Burberry Service Reviews 401

So some trainer less than 3 months old have leaked the under colour onto the front white part. Absolutely a design fault and Burberry do nothing! Say go back to where I purchased them. No Burberry trainer should not bleed colour in the rain that’s your product design teams fault and you should help your customers. Horrified given what you pay for Burberry items.

I bought Bruberry for women perfume at TKamxx and if I could I would return it, the smell doesn't last an hour. The worst I've ever had. There is nothing like Burberry Weekend and the old glass, because now they have changed the glass and also the fragrance

Bought Barberry named perfume from Burberry so any issue you have one would expect to contact Barberry. I did that and they washed there hands off and said that Cote manufactures the perfume for us so contact them. They will sort out any concerns.
What an answer !! They did not provide any contact details of cote to help me contact them. They expected me to find details of there sub manufacturers. Terrible customer support from Barberry. Luck that my purchase was small amount. I subsequently read many reports where people have lost lot of money. Not to mention stress.

And today the cherry on top of the cake of this atrocious experience of buying online from Burberry:
I finally received my items (Finally! their express shipping method is one of the slowest ever experienced) and decided to send them back as they don't fit as expected.
I tried to process the return online, as I always do - and in the meantime called the UPS collection. The person who delivered the parcel was still in the area and came back straight away to collect my return but I had to send him away because the Burberry website was not working and was not able to finalise the return and print a label.
I would have expected a return label already in the parcel (that's what I am used to from numerous brands I shop from online) but I guess their procedure is different, or simply someone forgot to put a return label inside my parcel? In both cases, this is ridiculous and not up to standards I would expect from such a brand.
I called immediately the customer care which was totally useless and they told me I could only receive a label tomorrow as this is the procedure if a label has to be created manually.
Tomorrow a collection for me is not possible because I will be away the whole day and the day after we are going to leave for holidays.
I am astonished by the level of unprofessionalism received every step of the way during this order: the most disappointing experience ever had, which I will make sure to not repeat not buyng anything from them ever again.

I very much hope that this was my first and last complaint with the brand, because this hassle, the time and the outcome of a "concession" are absolutely unacceptable. Unfortunately, this brand does not understand customer orientation at all! Disappointing and frightening how little organization and coordination is behind my case

I have a trench, but one epaulette was missing. I contacted the customer service. The woman was very friendly and helpful. In less than ten minutes I had the order ready for the replacement pieces. Would really recommend!

Terrible customer services, I bought two pair of shoes at the outlet store and found that there are some problems, I contact the email they provided on the website, they replied they will follow up and communicate with that outlet store within 3to 5 business days, but now more than a week, I didn't receive any call and email to follow-up, and I send email and also replied to those old email, no more reply.
They ducking ignore me, Terrible shxt Burberry

One more ridiculous thing. I went to flagship store on regent street to get a runway trench coat I like, I liked it and got it. However, only one week, when I bend a knee and a crack appears next to the button, a straight line. I went to the shop to change a new one. They say will order new one in stock for me . When i went to get new coat, I was too focused on the stitching and color style , as length quite similar with boots didn’t notice. Two days later when I open put on I feel a bit longer, so I messged the staff they say it only comes with one length, so I send the pictures of me in old and new coats. And tell them the first time their staff told me it come with both short and long. Then they reply me say by investigation, it should be two short and one long , my short was special activity version and don’t have my size in stock anymore, this is quite similar. I was considering but asking them to confirm what if anything go wrong again if the same 2 year warranty like other shops? They say no only 6 month after that they need send to assessment center to see its defect or not . So you are trying to tell me this is so called luxury shop where staff even don’t know the difference between the lengths. Ridiculous, never shop with them again. Enough.

I bought a bag from them in Nov 2022, by Nov 2023 it started showing signs of aging.
I had used this bag few times a week.
When I reached out to them , they simply denied liability and simply blamed normal wear and tear.
Appalling !

DO NOT BUY FROM BURBERRY. ZERO STARS if I could. I purchase an earring from Burberry with taxes for over $400 dollars, used it 3 times and the back broke off in my ear. Burberry of course refuse to fix it and wants me to pay $85 to fix there defective product plus shipping and handling to get it repaired. This is the worst luxury brand that exits out there that I had encountered with. Please save your money and do not shop with them.

I will NEVER SHOP BURBERRY AGAIN. Worst return policies I’ve ever encountered. I wanted to exchange my Christmas gift (clutch, sneakers and card holder) (purchased 12/9/23)… don’t love the line they currently have. So when I went in to possibly exchange for something I do like, the gal told me she helped my husband out with my purchase. Said I can exchange it for something of equal or higher value only. I walked around and didn’t see anything I liked. So I asked for a credit so I may return at a later date to get something I’ll use. She told me I can’t get a credit, and got the manager for me. He also told me it’s their in-store policy that I only have 15 days to return or get a credit. If I purchased o line, I’d have until January 17, but because he got it in-store, I only had 15 days (which would be before Christmas and I hadn’t even received it yet!) He told me under no circumstances I could get a credit.
So, I exchanged the shoes I will never wear and kept the clutch and card holder I’ll also never use. Really hate that I feel this way now as I’ve been buying Burberry for years. Not anymore.

Do yourself a favor… DO NOT SHOP BURBERRY unless you’re absolutely sure you’re going to love and keep the items.

Placed an online order , their so called courier UPS failed to delivered the item. Raised the complains few time their worthless customer service and they have one agent named Gabriel is useless , still haven’t got my order neither the refund.
Never ever buy from Burberry , they are grim company to shop for.

They customer service over the phone and by email are grim with zero manners , avoid them at all costs

I have placed an order over a month ago which is never arrived I did omplain about to back and forth but their useless employer names Gabriel has zero customer skills advised me that they can't help anymore that you have to ask for your bank for the refund regarding your missing order.
I have never received such kind of pity and grim customer service.
Burberry you should be ashamed of your awful customer service and I need my money back regarding my Order #20690543.

Today I also spoken to a lady over the phone she was also useless like rest of the typical customer service agents.

Never ever buy from Burberry, day light robbers , robbing innocent UK customers, grim shopping experience.
0/10

I wish i looked into all these bad ratings before making a purchase. I bought a pair of gloves. I loved the style of it. but oh my i regret getting it. I bought it spring time so obviously didn’t get to wear them until late autumn. after like only 5 wears the leather broke. They refused to do anything about it even though it should have a 2 year warranty. When my louboutin shoes broke ( and they were worn a lot) even thought it was the end of 2 years warranty the louboutin store still exchanged my pair of shoes with no problem.

I was dealing with Michelle today. I’m giving one star only because there is no lower rating. As stated by others, absolutely appalling customer service. No accountability for faulty products and no willingness whatsoever to provide any service of value to the customer. Met with refusal to provide repair service as well as any compensation.

They are changed the designers and the new collection is very ugly I'm really upset about it 👎👎👎👎👎👎👎

Absolutely shocking! Not sure how this business is still operating.
Don’t purchase anything from Burberry if you don’t want to lose your mind dealing with them.
I have purchased a pair of sneakers (not cheap!), which has fallen apart in less than a year. Requested exchange! After twenty odd emails with photos etc and numerous phone calls, they decided to give me a refund instead of sending me a new pair. While I was on the phone I was asked to make the payment for a new pair. I was happy to do that. Not sure what they did from their end but I found out that I was charged an additional amount which no one can explain what it was for and no one is taking any responsibility for it.
I have received the new pair today, which was not even brand new. Damaged box, creased paper inside the box, dirty laces and the shoe itself has a mark on it also.
I am absolutely disgusted with the whole thing. Will never buy from them again.

I bought a £650 pair of Burberry boots that were reduced to £350 in Harvey Nichols. The leather upper is coated with a coloured plastic laquer - a very thin layer of plastic. After just 6 or 7 outings the plastic layer started to flake off and peel away from the leather or suede underneath. I couldn't believe it. I thought if I looked after them I'd have them for decades. Now the plastic coating is flaking off all around the boots uppers. They just look like trash. The sole is almost perfect. What happens is that the plastic coating flakes off at stress points around the boot.

I contacted customer services and that was a waste of time. They seem to think they can be repaired but I have taken advice from a leather specialist and there is nothing that can be done. This is really quite bad. Effectively, this is faux leather or leatherette. That's appalling for the price and the supposed high status of the brand.

1 star because I can’t give a zero . Recieved a scarf as a gift in April off my family . As it has been warmer months I have worn this scarf about 6 times . Put it on last week and noticed a tiny hole . Absolutely gutted . Such poor quality . Expected it to last for years with a bit of care and looking after .Customer care said they will not repair item . Disgusting

Sadly like most reviews on here i have to rate Burberry products and customer service as very poor. One star is too many!!
Bought a very expensive scarf in March 2023 as a one off luxury present.I have noticed a couple of holes appear in the fabric.- quality obviously not very good

Contacted customer services who sent a response saying basically it fair wear and tear and fobbed me off.Even suggested taking it to a taylor to get repaired
The scarf has been worn about 10 times maximum which makes a mockery of their response
My advice to anyone considering purchasing any items from Burberry is to avoid at all costs and choose someone else. Their products are over priced and poor in quality. Customer service is non existent- i am putting it down to a lesson learnt on my part but hopefully can help others with this review

Steve D