewing. Kennel is very well made, robust and plenty big enough for part day use if my three large dogs. Highly recommend product, company for their service, friendliness and professionalism. First class.

18 August 2020
Unprompted review
Rated 5 out of 5 stars

Marple Kennel

Had the Maple 8ft x 4ft kennel installed. Excellent service from outset including guidance on the right size and style for our dog and discussion on where it should be located. Delivered and built efficiently and to agreed timescale. Not only that but most important of all the quality of the product is excellent. Would highly recommend.

18 August 2020
Unprompted review
Rated 5 out of 5 stars

We have just had the Elworth 4 Block…

We have just had the Elworth 4 Block put up for our working dogs and the quality is excellent. Wipe clean floors and walls and full insulation.
The service from Buchan's was 5 star from start to finish.
A family firm that takes pride in their workmanship.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Great service and amazing quality product

Great and speedy service provided from start to finish. Initial queries were answered very promptly, order placed and delivery took place as planned. Installation was to a very high standard by two lovely brothers.
Overall we are hugely impressed and we highly recommend Buchans Kennels to anyone looking for a quality service and excellent product.
Dogs are happy and so are we.

18 September 2019
Unprompted review
Rated 5 out of 5 stars

5 star service and 5 star product

5 star service and 5 star product. My dogs love their new kennel - the chatsworth double, with mesh and a raft base. The whole process was easy and quick. The kennels were built to a high standard and good value for money. John and his son Jason are friendly, good people and put up with my old man blethering away to them all morning. I would highly recommend Buchan’s Kennels and will definitely use again in future. Thanks guys 👌.
My dogs absolutely loved these guys!

15 September 2019
Unprompted review
Rated 5 out of 5 stars

Superb service received

From the first point of contact to this amazing family run business , what superb customer service. I ordered my first choice of kennel enclosure and it was all sorted within two weeks , exceptional service . The guys arrived when arranged , on time and very promptly erected the enclosure , very friendly and extremely conscientious. Their products are of very high quality and I would recommend their company to anyone who needs animal housing . My two labs love their new homes and are very contented , thanks Buchan kennels .

12 September 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look