Buildfix Reviews 857

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process smooth and easy to understand. Many people highlight the excellent service, noting the clear communication, punctuality, and the high quality of the work performed, often exceeding expectations. Consumers frequently mention the positive user experience, emphasizing the efficiency and thoroughness of the teams, who often provide detailed updates and ensure a tidy work area. The customer service is also highly regarded, with reviewers appreciating the friendly and approachable nature of the employees who take the time to explain every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Quality

Customers had positive experiences with quality. Many reviewers were very happy with the results, noting the... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers frequently mention the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural engineer
  2. Building restoration service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

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Rated 5 out of 5 stars

Quick and easy experience

George Kyle and Luke were super helpful. Arrived on time and did a great job.

8 January 2026
Unprompted review
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Reply from Buildfix

Thanks Adem, love hearing that it was quick and hassle-free. Turning up on time and getting the job done right is what we aim for. Appreciate you taking the time to leave a review.

All the best, Irene

Rated 5 out of 5 stars

Don't make my mistake, engage Buildfix first.

I couldn't be happier with the experience of engaging Buildfix. From Joe completing the site assessment/ quote, the office team and the repair team Joe and Jamie the whole experience has been professional

I would highly recommend Buildfix for anyone with subsidence issues. Pricing was more than reasonable and compared to a competitor I had previously engaged, Buildfix delivered the results.

7 January 2026
Unprompted review
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Reply from Buildfix

Thanks Kyle, that really means a lot to us. We know how frustrating subsidence issues can be, so it’s great to hear the whole experience, from the initial assessment through to the repair, gave you confidence in the outcome. Fair pricing and delivering real results are things we take seriously, so we appreciate you pointing that out. Thanks again for the strong recommendation.

All the best, Irene

Rated 5 out of 5 stars

Professional job from start to finish

Professional job from start to finish. From Joe in sales that came and did the initial call out to Joe and Jamie who did the work on the day, communication was excellent. Scope of work was laid out beforehand. Work on the day was collaborative with each step being explained clearly. The subsidence work is a great outcome for our old property with sinking piers. Joe and Jamie were polite, considerate and left the site clean and tidy. Would recommend this service to anyone looking for a solution to subsidence issues. Thanks team.

6 January 2026
Unprompted review
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Reply from Buildfix

Thanks Nic, we really appreciate you taking the time to share such detailed feedback. It’s great to hear the process felt clear and collaborative from the first visit through to the finished work. Joe and Jamie will be pleased to know their care, communication and clean finish stood out. Thanks for choosing Buildfix and for recommending us to others.

Thanks again, Irene

Rated 5 out of 5 stars

Great job!

The Buildfix team worked over two days. Joe and Jamie on the first day raising the house, and George and Kyle on the second day installing the bars and repairing the cracks. I have to say that the job exceeded my expectations, especially the repair work. The cracks were big! All guys were lovely to deal with, on time and super tidy with the equipment and clean up afterwards. Thanks so much!

Also thanks to Joe, who came twice to measure up and quote and Lucas who confirmed where all the plumbing/services/pipes were!

17 December 2025
Unprompted review
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Reply from Buildfix

Thanks so much, Caroline. That is a really lovely review to read and we are glad the work exceeded your expectations, especially with such significant cracks involved. It is great to hear the whole team looked after you across both days, from Joe and Jamie raising the house through to George and Kyle completing the repairs and keeping everything tidy. We will also pass your thanks on to Joe for coming back to measure up and to Lucas for confirming the services beforehand. Thanks again for trusting Buildfix with your home.

Cheers, Irene

Rated 5 out of 5 stars

Great team to work with

Great team to work with. Have done resin injection and wall crack fix using HelicalBar. Buildfix team (Joe, Jack, Harrison and Luke) are professional and very easy approachable and explain everything clearly. Joe did the first site inspection and quotation and he explained what need to be done clearly, he is also very responsive. Jack and Harrison did the resin injection and they explained what will be done prior to the works on site. I asked them many questions during the process and they explained with patience and always smiling. Luke did the wall crack repair. He also very approachable and easy to talk to. He’s very detail and completed the job tidy and neat. He also help out with the gap filling near the angle bar to my window frame due to the crack before. All this is completed under 40 degree heat today. Much appreciated to whole Buildfix Team.

19 December 2025
Unprompted review
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Reply from Buildfix

Thanks Alex, we really appreciate you taking the time to share such a detailed experience. It sounds like the team took good care of you from the initial inspection right through to the finishing touches, even in that extreme heat. We will be sure to pass your kind words on to everyone involved. Thanks again for choosing Buildfix and for the great feedback.

Thanks again, Irene

Rated 5 out of 5 stars

Highly recommended

Buildfix sent Pedro, a very personable and thorough Structural Engineer to assess our subsidence issue, followed by Andy who located and inspected all the drainage around the house. The injection process was completed by Kurt and Jared. I have to say that every one of them were very knowledgeable as well as friendly and approachable, and they all made a great effort to explain in detail the entire process. The result is very impressive with a 7mm lift and doors now fitting properly. I have no hesitation in giving Buildfix and their team the highest possible recommendation

12 December 2025
Unprompted review
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Reply from Buildfix

Thanks Alex, we really appreciate you taking the time to share such a detailed experience. It sounds like the team took good care of you from the initial inspection right through to the finishing touches, even in that extreme heat. We will be sure to pass your kind words on to everyone involved. Thanks again for choosing Buildfix and for the great feedback.

All the best, Irene

Rated 5 out of 5 stars

Luke Carter was a wonderful worker

Luke Carter was a wonderful worker, so hardworking, professional and kind. Felt safe leaving my house in his care.

The rest of the team have also been great and informative about the process and work carried out.

10 December 2025
Unprompted review
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Reply from Buildfix

Thanks Raffaela, that’s a lovely thing to hear. Feeling comfortable and safe with someone working in your home is incredibly important, and Luke will be very pleased to know he made that experience a positive one. We’re also glad the wider team kept you well informed throughout the process. Thanks again for choosing Buildfix and for taking the time to leave a review.

Cheers, Irene

Rated 5 out of 5 stars

They are professional at what they do

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job.
Wall cracks and bars George and Kyle worked really good together and explained every step along the way Luke helped on final day with Kyle good also.
Plastering was done by Bartoz he did an excellent job .
Chris accessed the property and organized the rest
Thankyou all
Merry Christmas

2 December 2025
Unprompted review
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Reply from Buildfix

Thanks George, we really appreciate you taking the time to leave such a thoughtful review. It’s great to hear each part of the work, from the ground works through to the crack repairs and plastering, came together well and was clearly explained along the way. We’ll be sure to pass your thanks on to the whole team you mentioned, including Chris for coordinating everything. Wishing you all the best and hope you had a great Christmas!

Thank you, Irene

Rated 5 out of 5 stars

Joe and Jamie did our job

Joe and Jamie did our job. I usually don't do reviews, but these guys were excellent. Our job wasn’t that easy. They had a good deal of figuring out to do to get our floor level. All their explanations to me were to easy to understand and seemed logical to me. I liked that ‘No Bullshit’. Top of the Class boys.

27 November 2025
Unprompted review
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Reply from Buildfix

Thanks Kerry, that means a lot, especially knowing you don’t usually leave reviews. It was a tricky job by the sounds of it, so it’s great to hear Joe and Jamie’s straight talking explanations helped things make sense and delivered the result you were after. We really appreciate the feedback and the trust you placed in the team.

Take care, Irene

Rated 4 out of 5 stars

Fantastic experience working with the…

Fantastic experience working with the Build Fix team, Chris Brown and Irene Eliu. Professional from the initial visit through to completion, including a detailed report and warranty. I highly recommend them.

12 October 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the awesome review, Dakota, we’re stoked to hear you had such a great experience with Chris, Irene, and the rest of the team. Really glad the process felt professional from start to finish and that the report and warranty hit the mark. Appreciate the recommendation!

Take care, Irene

Rated 5 out of 5 stars

Both the teams great

Both the teams great. Today Luke and John did the wall repair- quality work, professional and courteous. Explained everything clearly. Last week the subsidence team - Jack and colleague - the same. Congratulations to the teams. Would highly recommend.

25 November 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the fantastic review, Thomas, really great to hear both teams looked after you so well. Luke, John, Jack and the crew will be wrapped to know their workmanship and clear communication made a difference. And it’s always a relief when those subsidence issues are sorted properly.

Appreciate the recommendation!

Irene

Rated 5 out of 5 stars

Luke and John did well

Luke and John did a lot of work on the house over two days. They were prompt, pleasant and efficient and explained all details.

21 November 2025
Unprompted review
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Reply from Buildfix

Thanks so much for sharing this, Jill. Really glad to hear Luke and John took good care of you, they’re both genuine blokes who take real pride in their work, so it’s lovely to hear their effort, explanations and attitude made a difference over those two big days.

If you ever need a hand with anything down the track, we’re here.

Irene

Rated 3 out of 5 stars

I am going to hold off on my review for…

I am going to hold off on my review for now, and see what happens in a few month, cracks between windows and brick wall still remain, a little less but did not closed all the way, Have spent alot of money but can see very little results, should have done more home work.

14 November 2025
Unprompted review
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Reply from Buildfix

Hi Frank, thanks so much for the 5-star rating, we really appreciate it. We understand you’ve still got a few concerns, and we’re more than happy to take another look and talk things through with you. If you’d like us to check in, just give us a call on 1300 854 115. We’re here to help make sure you feel confident about everything.

Thank you, Judy

Rated 5 out of 5 stars

We had a 1,8mtr high brick and rendered…

We had a 1,8mtr high brick and rendered fence approx 20mtrs in length with an acute lean which really needed to be knocked down and replaced, which would have cost in the vicinity of $30k we then thought we would try Buildfix to see if they could straighten and secure the fence. Ryan came out and did the job which I honestly thought impossible,but to my dismay Ryan performed a miracle and shifted the leaning fence back in position and secured it perfectly and we have a 20year warranty as well for the full cost of $6600 incl gst. I can honestly recommend Buildfix to anyone. Many thanks Peter Hickey Broadbeach wtrs

10 October 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the fantastic review, Peter. What a result, that fence was a tough one, and Ryan will be chuffed to hear his work made such a difference. Saving you from a full rebuild and getting everything straight and secure again is exactly why we do what we do.

Really appreciate the recommendation and the trust you placed in us.

Take care,

Irene

Rated 5 out of 5 stars

BuildFix are fantastic

All the staff at BuildFix have been A+ professionals, from initial quote to Jamie and Luke who did a great job on fixing my house subsidence today. Not only did they fix the problem, they also arrived on time, communicated really well, were a joy to deal with, and left the place clean! 10 out of 10 .

7 November 2025
Unprompted review
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Reply from Buildfix

Thanks for the lovely review, Bob. Great to hear everything went smoothly and that Jamie and Luke made the day easy for you, they’re top blokes and take a lot of pride in their work. Really glad the subsidence fix and the clean-up hit the mark for you.

Appreciate you choosing Buildfix.

Irene

Rated 5 out of 5 stars

Jack & Harrison, Luke & John did a great job…

Jack & Harrison did a great job rectifying our subsidence. They were on time, communicated well, walked us through the job, taking time to explain each step. And they really cared about getting the best possible outcome. The foundation of our house came nicely back to the designated level and our wall crack closed nicely.

A day later, Luke & John came and set Helibars to distribute the structural load and then patched the the job up colour matching the brick. Again, on time, good communication, walk through the job and debrief.

End result, you wouldn't be able to tell that the house was subsided and had a cracked wall. And that 20 years warranty means peace of mind. Thank You!

21 October 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the detailed review, Paul, really great to hear how well both teams looked after you. Jack, Harrison, Luke and John will be chuffed to know their care, communication and workmanship made the whole process easy to follow and delivered the result you were hoping for. Hearing that everything’s back to level and looking seamless is exactly what we aim for.

Appreciate you putting your trust in us, and glad the 20-year warranty gives you that peace of mind.

All the best, Irene

Rated 5 out of 5 stars

Buildfix foundation repairs

From start to finish buildfix was very easy to communicate with. Booking the initial appointment with Irene and then Chris the engineer was very informative about the process and easy to get in touch with after our appointment as I had a couple more questions to ask him. Then after booking the job in everything went to the time schedule. Jamie and Joe did an excellent job, Jamie explained everything that they intend on doing before they started and kept me informed through the hole job. Very easy to communicate with and they explained things very well. Well done guys.
Thank you.
WOULD DEFINITELY RECOMMEND BUILDFIX to everyone.

31 October 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the lovely review, David. It was a pleasure helping you get everything organised, and I’m really glad to hear Chris, Jamie and Joe made the whole process clear and stress-free for you. The boys take a lot of pride in their work, so they’ll be thrilled to hear your feedback.

Really appreciate the recommendation and if you ever need anything else, you know where to find us.

Irene.

Rated 5 out of 5 stars

Quality work

Quality work on time. Well organised and friendly staff to deal with.

24 October 2025
Unprompted review
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Reply from Buildfix

Thanks for the great feedback Mathew. Stoked to hear everything ran on time and the crew were easy to deal with. We pride ourselves on doing things properly without the drama, so it’s great to know that came through. Really appreciate you choosing Buildfix.

Take care,
Irene

Rated 5 out of 5 stars

They fixed my 15 metres brick fence

Buildfix team is great. Fast response and good communication l. Ryan is the fence man. He has done a good job or will cost 10s thousands to rebuild the fence. Ryan is very professional and friendly. Highly recommended.

23 October 2025
Unprompted review
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Reply from Buildfix

Cheers for the awesome review. Glad we could get that 15 metre fence sorted without the big rebuild bill. Ryan’s a gun at what he does and we’ll make sure he sees your shoutout. Appreciate the recommendation and the kind words about the team.

All the best, Irene

Rated 5 out of 5 stars

Highly recommend buildfix

Highly recommend buildfix. Great communication, and answered every question we had comprehensively. Friendly bunch of people, and an insulated job fixing the subsidence and crack in our wall.

22 October 2025
Unprompted review
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Reply from Buildfix

Thanks heaps for the kind words Mike. Subsidence and cracking can be a real worry, so we’re glad we could help get things sorted properly. Great to hear the team’s communication and care made a difference. Appreciate the recommendation and the trust you placed in Buildfix.

Thanks again,
Irene

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