Busbridge Furniture Reviews 

We had a fantastic experience with this company from start to finish. We bought the whole bedroom from them including bed and carpet and their service and attention to us as customers was impeccable. Nothing was too much trouble and the quality of the furniture itself is great. The installer was very friendly, obliging, communicative and knew about every aspect of the process - including when the bed was going to be delivered and the carpet laid. He worked on his own and took only 4 days, the carpet took half a day and the bed took about half an hour! It was great to work with a company where everyone knew what was going on. Very pleased with Gordon Busbridge and would highly recommend.

We bought a Hypnos bed and mattress Nov19 and took delivery Feb20 within weeks we had a ridge in the middle and a sunken mattress either side making the middle of the bed unusable. Twice we were told we had not turned the mattress enough so our fault , they sent out a Hypnos inspector who said it is within normal guidelines. We had to contact the store for a copy of the report and as far as customer service goes that is their duty done ! We e-mailed on 16/7/21 and are still waiting for a reply. Our only option now is to buy another mattress at our own expense. Thought independent stores were better than multiples how wrong we were , extremely disappointed !

IT GOT WORSE. If you are thinking of using this company to buy any sort of furniture or a bathroom, kitchen etc please think twice for your own sake. Fortunately the bank has refunded me my money or £1497 of it for a Stressless chair. I bought this chair on November 24, 2019. During lockdown. When I went to the showroom it smelt damp. The stressless chair doesn’t work also I have spoken with Stressless in London and they have told me that the and model of my chair was discontinued in 2014/2015. I rest my case. I will now order the stressless chair from a reputable company. I’ve taken the trouble to write this review because I don’t want other people to have to put up with what I’ve had to. Take heed of this notice: not a good company to deal with at all or in any way, don’t part with any money.

I bought a reclining chair from this firm in October 2020. It was the only one they had of the colour I needed. I paid £1045 for it. It was delivered a week later. After sitting in it for a short while, my leg went numb. I tried a short while later and again had problems. I went to the shop first thing the following morning. I now learn, amazingly, that they would change it. The only one I could choose cost £332 less. I was told that this difference would cover admin and delivery!! I wrote to them in November 2020 requesting a fair refund. They left a message on my answer phone telling me to ring them so they could explain ‘how these things work’. I didn’t and of course, I’ve heard nothing since.
I am left with a chair that is unsuitable, as there was little choice, that cost me £1045 when it was being sold for £713. I am appalled that people will go into this shop and think they will be treated fairly. In my opinion, Gordon Busbridge is NOT a fair retailer. Customer satisfaction seems unimportant to them.
One other point. Whereas you can click onto other fields on their website, you cannot open their Terms and Conditions or Delivery information. Isn’t that odd?
It saddens me that I have to leave this review as I want to support small businesses. However, anyone reading this would get infinitely better service from Argos or John Lewis than from this firm.

Don't bother to order from this company with stores in Eastbourne and Hastings. A piece of furniture ordered and paid for pre-lockdown, (and understandably delayed), finally arrived in July but it was the wrong model. A re-order for the correct item was supposed to take 3/4 weeks for delivery. After many weeks with no information or misleading comments it is now in the showroom 8 weeks later. Unfortunately there is no urgency to deliver and we are still waiting. From re-order to delivery will be 10 weeks, or maybe longer. Complete lack of customer service.