I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending... See more
Company replied
Let's face it, no one likes having to pay a bill, however, Saverio, the gentleman who assisted me, couldn't have been more helpful. He contacted me when he said he would and set everything up without... See more
Company replied
Company details
- #9 of 17 best companies in Water utility company
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service.
Great friendly, professional call handler. Sorted my issue very quickly with ease.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words David, Andrew will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
plain and simple
my enquiry was dealt with professionally and resolved in a prompt manner, Paul was very helpful and struck up a rapport from the beginning which made the full experience simple and easy,
6 August 2026
Reply from Business Stream
Thank you so much for your kind words John, Paul will be delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Polite and efficient customer service
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Joanne, we're delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Keely, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
complicated issues resolved
I had a complicate set of issues to resolve and Lee the Business Contact Adviser - Business Stream patiently went through them one-by-one and resolved them in a friendly and professional manner.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Andrew, Lee will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
very good customer service from Jordan
very good customer service from Jordan. helpful and concise.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Susan, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Jackie, Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The gentleman to whom I spoke was very…
The gentleman to whom I spoke was very helpful and sincere.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I quickly spoke to Dorsey who efficiently dealt with my request.
I quickly spoke to Dorsey
4 August 2026
Reply from Business Stream
Thank you so much for your kind words, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Query was sorted in efficient manner.
6 August 2026
Reply from Business Stream
Thank you so much for your kind words Yvonne, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Very helpful
5 August 2026
Reply from Business Stream
Thank you so much for your kind words Angela, Riya will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Hardik, Gary will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Customer service is very friendly and…
Customer service is very friendly and always try to help.
4 August 2026
Reply from Business Stream
Thank you so much for your kind words Faye, Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Very efficient and helpful to deal with…
Very efficient and helpful to deal with my enquiry.
4 August 2026
Reply from Business Stream
Thank you so much for your kind words William, Anton will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Efficiently helped me out with my…
Efficiently helped me out with my issue, got my account set up
4 August 2026
Reply from Business Stream
Thank you so much for your kind words Rupert, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Lee was very friendly and helpful and…
Lee was very friendly and helpful and we got Direct debit details changed in no time.
4 August 2026
Reply from Business Stream
Thank you so much for your kind words Annette, Lee will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Colin, Maria will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
After setting up a portal and getting…
After setting up a portal and getting no reply from 2 emails I phoned . The phone was answered quickly by a very helpfull lady who solved all my problems in seconds. Thank You.
4 August 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Natasha who i am sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
Every question was answered very cleary…
Every question was answered very cleary by someone who knew their job
28 July 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon who i am sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
The agent was polite and helpful
The agent was polite and helpful. She had resolved our query by the end of the call.
3 August 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Maria who i am sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
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