BusinessMobiles.com Reviews 

818
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team at Business mobiles have been the most helpful & reactive mobile phone contract supplier that i have ever used. I have been in Telecoms 20+ years & used a Miriad of suppliers & networks. BM... See more

Rated 5 out of 5 stars

Always a 5 star service from Shelley Iqbal. She always keeps me straight with what I need to do with keeping my phones updated and working. Phones are just so much of a lifeline both in business and p... See more

Rated 5 out of 5 stars

I have been using Business Mobiles for over ten years and would never move for as long as Johnny Jalaf is our sales rep. He manages to maintain a professional approach to his work whilst also bei... See more

Rated 5 out of 5 stars

It came round to renewal time and i was contacted by Akta from business mobiles. She was polite, friendly and very helpful. She made it extremely easy to build a bespoke quotation for my requirements.... See more

Company details

  1. Telecommunications equipment supplier
  2. Mobile Phone Shop

Written by the company

BusinessMobiles.com provide mobile phones for businesses. Established in 1999, BusinessMobiles.com is proud to be the UK’s largest independent business mobile specialist. Our UK-based clients range from sole traders to multinational corporations. Covering EE, T-Mobile, Orange, O2 and Vodafone, we source the best deals for our customers while providing an industry leading service for the entire length of their contract. Our clients love us because not only do we save them money, we also liaise with the network directly on their behalf, saving them time and hassle. Our product portfolio includes mobile phones, mobile broadband, landline solutions, hosted servers and mobile accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(818)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, good price

Have been with business mobiles for a few years. Found prices and service excellent, it really worked well for me.
Rishi Patel helped me to find a suitable contract and was always extremely helpful and knowledgeable with any question or problem I had.
I like fact that there is a single point of contact that you can rely on.

20 June 2019
Unprompted review
Rated 1 out of 5 stars

Would NOT recommend

Extremely disappointed to have wasted the past fortnight with inquiring about a mobile contract with Business Mobiles.com. Communication has been very poor from the initial inquiry. It was only because I chased things up after several days of expecting an update on phone dispatch/delivery details that I learnt that the sales consultant that I had been liaising with was not available and would not be for the foreseeable.

I was asked to progress and liaise with a K.Butt iand not found him to be very helpful. I keep getting told my business is dormant when it clearly isn't and sent screen shots from the companies House website to evidence that my business is Active and last years accounts were filed on 13th March 2019. The previous year were filed as Dormant accounts which was the 7th March 2019. I have not found Kay's approach to my frustration with this issue particular helpful but rather short, dismissive and simply rude.

I request to have all text messages from Business Mobiles about deals and offers sent to to my mobile removed from your database with immediate effect.

Would not recommend at all. Looks like great deals and offers they have but the reality is that you will have to accept the sub-standard service before you manage to get yourself the deal.

18 June 2019
Unprompted review
BusinessMobiles.com logo

Reply from BusinessMobiles.com

Sorry to hear that your order has not been processed as smoothly as we would have hoped. Unfortunately you are correct, by filing your year ending accounts for a dormant company made up to 31 January 2018 and accounts made up to 31 January 2019 on the 7th and 13th March 2019 respectively has caused some confusion within our teams. I understand from the account there was also confusion with the addresses supplied not matching those stated on your website. This could and should have been dealt with in a manner that you felt supported throughout the process and not as you describe. I have alerted our marketing department to ensure you are removed from all future promotions and offers.


Rated 5 out of 5 stars

I made a silly error whilst setting up…

I made a silly error whilst setting up my phone resulting in it being locked. I was fortunate enough to be put in touch with Amina...right from the start she was friendly, helpful and kind - when she promised an action/instruction she delivered without delay. I also found I could get her very quickly on the phone on each occasion I called, without being put through countless layers of answering recordings. She is certainly an asset to her company, thanks once again Amina...
Lynne

14 June 2019
Unprompted review
Rated 5 out of 5 stars

Johnny was really helpful

Johnny was really helpful, very knowledgeable and not at all pushy. He explained everything on the phone & confirmed quickly by email. The process was really quick and easy & the price was by far the most competitive that we found - could not recommend highly enough

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Our account manager is Kay

Our account manager is Kay, and he has been nothing but helpful all the while he has handled our account. Always happy to explain anything we're not clear on and to get us the best deal for our company.

12 June 2019
Unprompted review
Rated 5 out of 5 stars

The service provided by Business…

The service provided by Business Mobiles and their team member Kay has been flawless, easy and time efficient. It's made life easier for our small organisation in getting work mobiles and, even assisting with phone transitions, the usual phone admin which can take so much time!

Huge thanks and great value for money!

12 June 2019
Unprompted review
Rated 1 out of 5 stars

Deception

It's True they want to tie you down and then fool you to think you are getting a great deal. It's all trash.

I asked for the Terms & Conditions to be emailed to me before I signed up because over the phone is not acceptable to digest everything etc

I was told I would have it emailed in a couple of minutes it's been 8 days and no one called me back but when I enquired initially they called every day x3. Funny enough they said they would call me back later that afternoon, no reply.

Do not advocate or recommend. Go elsewhere, 36 months minimum for the prices quoted, in all honesty there has be something not right

11 June 2019
Unprompted review
Rated 1 out of 5 stars

Dodgy read contract and terms

Don’t get stuck in a 36 month min contract,, with no 2 wk cooling off period!! Contract X3 the price after 18 months! £75 cancelling fee for cancelling contract. They don’t tell you this over phone it’s just on contract that they want you to sign quickly while on phone without reading it !!

11 June 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking Service ..

Absolutely shocking Service ..

Customer Service is by far one of the worst company’s out there I called up to vent as communication to my self on a update to how things were progressing on my order . I had the pleasure of talking to a chap called Troy who was very rude unprofessional and cocky I asked if they could not fulfil my order should I look els were the reply was we don’t need your business basically.
I would steer clear of this company and use one that values new business

31 May 2019
Unprompted review
BusinessMobiles.com logo

Reply from BusinessMobiles.com

I am sorry to hear that you have had this experience with our company, even more so in that your devices were yet to be connected. From what I understand of your experience I see that your expectations of when the connections could be processed and delivered were not in line with what we were able to provide. New devices can be an exciting time for users, and we regret that our lack of communication with you between signing the agreement and the processing the connections was lacking causing you frustration.

Rated 5 out of 5 stars

I've signed with them on the promise to…

I've signed with them on the promise to get phones within one day and it's been 3 days and I still don't have a date.

Now fixed thanks to Ricky.

28 May 2019
Unprompted review
BusinessMobiles.com logo

Reply from BusinessMobiles.com

Hello Evgeny, I have taken a look at the account and your order has been delayed by stock and network delays I apologise that this has not been communicated to you prior to the bank holiday weekend. We are currently waiting on confirmation from the network that your sims are connected so we can despatch with your devices. As soon as we receive the required confirmation the devices will be sent to you.

Rated 1 out of 5 stars

shocking customer service

shocking. offered early upgraded, we signed contracts, they then retracted the upgrade as was too early. Then told us it was due at a later date, and again retracted on that date! constantly blamed the network rather than their own incompetence. emails / info always vague and ambiguous, never answer all questions/queries raised. Cannot wait to run down contracts with this company, they may be cheap, but you get what you pay for. 1 star is too much for this company, but unable to give less. avoid at all costs.

10 May 2019
Unprompted review
BusinessMobiles.com logo

Reply from BusinessMobiles.com

I am sorry to hear that we have caused confusion on when your upgrade was available. An internal clerical error failed to include the 2 months rollover from your upgrade in 2017 and this should have been communicated with you more clearly. We apologise for the mistake and the inconvenience. Your consultant will be in touch to clear this up.

Rated 5 out of 5 stars

Moses McCain and Business Mobile, a par excellent service

From the customer services phone call to the delivery of my Iphone and Ipad pro, I have never experienced such par excellent service and customer service relationship. Not only does Moses provide outstanding service, but his customer relationship is preeminent.

I consider myself blessed to have come in contact with Moses and his team. Such flawless management, a rare service in our times.

Continue with the sterling performance which is matchless!!!!

29 January 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look