Unable to log into My account. Fed up putting in different names, emails and forgotten password (with no link sent - yes I checked spam)Insurance due in two days. No reminders sent. Had to take insura... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke to a human and not a AI. She was very knowledgeable and despite me getting confused, she went through it three times, all of which were patient and was happy to reiterate and simplify for me,... See more
Company replied
As my current insurer (Privilege) had decided, for no reason, to increase my renewal by over £100 I used a well known comparison site. Budget insurance came back as by far the cheapest but with identi... See more
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I purchased the insurance I wanted through top cash back at a good price. The website and communications were good and best of all there is a proper customer phone line. Like all insurers you do no... See more
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Company details
Written by the company
Budget Insurance has helped almost 3 million customers across the country find great value insurance solutions. Catering for a wide range of circumstances and budgets, our expert team are always on hand to support you with finding great options for your home, vehicle and life insurance needs. All of our motor and home policies offer a comprehensive level of cover, with the option to add extra protection should you wish. For our motor and home insurance policies we work with a UK network of leading insurers and for our life insurance policies we work with a selected insurer so you can be sure you’re getting great cover, at a great price. Why not get a quote today and see what Budget Insurance can offer you.
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- 0344 412 2118
- socialresponders@bglgroup.co.uk
- budgetinsurance.com
4.2
Great
19k reviews
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Great premium
Easy online my quote was very realistic. Policy came in post very swiftly . Very pleased with service and cover
18 October 2026
Car insurance renewal
Great pice with the best renewal quote on offer for the next twelve months 👍😎
7 October 2026
The price was right!!
The price was right!!
Any issues I had were resolved very quickly.
12 October 2026
Devious and Crafty
Car insurance was on auto renewal and I rec'd an email stating if I didn't renew the policy would be cancelled ,As I had a better deal elsewhere I let the policy expire.
I then rec'd a terse email from Budget threatening me with debt collectors if I didn't pay £131 as they had let the policy run for a few more days and only them did they cancel it .There was no note asking me to call them and they charged me a £60 cancellation fee.
17 October 2026
Unprompted review
A complete Con tell you one thing and do another. Don’t trust them ever
CON ARTISTS
17 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Budgetinsurance
Hi Jonathan,
Thank you for sharing your feedback!
We’re delighted to hear that you found everything straightforward and easy to set up. It’s brilliant to know you had such a seamless experience with us today.
Tahara
Reply from Budgetinsurance
Hi,
Thank you for your feedback!
We're so glad to hear that you found setting up your insurance fair and easy.
Tahara
Reply from Budgetinsurance
Hi,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you had such a great experience with us.
Tahara
Very good service and price
I found the insurance company very helpful.
Very easy to insure my car as a new customer, the price quoted was less than my insurance last year, vey pleased
7 October 2026
Reply from Budgetinsurance
Hi Anthony,
Thank you for your review!
We're glad we could help and make insuring your car simple and hassle-free. It's great to hear you got a lower price than last year too.
Tahara
Easy to navigate
Easy to navigate, great customer service when needed thanks to Karl. Extremely happy with the service overall.
9 October 2026
Reply from Budgetinsurance
Hi John,
Thanks so much for leaving us a review and sharing your experience.
We're thrilled to hear you found our service easy to use, and it's brilliant that Karl gave you great support.
Tahara
9 years NCD proof policy - stupid
Genuinely the only bad experience I have had with car insurance...
First year great, great price beat my renewal - signed up. No issues, no claims through the year. Renewal received - had gone up £130 in a year. So I cancelled (actually had no issues cancelling)
This is where I had the issue.. they have a stupid policy where they only provide a maximum of 9 years NCD when you leave them and they send it direct to your new provider. Genuinely what is the logic behind that? Makes zero sense. However was told during the cancellation that is the policy but to contact when my policy had ended and I will be provided proof of my full entitlement so i did this, waited over a week and received a letter by post confirming 10 years NCD.
I explained to the person I spoke to I had 13 years no claims, that is what I set up on my new provider policy as that is what I have - however because it took so long I missed the period I had to submit my actual no claims discount. Anyway I contacted again and was again reassured it would be sent but it never arrived.
I have today contacted again via live chat (after trying about 4 times on different devices) that this is because I never submitted evidence when i took up my policy.. although they never asked for it and Budget have since provided proof I have 9 or 10 years? So they're saying they never received evidence and have then issued a certificate advising I have 9 or 10 years... is this fraud by budget? confirming NCD they claim to have never seen?
I am very lucky I have my certificate from last year confirming 12 years, I have sent that off today to have another certificate issued Budget which hopefully arrives (I will update if it does or doesn't) and hopefully my new provider will accept this and alter their records (I will also have to pay 2 admin fee's because of this)
I never write reviews but this joke of a company have deserved this, genuinely a shambles and would recommend everyone avoid like that plague
15 October 2026
Unprompted review
Reply from Budgetinsurance
Hi,
Thanks for sharing your experience with us, and I'm really sorry for the frustration this has caused regarding the no claims discount.
We will be in touch with you to see how we can help.
Tahara
Good Value easy to processe
8 October 2026
Reply from Budgetinsurance
Hi David,
Thank you for leaving us a review!
We're glad to hear you found our process quick and easy and that you got great value from us.
Tahara
Good all round service
Good all round service, good policies and price and easy to use website
8 October 2026
Reply from Budgetinsurance
Hi Mark,
Thanks for taking the time to share your feedback.
We’re glad to hear you found our website easy to use and that you're happy with our policies and prices.
Tahara
Excellent online customer service, great price, all areas of insurance required were covered.
Online advisor gave all information required, answered all questions with empathy and curtesy. Really good customer service and a really great price for cover in all areas required.
5 October 2026
Reply from Budgetinsurance
Hi,
Thank you for taking the time to share your feedback with us.
We’re thrilled to hear that our online advisor took such good care of you.
Tahara
Found the website very useful and a…
Found the website very useful and a good price for my car insurance
14 October 2026
Reply from Budgetinsurance
Hi David,
It's fantastic to hear you found our website useful, and were happy with the price quoted to insure with ourselves!
Kirsty
Great service
Great service, friendly and professional. Everything was straightforward and easy to deal with. Very happy with the service provided. Highly recommended!
14 October 2026
Reply from Budgetinsurance
Hello,
Thank you for your fantastic feedback!
We’re delighted to hear that you found our service friendly, professional, and straightforward.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your positive experience.
Thank you for choosing Budget Insurance!
Laura
Excellent customer service and one of…
Excellent customer service and one of the best insurance.
6 October 2026
Reply from Budgetinsurance
Hello,
Thank you for your lovely 5 star feedback!
We’re delighted to hear you’re happy with our customer service and insurance.
We really appreciate your kind words, and thank you for choosing Budget Insurance!
Kind regards,
Laura
Excellent price and good cover
10 October 2026
Reply from Budgetinsurance
Hi Roy,
Thank you for your 5 star review and feedback! I'm pleased to hear you were happy with the premium offered to insure with ourselves!
Kirsty
Reply from Budgetinsurance
Hello,
Thank you for your positive feedback!
We’re pleased to hear you’re happy with our service and really appreciate you taking the time to share your experience.
Many thanks.
Laura
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