Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
3.5
Average
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prices were great and the process of…
Prices were great and the process of booking was quick and easy!
13 July 2026
Reply from BudgetAir.com
We're delighted to hear that you found our prices to be great and that the booking process was so quick and easy for you! We truly appreciate your positive feedback.
I paid for extra leg room ($130) and I…
I paid for extra leg room ($130) and I did not get it.
You are scammers.
10 July 2026
Reply from BudgetAir.com
We are sorry to hear that you did not receive the extra legroom you paid for. We are looking into this matter immediately to prevent future occurrences. Our customer care team will reach out to you to discuss the options. We would like you to not call us scammers, there is no reason to say we are, cause we are not. Maybe something went wrong but that does not make us scammers. Kind request to answer the call you will receive from our customer care team. Kind regards Klara
I bought tickets for a specific flight
I bought tickets for a specific flight, no indication that a change was made by your system and what I purchased is completely unacceptable. To change my tickets to what I had originally input costs more than what it would be to forfeit this money and start over... I called with 10 minutes of purchase once I reviewed your email to me. You're crooked in every way..if you're booking online use any other 3rd party platform, this company is rotten.
13 July 2026
Reply from BudgetAir.com
We are sorry to hear about the experience you had with your flight booking . We aim to provide clear and accurate booking information, and we regret that this was not your experience. An email will be sent to gather more details and investigate this matter further. Kind regards Klara
Bad experience with Customer Service team
I booked several tickets on BudgetAir. Due to medical reason, I had to cancel the bookings. It was a very painful experience to deal with the customer service team. I provided them valid medical certificate, but they kept asking me for the same information several times. It seems that their team didn't care to review document provided or they were just testing customer patience. After several back and forth emails, they finally told me that they could do nothing and I needed to check directly with the Airline company. I do not recommend booking through this platform at all! And good luck if you need assistance from customer service team.
1 July 2026
Unprompted review
Reply from BudgetAir.com
Thank you for sharing your experience. We are sorry to hear about the difficulties you faced when trying to cancel your booking due to medical reasons. We understand how frustrating it must have been to repeatedly provide the same information. We always aim to assist our customers as best as possible and regret that we fell short in your case. We appreciate your feedback as it helps us to improve our services. Please share your booking number so we can get in touch to explore the options. Kind regards Klara
Double booked by mistake
I have been double booked by mistake on the same airline, booking through BudgetAir.com. I now have two bookings for the same person (myself) on the same flight. My attempts for a refund have been unsuccessful and futile. I keep getting an automated message that says my refund request does not meet the airline's cancellation policies. This is frustrating as it seems obvious that one person cannot take up two seats. A simple mistake costing approx $1280. I will keep trying.
13 July 2026
Unprompted review
Reply from BudgetAir.com
We are sorry to hear about the difficulties you've encountered with your double booking and the refund process. We understand how frustrating it must be to have two bookings for the same flight and to face challenges in resolving this. We confirm we have been in touch with you and have submitted the request . As soon as we get a reply form the airline we will let you know. Kind regards Anne
8:35 AM
flight on time, pleasant staff, a little bit over priced.
seats are okay. one missing star for the price and because i couldn't get my seat booked on line. i had to switch seats with another gentleman to sit next to my wife.
23 June 2026
Reply from BudgetAir.com
We appreciate your feedback regarding your recent flight. Have a great trip. Kind regards Klara
Competitive pricing
The booking process was very quick and thorough and the price was very competitive.
12 July 2026
Reply from BudgetAir.com
We are delighted to hear that you found our booking process to be quick and thorough, and that our pricing was competitive. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're so happy to hear that you found the experience to be both fast and easy. Thank you for sharing your positive feedback!
Just felt to be an easier and smoother…
Just felt to be an easier and smoother process then the other booking sites😊
12 July 2026
Reply from BudgetAir.com
We are so happy to hear that you found our booking process to be easier and smoother compared to other sites. Thank you for your kind feedback!
Easy to book and the best price!
13 July 2026
Reply from BudgetAir.com
We are so pleased to hear that you found our booking process easy and that you received the best price. Thank you for your wonderful feedback!
I wanted to cancel booking within 24h
I wanted to cancel the booking within 24h and book the next day. The airlines has a free cancellation within 24h but they are charging me $77, and they are not allowing me to change the flight to the next day (I know there are available flights)! I won't use their service again.
Update after their canned response: it has 2 lies: i tried contacting their support and all I found was a bot so no one advised me of anything, and that they are 24/7: the bot transferred me to a human and my position was 1 for ages until I gave up.
10 July 2026
Reply from BudgetAir.com
We appreciate you sharing your experience. Our customer care team advised you on the possibilities. Sorry to hear this did not match your expectations. We wish you a great trip and please know our customer care is available 24x 7 via chat, call and mail. Kind regards Anne
This was a very confusing experience…
This was a very confusing experience where I could barely understand the person. They said they would help me change my ticket but I have gotten nothing.
11 July 2026
Reply from BudgetAir.com
We are very sorry to hear about the experience and the issue with your ticket change. We can see you have spoken to our customer care to change your ticket and you told them to not change for the moment. Our customer care team is available 24x7 to support you on any change or cancel request. Please know you can also change or cancel your ticket via you Budgetair My account. Kind regards Anne
I should not have to make an account to…
I should not have to make an account to get my e-ticket.
12 July 2026
Reply from BudgetAir.com
Thanks for your review and we totally agree and thats why we always also send you your eticket by email. Yours was send 20 minutes after your payment. We have resend it today to make sure you can easily find your eticket. Have a great trip and we hope to see you again. Kind regards Klara
Reply from BudgetAir.com
We're so glad to hear you found everything easy to use and clearly explained. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're happy to hear our website was easy to follow and great for beginners. We appreciate your positive feedback!
I booked a trip very far out
I booked a trip very far out. I canceled my booking with two months left from the date of the flight so they can definitely find replacements for the seats and I was not able to get a refund. They don’t even give you points to try to apply it to another flight or future trip. This is disappointing because it was not a last-minute cancellation. I would understand if they were unable to fill those seats, but I am very confident that they had enough time to do so. So next time I wanna spend thousands of dollars to go on a flight I’m definitely not gonna use budget air. At least other airlines will offer some sort of points or make up for the fact that you spent so much money planning this trip. And life happens so I had to cancel.
1 June 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about your disappointment regarding the cancellation of your booking and the refund policy. We understand your frustration, especially given the significant lead time before your flight. We regret that this experience has left you feeling this way. We will be sending an email to gather more details so we can look into this further for you.
Missed a flight because of a mistake they made
Horrible costumer service.
No one replies when it comes to refund.
Missed one of the most important days of my life for a mistake they made.
Couldn’t cancel
Couldn’t receive a refund
11 July 2026
Unprompted review
Reply from BudgetAir.com
I am sorry to hear about your experience. I want to assure you that we take your feedback seriously. Can you please share your booking number so we can contact you and discuss what happened and explore your options. Thanks for your coop. Kind regards Anne
Absolute Nightmare – Avoid BudgetAir.com at All Costs!
This has been the worst customer experience of my life. Even though Frontier officially processed my refund, I have been waiting for my money for over 3 months now. I am still struggling to get it back. Their customer service is absolutely terrible and unresponsive.
Will I ever fly with them again? Never! Please do yourself a favor and book your flights through other websites, even if it costs more. Saving a few bucks is not worth this headache!
6 April 2026
Unprompted review
Reply from BudgetAir.com
We are sorry to hear about your experience with the refund process and the difficulties you've faced with customer service. We understand how upsetting it is to wait so long for your money, especially after the refund was officially processed. We regret that this has been such a negative experience for you. WE will fix this so please share your booking number and we will reach out to you. Thanks for your coop. Kind regards Anne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.