Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no res... See more
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Review summary
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Reviews shaping this summary
They don’t answer there phones. They take for ever to deliver and I’m only 30mins away order was placed Thursday morning todays Wednesday no sign of parcel. They send parcels with couriers please and... See more
Company replied
Terrible first order experience...they have picked Aramex as their delivery courier. They delivered my parcel to the wrong building and had the audacity to send me a blurry proof of delivery pho... See more
Company replied
False delivery times confirmation email says dispatched as soon as payment has cleared but this is not the case. I cancelled my order and I am still waiting for my refund. Who knows how long that'... See more
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1.9
Poor
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Used to be reliable, service and delivery now a shambles
I have been buying dog food from here for years, the pricing was fair and delivery only took 3-4 days. My last 2 orders however have taken a week to arrive and when they got here have been chewed through by rodents (clearly sitting in a warehouse too long). I notified them about the last order a week ago and despite being told it would take a couple of days I'm still waiting for them to resolve the issue.
8 September 2025
Unprompted review
Reply from Budgetpetproducts
Thank you for sharing your feedback with us. We’re really sorry to hear about the delays and the issue with your recent orders – that’s certainly not the experience we want you to have. To investigate this further and resolve it for you, could you please provide us with your order number? Once we have that, we can follow up with our team right away.
Very poor customer service
Very poor customer service. Providing no assistance with delivery issues. No phone number to call, chat service is next to useless, emails are unanswered. Avoid.
Edit: I requested a call back twice and never received a call back.
1 August 2025
Unprompted review
Reply from Budgetpetproducts
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and want to reassure you that we are always here to help.
On our Contact Us page, we offer a callback request option, with all calls responded to the same day (Mon–Fri). Our live chat team is available all day and happy to assist, and our emails are also actively monitored. In addition, we’re more than happy to follow up directly with the courier if there are any transit or delivery issues with your order.
We truly value your feedback, and I’d love the chance to look into your order details further so we can resolve this for you.
Edit: If you could provide your order information so we can check into these claims that would be greatly appreciated.
Price increase on auto delivery of flea product
I created an autodelivery for Bravecto dog flea treatment. The initial cost was very competitive. Subsequent price applied was $40 more than the price from the previous purchase.
Feeling ripped off!
24 July 2025
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback. We’re sorry to hear you feel disappointed about the change in price for your Bravecto auto-delivery. While we do our best to keep our prices as competitive as possible, they are not locked in and can fluctuate over time due to supplier costs and other factors.
We completely understand how frustrating it can be to see a higher price on a recurring order, and we truly value your loyalty. Please know we’re always working to provide the best pricing we can.
Avoid this site at all costs.
Bought from this place in an emergency because my cat needed food and I didn't have all that much money to spend. His food is medicated so I can't just feed him anything. He's now down to his last bit of food.. It's 7 days later and shipping has not updated in 3 days. If you can't offer reasonable delivery times with your shipping provider, inform customers so they can make that choice for themselves.
Nobody expects to wait 7 - 10 days to get a parcel in 2025 that is absolutely abysmal.
The worst part is that I can't afford to go get another bad of food in the interim because I don't have the cash until Sunday. My cat could possibly die if I don't receive his medicated food by Friday.
Also I'm in Melbourne why are you shipping from the gold cost? Your site clearly says that you are in Melbourne too, why would you ship something from QLD when you can ship it From Melbourne to Melbourne.
23 July 2025
Unprompted review
Reply from Budgetpetproducts
Thank you for reaching out and sharing your concerns with us. We’re truly sorry to hear about the stress this situation has caused, especially given your cat’s need for medicated food . We understand how worrying that must feel.
To clarify, all orders are shipped from the warehouse that has the stock available at the time of purchase. While we do have two warehouses, on this occasion the item was allocated and dispatched from Queensland. This can sometimes result in longer transit times, particularly if there are delays with the courier.
We’ll lodge feedback with our courier service regarding the lack of tracking updates. We sincerely appreciate your feedback, as it helps us identify where communication and expectations can be clearer for our customers.
I am considering suing this company…
I am considering suing this company and reporting them to a ACCC. Absolutely the worst company to deal with. No phone number, emails are not answered. Worst still on three separate orders there were goods on the invoice I did not receive and there was no refund. Outragious treatment of customers. Unfortuneately their fraudulent activity was found too late before I had placed additional orders. Emails ignored! The checkout page is very sketchy/scam like and navigation very difficult. DON'T BOTHER YOU WILL BE RIPPED OFF!
15 March 2025
Unprompted review
Reply from Budgetpetproducts
We’re very sorry to hear about your experience and would like to assure you this does not reflect the standard of service we aim to provide. Our team responds to customer emails daily, and we also have a call-back request system available during business hours (Monday to Friday), where our team returns calls the same day.
We’d like to investigate this further and ensure your concerns are addressed properly. If you could please provide your order number, we’ll look into what happened and follow up directly.
Excellent service
I have bought dog food twice from Budget Pet Products and both times the service was excellent. The dog food was delivered within 3 days. The price was also so much cheaper than any other pet store.
1 April 2025
Unprompted review
Reply from Budgetpetproducts
Thanks so much for your kind words! We're thrilled to hear you've had two great experiences with us and that your orders arrived quickly. It's great to know you're finding good value with our prices too — we love making pet care more affordable.
Woeful customer service and all someone…
Woeful customer service and all someone elses fault, not theirs. They incorrectly routed a delivery 2000km away, rather than send another one, they just told me to wait another week. Hopeless and full of incapable people.
3 April 2025
Unprompted review
Reply from Budgetpetproducts
We’re sorry to hear about your experience and understand how frustrating this must have been. While courier errors can sometimes result in misrouted deliveries, we acknowledge that waiting an additional week is far from ideal. We appreciate you taking the time to share your feedback, and we’ll continue working with our delivery partners to improve these outcomes.
Title
Title: Extremely Disappointed with Budgetpetproducts
Review: I had a terrible experience with Budgetpetproducts. Their website seems like a scam designed to rip you off. I didn't receive what I paid for, and there was no response to my calls or emails. This is the worst place I've ever shopped at. Absolute scam. Do not buy from here!
25 March 2025
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify that the item you received matches the order you placed. Please check your order confirmation email from the date you processed the order as it will show that the NexGard Spectra 3-pack was the product selected at checkout. Our team has shared this information with you directly and provided your order invoice information. We are always happy to help clarify any order concerns.
Don’t trust them
Don’t give your bank details to them or just check your statements. First you think they made some mistake taking money off your account, you ask your refund, 3 days later more money taken. It can’t be mistaken… I was a long time customer…
The bank has explained to me what could be happened. While the transaction pending the merchandise can cancel the transaction if I notice the culprit without the bank could see anything..but showing on my mobile account.
They just took their chance… some people not checking their statements.
The auto delivery never made by me.
26 February 2025
Unprompted review
Reply from Budgetpetproducts
I completely understand your frustration, and I’m really sorry you’ve had to deal with this situation. I can imagine how unsettling it must be, especially as a long-time customer.
After reviewing your account, I can confirm that an auto-delivery was set up, which led to the charges you saw. We have now cancelled the auto-delivery, refunded the order in question, and removed the item from the auto-delivery list to prevent any further charges. I want to reassure you that no additional charges have been applied on our end, aside from the original order that has been refunded.
Regarding the double charge you mentioned, it appears to be an issue with your bank, as the amount is exactly twice the value of the refunded order. I would recommend reaching out to your bank to inquire further about this, as they should be able to clarify and resolve any discrepancies.
If you have any other concerns or need further assistance, please don’t hesitate to get in touch. We’re here to help and want to ensure everything is sorted out for you.
My dog died and they would not give a refund for delayed delivery
I ordered special diet food for my dog who was very sick. It arrived so late that I requested it not to be delivered anymore because my dog had to be euthanised. Even though I requested them not to deliver the order before it was delivered, they did not seem to be able to help and could not cancel the delivery. So I received the box, obviously way too late for my dog, and even now they are unwilling to find a solution and pay for return shipping. It is not the first time they have been extremely late with delivery (over 2-3+ weeks). My advice would be to use Petbarn who offer next day delivery for free. Very disappointed about the bad customer service and their unwilingness to help clients. Please Budget Pet Products do not send us your generic apologies (as you clearly do with other customers on this website) if you are not willing to help at all. It is worth nothing.
4 February 2025
Unprompted review
Reply from Budgetpetproducts
We are deeply sorry for your loss and understand how difficult this time must be for you. We sincerely regret that the delayed delivery added to your distress.
While we always do our best to assist with returns and request couriers to return parcels to sender, there are instances where deliveries are still completed despite our efforts. We understand how frustrating this must have been and apologize for any inconvenience caused.
Once the parcel is received, you are welcome to return the item to us, and we will assist with the return information required.
Love this company ♥️🐕
Love this company, great prices, super fast postage. Thanks Budget Pet Products . My order packed and received within 3 days. You are legends. Saved me a lot of $, which is really needed these days. 🥰
18 January 2025
Unprompted review
Reply from Budgetpetproducts
We're so glad you're happy with your shopping experience! We try very hard to go the extra mile to ensure our customers get the best quality service possible! Thank you for taking the time to write this review.
Budget Pet Products Fan
Have shopped with Budget Pet products for over two decades. I have never had a problem with any items that I have ordered. I regularly buy flea and worming products as they always have the cheapest prices.
Just make sure that you read the item descriptions, as they can sometimes be close to best before date, hence the great prices! I have read negative reviews about the company where people haven’t actually bothered to read the item descriptions on medical supplies and supplements even though they are buying for their beloved pets.
I have never had an issue with packaging or delivery and like when they flat pack appropriate items into an envelope package, as these tend to arrive faster in Western Australia than boxed or bulky parcels.
26 March 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your incredible loyalty and support. It means so much to us that you've chosen Budget Pet Products as your go-to for flea and worming treatments, and we’re thrilled to consistently offer you great prices.
Thank you again for your thoughtful review, and we look forward to continuing to serve you and your pets for many years to come!
Shonky beyond belief
Can't believe the excuses they made for an overcharge of $1,000! First they said it was postage costs, then they said they one-serve cat packet was $36.00 (which was for a box of twelve which was incorrectly listed own the web site) and then they said that I ordered 36 boxes when I only ordered 4. DON'T ever use them!
11 December 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for sharing your feedback. We’d like to address your concerns and provide some clarity regarding your order.
When we were notified by you that you had an order error, and that the quantity in your auto-delivery was adjusted from 2 to 36 boxes by you in your account. As soon as we became aware of this issue, we worked with Australia Post to have the order returned to sender so that we could process a full refund for you.
We sincerely apologize for any confusion caused and for the frustration this situation has brought you. We value your feedback and are committed to ensuring a smooth and transparent shopping experience for all our customers.
Very slow shipping
Very slow shipping, with a terrible courier (even by Australian standards). Products and prices are great, but don't order here if you're in a rush.
3 November 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback. We're glad to hear you’re happy with our product range and pricing! However, we’re sorry that the shipping experience has let you down.
We understand how frustrating delays can be, especially when you need your items quickly. While we work hard to dispatch orders promptly, we acknowledge that delivery times can sometimes be impacted by our courier partners. Rest assured, we are actively working with them to improve service reliability and efficiency.
We truly appreciate your patience and understanding, and we hope to provide a better experience in the future.
Absolute WORST experience from point of purchase - a month later, STILL not resolved
Ordered a few items for total over $110. At check out, there was no option other than "authority to leave" for delivery and no clarity on who exactly the courier partner was.. Wrote very specific instructions to avoid damage or delivery being left in a potentially risky place. Apparently that wasn't enough. Delivery partner was through Aramex - obviously not great start. Despite having clear instructions, being home when the delivery happened, and asking for the courier to ring the video door bell or at least knock on the door being in a shared apartment complex driveway - they did none of this. Went down to collect less than an hour after the delivery happened(POD email notice) and found the items were thrown on the driveway, one box open with the most expensive item missing, the other box dented and item inside damaged. Immediately contacted "customer support" via Budget Pets and the person instructed me the courier didn't have to comply with instructions and it was my fault for selecting authority to leave.... Even though it wasn't an option to choose anything else? Their suggested "solution" was for me to send back the entire package, including the item that was missing to prove the item was missing and wait for them to "determine if a refund or resending the package was appropriate" - I don't even know how to try and make sense of that. The person from Budget Pet even included the POD photo that proved everything I had reported to them. Still seeking a refund for the missing item and damaged items but Budget Pet Products can't seem to even manage this, so really it's just theft and fraud! Reporting through PayPal to try and get the money back but hot damn I should've just gone through PetBarn because this is an absolute mess and not worth the fake savings advertised on their webpage. Looking over the positive reviews on TrustPilot can see that the people who've given 5 stars are literally their own employees from the Customer Support team. Just wow.
Absolutely disgraceful and a company that should be embarrassed by their actions.
11 December 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your detailed feedback. We sincerely apologize for the frustration this situation has caused and the inconvenience you've experienced.
While we do offer an option at checkout to remove the "authority to leave" (ATL), we understand this process may not have been as clear as it should have been. Your feedback highlights an opportunity for us to improve the clarity of this feature on our website.
We are disappointed to hear that the courier did not follow your delivery instructions, and we have lodged this incident with Aramex to ensure it is thoroughly reviewed. Instances like this are unacceptable, and we are committed to holding our courier partners accountable.
Regarding the missing item, we did offer a refund for the cost of the item that was not received. However, we understand you declined this offer and requested more than the item's value. While we strive to find fair resolutions for all parties, we must work within our policies to ensure consistency and fairness across all claims.
We appreciate you taking the time to share your concerns, as it helps us refine our processes and provide better service moving forward.
Don't shop here!
Don't shop here!! They don't offer refunds if your pet won't eat a food. Go straight to Pet Circle who do. Just wasted $49. Customer service don't care.
In reference to Budget Pet Products Reply, the manufacturer did subsequently refund, but only after I went direct to the manufacturer which was much less seamless than what I've experienced elsewhere.
23 December 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback. We’re sorry to hear about your experience and the frustration it caused. While we understand how disappointing it can be if a pet doesn't take to a new food, we follow the manufacturer's guidelines.
In this case, we can confirm the item was sent to the manufacturer’s claims department for assessment, and a refund has already been processed for you.
We value your input and will continue to work on improving our processes to provide the best possible service. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Do NOT buy from here
Do not buy from here! Ordered a product needed for medical reasons that cost $120. Received tracking info which shows has not left the warehouse over a week later. 2 full days spent trying to get answers from customer service with no resolution offered. Now need to try to find some other way to get this product that is needed while my cat is unwell.
17 December 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback, and we’re deeply sorry for the distress and frustration caused by this situation. We completely understand the urgency of receiving a medically necessary product and the disappointment when expectations are not met.
We can see your concerns and acknowledge the lack of clarity with the tracking and delays in communication. We can assure you parcels are posted on the date customers receive their dispatch email. Courier depots are experiencing heavy delays with parcels at the depots waiting to be delivered by the couriers.
We apologize for falling short in this instance and deeply regret the inconvenience caused to you and your unwell cat.
If you would like to provide your order number, we can ensure customer service look into the delivery of your order and check the current tracking status.
Only order if you have time to wait
Product range and prices are great. But PLEASE consider using a different courier service. I actively avoid businesses that use Aramex as my experience has been poor every single time and I didn’t realise BPP use them until after I ordered. I am currently waiting for dog food I ordered 12 days ago. There has been no tracking update from the courier since the food was dispatched and no way of knowing when it will arrive. Unfortunately this will be the last time I order from you guys as I’ve had to go and purchase food elsewhere now anyway. I would rather pay for postage and receive the product sooner.
6 December 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback, and we sincerely apologize for the delays and frustration caused by the courier service. We understand how disappointing it is to wait so long for such an essential item, especially when there’s no tracking update and you’ve had to purchase food elsewhere.
We genuinely appreciate your comments about our product range and pricing, but we also recognize that a reliable delivery service is just as important. Please know we are actively reviewing our courier options and working to improve the overall delivery experience for our customers.
We’re truly sorry that this experience has led you to avoid ordering from us in the future, but we hope you’ll give us another chance once we’ve addressed these issues. Your feedback is invaluable, and we’re committed to making the necessary changes.
If you would like to provide your order number, we can ensure customer service look into the delivery of your order.
I ordered a $154 item from Budget Pet…
I ordered a $154 item from Budget Pet Products on 29 November and have not received it. While they initially followed up and promised to keep me informed, I’ve heard nothing since. Their delivery service is dreadful, and the customer service is equally disappointing. I expected better communication and accountability for such an expensive purchase. I won’t be shopping here again and wouldn’t recommend this company to others.
29 November 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for sharing your feedback, and we deeply regret the inconvenience and frustration you’ve experienced with your order. We understand how upsetting it is when an expensive purchase is delayed, and communication falls short of expectations.
Please know we are actively working to improve our delivery processes. We truly value your feedback as it helps us identify areas for improvement, and we’re sorry we didn’t meet your expectations this time.
If you would like to provide your order number, I can ensure customer service look into the delivery of your order.
Terrible shipping
Last two orders either lost and delivered somewhere else or took weeks (no tracking update as it was lost for 2.5+ weeks) and eventually arrived in 3.5 weeks in a broken external box - never again.. in both instances Customer Service just said oh there’s a delay so just wait and kept saying to wait (even with the first instance of delivery elsewhere !!.. ) the products are good but the Aramex shipping is the worst ever. Ps. takes days to contact customer service of either seller and Aramex and then when you do contact them they reply and say they need a few days to respond?! Not worth the risk, even with PayPal payment… seller provides excuses to PayPal of continual delays when they don’t even know where the shipments are - so it’s just a matter of luck if it eventually arrives, and meantime spending days chasing it up yourself, or just wait out the PayPal claim time which could be months ..
10 December 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you’ve endured with your recent orders. We completely understand how disappointing it is to face such significant delays and challenges, especially when the courier service falls short of expectations.
We’re truly sorry for the lack of clarity and communication during this process and appreciate your honest feedback. While we’re glad you eventually received your orders, we acknowledge the experience was far from acceptable. Please know we’re actively working on improving our delivery processes and exploring better courier options to prevent such situations in the future.
Your concerns regarding delays in customer service and the resolution process have been noted, and we’re taking steps to address these internally to better support our customers. We genuinely value your feedback and regret that this experience has impacted your trust in us.
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