Business Debtline Reviews 

Completely hopeless. Waisted 5 minutes of my precious time and banged the phone in my ears. I don't advise anyone to ask this company for debt advice. They give useless info then dismiss you. I have stroke and mounting debt problems. BDL won't do Jack.

Appalling service, they are supposed to be a charity and I called for a little bit of advice to see what my best option would be either IVA or bankruptcy.

I spoke to a gentleman called Mark and so many times I could not hear him and I really struggled. Despite him calling me back and the line was still horrific.

I felt badgered to give him information about a few other creditors despite me explaining I didn't have the information as I needed to call the creditors and find out balances etc.

I will not be using your services again and certainly won't reccomend. Now I remember why we are still in debt, because last time we spoke to them they was the same many years ago.

Sorry but this is the truth

Wow! The best service I've ever used, and it was free!
Called Biz Debtline for help with a major council tax issue, and ended up coming away with some of the best help, advice, and guidance we've ever received.
Our advisor, Paul, was truly amazing, and a sincere gentleman with an obvious passion for his role. He spent a lot of time navigating us through a very complex set of financial worries. He's a true asset to Business Debtline, and has helped lift a lot of pressure from our weary shoulders. Thank you so much. Craig & Marie.

The service is well worth the long wait, best to ring first thing in the day to beat the queue.
The lady who helped me - Debbie - took me through a thorough analysis of my personal and business financial circumstances. She then discussed the options in a very open and knowledgeable way.

After a catastrophic business failure I was directed here. The call took time to set up, but the sheer relief I felt at the end was life changing. The advisor showed great empathy and explained everything with patience. Without them I may well have had a breakdown.

Waited on the phone for 1 hour and 26 minutes and then got cut off!! Rubbish service.

I unfortunately had debt issues in the last few years, but as bad as the situation was, the advisors guided me through a process which otherwise would be impossible to do alone. Yes the waiting time does get long sometimes, but I don’t mind waiting for free advice, that is helping me get out of a sticky situation. The advisors are really helpful and want to know your situation in detail, so obviously it takes some time to deal with each customer.
All in all, these bad reviews do not reflect the service, as it’s brilliant and really helpful.

Total waste of your time, two hours and forty five minutes waiting on the phone only for to get cut off. Young trainees answer the phone then you have to repeat the whole story again, they actually take interest in how big your problem is, then they pass you onto an adviser waiting Que, be prepared for very very long waits and when they answer they dont have a clue how to solve your problem. Shocking service and you will be ten times more stressed after getting off the phone to them. Look at the other reviews terrible company useless and should be removed from google. Hope you lot read this business advisers your totally useless

Dont have any staff to actually help! Takes over an hour to get through to their helpline. They dont reply to their emails - regardless if you are replying to one of theirs or contacting them from the their website. Move deadlines as they please causing additional stress.Their web chat is just a simple advice service, may as well not exisit as you can find all that infomration online. If you are self employed you are forced to use this charity as step change wont help - but none of the companies I have contacted are aware of this fact or of Business Debtline! they need to do more to support people by communicating their situation with companies, or join forces with stepchange to get people help quicker. 12 weeks is a LONG wait to hear back regarding a financial situation, and companies just dont accept that this is the case. Wish I had gone unemployed and used Step Change from the start...

Getting hold of them or getting a decent reply is like trying to pull a needle from a haystack!

I got a reply from their email service today in response to my email to them. It said not to reply to it and then repeated my email back to me!

Phone calls take 40 mins plus to get picked up and their chat service although quicker offers minimal information as "we dont have access to the same information as the phone advisors".

Disjointed at best! And I believe this is goverment funded? I could be wrong...really disappointed that they make an already stressful situation even worse...