Buildium Reviews 

Benson was very professional, polite, and easy to speak with. The ePay approval process takes way too long, though.

Buildium support is quick to response on queries.

Geraldine was very patient and willing to do the research and guide me through the solution of my problem.

joseph was super helpful, prompt and accurate with his information. i really appreciated his support!

Joseph was very helpful and patient! He answered all my questions and took the time to show me how to navigate the system.

Excellent customer service. Will stay on the phone with you till the issue or situation is resolved. Always friendly and helpful

I signed up for Buildium primarily because of its ePay feature, which is essential for managing my rental properties. Unfortunately, my ePay application was delayed for an extended period and was ultimately declined.

The most frustrating part was the lack of communication. I reached out to support multiple times, but responses took so long that I continued paying for a second month while waiting for an update. Had I been informed promptly that my application had been declined, I would have canceled my subscription immediately.

I requested a refund for the second month since the delay in communication was outside of my control, but my request was denied based on their policy. I even offered to pay for the first month and only asked for a refund of the second month, which I believe was a reasonable compromise.

Without ePay, Buildium did not meet my business needs, so I ended up paying for a service I couldn’t use as intended. The platform itself may work for some users, but my experience with customer support, communication, and billing was extremely disappointing.

I hope Buildium improves its communication and treats customers more fairly in situations like this.

I was considering using Buildium as the platform for my VA business business, because I use it at the company I work for currently. The recent update has made logging into this platform horrible. Its confusing to log in and their credit screenings freeze. Other than that it was a good platform. But I won't be getting it for .y business.

Buildium support has definitely declined over the years. A Special Assessment required that I request an increase to the ePay/ACH monthly limit. I completed the request and they said it would be processed in 3-5 business days. It’s been over 5 days and I’ve heard nothing. I called and was on hold for 40 minutes. The support person said they could do nothing to check the status nor expedite the process. Yet they gladly take my money every month. Very disappointing.

Absolutely hate this. From time to time I'll have my card locked because there has been fraudulent charges on my card. There has been several times that it was locked in the payment didn't go through. And it doesn't even give you an option to pay it. So you're left with a negative mark on your credit. I'll try to reach out and no reply. This Buildium is a BS scam it in my eyes. I REGRET EVEN SIGNING UP. Trying to make right steps in my life and make my credit better all while you guys knocking me down. Absolutely hate you guys and don't deserve to have a platform to advertise. For those who read this if you see this don't do it they will screw you over!

Cannot log in, no customer support unless you can log in to contact them really!!!!!!!! Fix this aspect or get more reviews like this

Product sucks but I can’t transfer my information out! DON’T use them!

I have recently took over a property management company with 200+ doors. I need a program/software that would help me use only one program for time management as well as my sanity. Buildium seemed to check all the boxes, the sales guys I had was great and hyped things up pretty well. I have the Premium plan after all of our converstations (3, I believe). Now I have done several POS systems in my past and run many businesses that I reconfigured onto digital platforms, so I'm no fool to the work that it takes. Upon onboarding, which was claimed to be simple was a small nightmare of data entry that was time consuming and stressful. Once getting that data in, I still had so many units that I had to revise and update and add additonal information, which was frustrating and again time consuming (did I mention I chose this to try to save on time?) My training person was knowledgeable, but spent most of our time (4 visits) on accounting which I clearly stated I wasn't going to be using at this time as I have an accountant. So by the end of it, I still am just trying to navigate this system on my own, which is fairly user friendly thank goodness. My reason for 2 stars is the e-pay setup. This is something that was never mentioned or didn't touch base on at all. In buying the premium I was informed that ACH charges would be free, which was important for me to have an option without additonal fees. I later learned that's only for a year until that gets charged also. That's only the beginning. The process to get your owners setup up for epay is AWFUL, literally they might ask for your first born next, I hope I'm not speaking too soon. I had to provide bank letters, Bylaws, Selfies with a drivers license from the owners (yep, you read that right), recent bank statements... the list goes on. My owners were starting to get irritated and questioning why all this private information need to be given to this new company. It's not over yet too... did I mention I was trying to save time, and I'm wrapped up in running around trying to get all this information to be approved for the most important part of the business- RENT PAYMENTS. If you are considering Builidium I would really think about this aspect- if I wasn't already 5 owners in deep, which is more then half for me, I would cancel this program in a heartbeat regardless of how much it may help me in the future. Wildly disappointed.

BUYER BEWARE...... I have been using Buildium for over two years now and I would not recommend them to anyone. I think they are dishonest and It's like dealing with a dishonest used car salesman. My two main complaints are (1) I feel like they used the illegal BAIT AND SWITCH tactic to get me to go with them. (2) The tech support is absolutely horrible. When they were trying to sell me on their service they said if you go with us we will give you 3 years of inspections for free, then 2 years after I signed up they start charging my card for the service that was supposed to be provided free for 3 years. Let me also mention that I do not use there home inspection software and never have. I emailed them with my complaint and ask that they stop charging me for use of the home inspections app and refund my card for the last two months and as usual I am dealing with someone from another country that is not comprehending my complaint at all. His response is that they are not offering the 3 years free anymore and that the company does not give refunds. This is not a good business practice at all. They can't just sign me up for it and charge my card when I am supposed to get it free for 3 years and I have never even used it. The guy said in his email back to me we don't give refunds. STAY AWAY FROM THIS COMPANY. I will be leaving as soon as I can do some additional research and find another company that actually honors the deal they offer has tech support that can actually comprehend English. When you call tech support you have to wait for an long long time and when you finally are lucky enough to get someone to answer they have a thick indian accent and you have to explain your problem to them several times because they are not comprehending what I am saying. Then they ask you hold so they can look up the problem or explain the problem to someone else who actually knows the software well enough to offer up a solution. It seems like most of the tech support is new and have to put you on hold to ask someone else for help. STAY AWAY FROM THIS COMPANY I don't want anyone else to have to deal with this terrible customer support.

Customer service is limited. Have been trying to reach support to resolve some situations/questions, but after sitting on HOLD for at least an hour on various days, I have to hang up to get to other business requiring the use of the phone. This has been an issue for quite some time.
Also, I do not find the program very user friendly. It is more like playing a game of Mario Bros. to find all the hidden sub-areas.
I would not recommend this program.

The software is user friendly enough. My issue is that you have to either pay a very high montly fee or wait sometimes an hour or more for support. I only need to contact them a couple times aeach year so this might not work for me. I may have chosen Appfolio if I knew this would be an issue. I just don't have the time in the day to wait on hold this long.

The only reason it gets a two is because the salesman was helpful explaining what is possible. The positive stops there. if you have 40 hours and the ability to learn how to run a program via videos this is for you. however if you actually want a human to talk to...well then its gonna take at leasts 14 days before your onboarding person can help...and they arent much help. Oh...and the most important part being able to have people pay you. That too after almost 60 days i could not take money. the "risk and compliance" people had decided that my bank statement copies were not enough proof to be able to deposit money. they wanted multiple other documents before they could allow deposits into a business account with my name on it. Didnt have any trouble running my credit card each month for payment though. I have set up other business with online payment that took less then 24 hours like square and service core. The idea and ability of this program is amazing. if you dont have one person to concentrate all their time for at least a few weeks figuring this out just walk away. absolute horrible experience. and they dont even care when you leave. i voiced my concerns and got a here is how you can cancel your subscription email from the lady that never had time to do the onboarding.

I had an issue with the glitch at software and I called to the Buildium support. I love that is real human to talk with, very polite and so helpful. The person took me through the steps and we fixed the problem! Amazing experience - thanks!

I have been using Buildium for the past few months, and unfortunately, my experience has been very disappointing.

The onboarding and training provided at sign-up were not thorough or helpful enough to confidently navigate the system. While customer support is technically available, it has been extremely difficult to access. Wait times are consistently very long, and when opting for a callback instead of remaining on hold, the return calls have not come through.

I have been trying to get a single question answered for weeks without success. As a busy business owner, I simply do not have the capacity to sit on hold for extended periods, and the lack of reliable support has made it nearly impossible to get timely assistance.

On multiple occasions during training sessions, I requested that a manager reach out to discuss my concerns directly. Unfortunately, I have now experienced this twice without receiving any follow up. This raises serious concerns about either a lack of support infrastructure or a lack of priority given to client experience.

Additionally, during the initial sales process, several features and capabilities were presented that we have not been able to utilize in practice. This disconnect between expectations and actual functionality has been frustrating.

As property managers, efficiency is critical. We rely on systems that allow us to respond quickly and effectively to our clients’ needs. Instead, this platform has made daily operations more difficult, primarily due to the inability to get timely answers and support when needed.

Overall, I am very disappointed in this experience and would not recommend this company to others.

Buildium has created serious financial harm to both our business and our tenants. Tenant payments are being collected by Buildium and not deposited into our accounts. Invalid late fees are being applied to tenants who paid on time. Invalid credits are being issued incorrectly, costing us thousands in revenue we cannot recover.
Customer service is effectively nonexistent unless you pay for a premium tier — which functions as a paywall to reach a human being who still cannot resolve anything. We have made repeated contact attempts with no resolution and no accountability.
This is not a software glitch. This is a pattern of financial mismanagement with no remediation path. If you are a property manager or landlord who depends on accurate payment processing and tenant billing, Buildium is a liability, not a tool.
We are actively pursuing resolution through formal channels. Other operators should document every discrepancy and do the same.