Budsies Reviews 

297
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the product quality and craftsmanship, often noting that their custom creations exceeded expectations and looked amazing. Many people appreciate the friendly and responsive staff who work closely with them, ensuring unique designs are brought to life with great detail. However, some customers noted that the final product did not always perfectly match their original vision, with details or features sometimes inaccurate or missing. A few also experienced lengthy order processes and shipping delays. There were also instances of dissatisfaction with service, including unexpected cancellations after payment or products not being as advertised.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the detail and accuracy in bringing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of the... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with their... See more

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness, responsiveness, and... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service itself was pretty good. I had communication with the person in charge of my plush, but there were times I had to reach out to ask what the updates were for the designing. They still respon... See more

Company replied

Rated 4 out of 5 stars

Easy to submit order. Company was great at communicating through email where our character was in the “building” process. Good quality and workmanship. Kind of pricey… for price paid, should include a... See more

Company replied

Rated 5 out of 5 stars

Team was super friendly and still gave me insight for the plushie despite not getting the sneak peek option. Packaging 5/5 Plastic branded bag sealed the plushie in great condition. Communi... See more

Company replied

Rated 5 out of 5 stars

I'm super-happy with how my Inside Out original character turned out! He's so cute and looks almost exactly like my drawing that I sent them. I especially love the embroidery for the face. I only need... See more

Company replied


Company details

  1. Toy manufacturer

Written by the company

Budsies turns art into custom stuffed animals, makes custom plush dolls of people, large stuffed animals, and plushies for brands, authors, & more. Ships Worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(297)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They did an extremely great job

They did an extremely great job. I’m overly pleased with their professionalism and with the work that they’ve done. I can’t wait to receive my second item from them.

16 October 2025
Unprompted review
Budsies logo

Reply from Budsies

Hi Ray!

Thanks for your kind words! We're glad you're happy with your first Budsies experience, and can't wait to send you your second Selfies plush! 💙

Rated 5 out of 5 stars

It was something very cool to do for my…

It was something very cool to do for my son. They keep you updated on the process. My son was so happy when he got it!

8 October 2025
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Reply from Budsies

Hi Jennifer!

Your son's Cowboy Cat character art is awesome, our designers had a great time bringing his drawing to life! We're so happy to hear it's brought your kiddo so much joy already! 💙

Rated 5 out of 5 stars

It came out great

It came out great
It was worth waiting for

1 October 2025
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Reply from Budsies

Hi AJ!

Your Crawfish character Budsie turned out amazing! The hat details are super cool! We're glad it was worth the wait for your supersized custom Budsies plush! 💙

Rated 2 out of 5 stars

Meh..

It took too long and it does not really look like the photo I sent. For the amount that was charged, I was hoping just a little more accuracy.

8 October 2025
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Reply from Budsies

Hi Gina!

We're so sorry to hear that you're unhappy with how Whiskers' Budsie turned out! We'd love to talk more with you to see how we can end your Budsies experience on a high note! If you can email us again at support@budsies.com, our team would be happy to help from there! 💙

Rated 5 out of 5 stars

I have six budsies they are all unique

I have six budsies they are all unique, I like how you get the clothes perfect, I like the new nose. Having a budsie of my daughter helps with missing her, I can hug her anytime, and Having one of my mom will keep her with me always

8 October 2025
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Reply from Budsies

Hi Tammy!

We're honored to have made so many plushies for you. It means a lot that we also got to make Selfies plushies of your daughter and mother as well. We hope their plushies continue to bring you comfort. Thanks for trusting us to make your plushies Tammy. 💙

Rated 5 out of 5 stars

Make your creation alive

Very good quality product and experience for making your creation alive. Well recommended. I'll probably order some more plushies.
There was no problem to receive the order from France.
Thank you Budsies !

8 October 2025
Budsies logo

Reply from Budsies

Hi Paul!

Thanks for your review! We're glad Lynabyte's plushie made it home to you and that you like the quality of her plush too! Her wings and details are awesome! We'd love to make more plushies for you in the future! We'll be here whenever you're ready for more Budsies. 💙

Rated 5 out of 5 stars

High quality, excellent communication, great attention to detail

The plushy is high quality and the designers truly work to follow your description and guidelines! The communication was excellent, with steady updates throughout the process, clarification if needed, and the ability to provide feedback is a great addition. Worth every penny ✨

30 September 2025
Budsies logo

Reply from Budsies

Hi Alana!

We're so happy to hear you enjoyed the Budsies process when we made your Specialty Budsie of your Grandmother's Dragon! All the colors on her plush look beautiful together! Our team always does their best to communicate throughout the production process, and we're glad you found it helpful! We appreciate your feedback! Thanks again Alana! 💙

Rated 5 out of 5 stars

Final product was really cute and…

Final product was really cute and loved. I had bought faux fur and the final product wasn't faux fur, but it was probably better that way, and I got the charge for the faux fur refunded really easily.

30 September 2025
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Reply from Budsies

Hi C.E.!

We're so happy to hear you love how dandelion cat Budsie of Estelle turned out! We're glad our team was able to help with your faux fur questions too, thanks for reaching out to our team! We appreciate your review! 💙

Rated 5 out of 5 stars

I really appreciate their attention to…

I really appreciate their attention to detail with my specialty plush, they seemed to pull off the impossible in the plush world with my design! The sneak peaks and back and forth in the chat was extremely helpful. I would highly recommend!

30 September 2025
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Reply from Budsies

Hi Mallory!

We're so glad you enjoyed your Budsies experience! Your Specialty plush of Xynthian arrived just in time for Halloween like in your description! Our designers are happy they were able to help you throughout the production process, we always want to communicate and make as great of a plush as possible! He turned out absolutely amazing, and we hope his supersized plush keeps bringing you joy! Thank you for your review Mallory! 💙

Rated 5 out of 5 stars

Amazing company

Did amazingly with the art I sent in, was done quicker than I thought, definitely ordering from here again

30 September 2025
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Reply from Budsies

Hi Nick!

Your art of Tallulah was awesome, we're glad you love how her plush turned out! We love that you made her supersized and weighted too, what great additions! We would love to make you another Budsie of one of your characters in the future! 💙

Rated 5 out of 5 stars

An Delicate Team of Dreamers

It was incredible. The team at Budsies was extremely vocal and curious of my plush to get it right. They wanted to make sure every inch of this plush was down to demand and I couldn't be happier!

I received the package a little late but that wasn't on their part, just the transport company. I have never seen or held craftsmanship as delicately great as this, they took their time to get it right and I think its worth the price for your own creations to come to life! I could tell they were just as excited to have made this, as if their job is like a hobby, I admire that a lot!

To say, my experience was very pleasant and enticing, if I ever have anymore commissions, I know to go to Budsies for those little things in life that make the world feel less chaotic.
I couldn't be happier!

30 September 2025
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Reply from Budsies

Hi Greg!

Your review brought a smile to our faces! Our team absolutely loved working on your Budsie! We're glad to hear Woozer's plushie made it home to you safely and that you're happy with how she turned out! We'd be honored to make you more Budsies plushies in the future. Thanks so much for your kind words Greg! 💙

Rated 5 out of 5 stars

I allways get everything right in my…

I allways get everything right in my orders I reccomend this service to all of my friends 🧡

1 October 2025
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Reply from Budsies

Hi Cameron!

Queen Bee's plush is fantastic just like your artwork, we're glad you're happy with how your Budsie turned out! Thanks for your review! 💙

Rated 5 out of 5 stars

Creativity brought to life!

i love how you guys brought my character Minky to life! I love your idea for this business and I hope you continue doing this for many years to come! The plushie was verry high quality and so soft.
The eyes are absolutely adorable. You guys also stuffed him perfectly! Overall this was amazing.

30 September 2025
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Reply from Budsies

Hi Elena!

Thank you so much for your kind words! Minky's character art you made was beautiful and really helped our designers when making his plush! The additional faux fur, weighted, and supersized upgrades added so many cool aspects to his plush overall, we're glad you love his Budsie! We appreciate your review, thanks again Elena! 💙

Rated 5 out of 5 stars

Incredible business

I've bought 3 plushies from this company, 2 arrived, with one on the way. Their quality and service has been so incredibly above and beyond every single time, and their customer service is incredible. You can tell they really care about the work they do.

30 September 2025
Budsies logo

Reply from Budsies

Hi!

We're so happy you've loved the plushies you've gotten so far! We always try to make the best plushies as possible with as great of an experience as possible, your review and kind words mean a lot to our team. Thanks so much! 💙

Rated 5 out of 5 stars

Its exactly what I wanted

30 September 2025
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Reply from Budsies

Hi Lainey!

We're glad your plush of Leucothea turned out exactly like you pictured! The details on her plush are so pretty! Thanks for your kind words! 💙

Rated 5 out of 5 stars

Jare's Budsie's Arrival

Team was super friendly and still gave me insight for the plushie despite not getting the sneak peek option.

Packaging 5/5
Plastic branded bag sealed the plushie in great condition.

Communication 4/5
Should've gotten the sneak peek option, but was still provided with great feedback and confirmations.

Budsie Plush 5/5
Everything I hoped for in the plush and more. Scaling was great and material felt very nice.

2 October 2025
Unprompted review
Budsies logo

Reply from Budsies

Hi Devin!

We're so happy to hear you loved your overall Budsies experience! We always try to be as helpful and transparent as possible during the plushie production process! We appreciate your feedback and hope Jare's plush continues to bring you joy! We agree, his plush looks great! 💙

Rated 2 out of 5 stars

Didn't match description

The budsie seems well made, but unfortunately it didn't match the description my daughter wrote, so instead of being happy to receive it, she's sad because it's not the animal she created. I'm not sure how no one noticed this during the design and creation of the project.

28 August 2025
Budsies logo

Reply from Budsies

Hi Susan!

We're so sorry to hear that your daughter doesn't love her new plush of Pixie! We checked with our team and they said they haven't yet received an email from you. If you could please email support@budsies.com, we'll be happy to see how we can help to make sure your daughter and you end your Budsies experience on a high note! 💙

Rated 2 out of 5 stars

We have used budsies for two other…

We have used budsies for two other commissioned projects and we have upgraded to get a preview of the design. We added that this time and didn't get it. We got our order and it was not to the same quality as the two previous and we're a bit disappointed.

26 August 2025
Budsies logo

Reply from Budsies

Hi Lisa!

I'm so sorry to hear that you didn't enjoy your Budsies experience this time around! I checked with our support team and they said they're working with you now to help fix the plushie to your liking. We're looking forward helping more through email and ending your Budsies experience on a high note! 💙

Rated 1 out of 5 stars

Don’t commission this company for your stuffed animal!

The plushy was exactly what I didn’t want, it looks creepy and I was told there was an additional cost for embroidered features which I didn’t have a problem to pay extra.. but they proceeded with their own design. The plushy looks far from the image provided. It was a cat, but it looks like a wolf/ fox -Annabelle style with long legs…when it was time to review it I was told I didn’t pay for review prior for shipping. If you are asking so much money, you should allow people to review what they are signing up for. I ended up paying almost 200$ for a creepy ugly looking stuffed animal my child refused to even look at it. I was also out of town and asked the company to ship it for my return instead they just sent it while I wasn’t home and it was sitting on my porch for several days. Worse experience ever. Don’t ask for photos and details if you are going to do your own thing..

28 August 2025
Budsies logo

Reply from Budsies

Hi Jade!

We're so sorry with you're unhappy with you kiddo's Budsie plushie! Our Sneak Peeks are an optional upgrade that lets you request rounds of changes to the plushie with our designers, and that's where the additional cost is from! We also checked with our team and they unfortunately did not hear from you about holding your order once it arrived to our headquarters. We'd love to see how we can help more and end your Budsies experience on a high note. Could you please email us at support@budsies.com? Our team will be happy to help from there! 💙

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