Buss Murton Law Reviews 

402
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and exceptionally helpful, often going above and beyond expectations. The service is frequently highlighted as excellent, efficient, and supportive, making complex processes like property transactions smooth and straightforward. People consistently appreciate the clear communication, prompt responses to inquiries, and being kept well-informed throughout their engagement. Reviewers often describe their overall user experience as simple, stress-free, and easy to understand, even during challenging times. This leads many to feel supported and confident that their best interests are a priority, resulting in positive outcomes and strong recommendations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the quick, efficient, and professional... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional, supportive, and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Kerry Carter before when she was with another firm, and were very pleased when we managed to locate her at Buss Murton in Cranbrook. Both Kerry and Jenifa have been an absolute pleasu... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience from start to finish with Sola. She kept me updated throughout the process and explained everything to me clearly in a way that was easy to understand. She was profession... See more

Company replied

Rated 5 out of 5 stars

FIRST CLASS experience. Kerry, Jenifa and Jade all helped me with my house purchase. Very professional, kind, polite, knowledgeable and always went that extra mile. I would definitely highly rec... See more

Company replied

Rated 5 out of 5 stars

Gail was exceptionally efficient and professional throughout the entire process. We never had to chase her for updates and always felt confident that everything was in hand, with our best interests a... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Family Lawyer
  5. Legal Services
  6. Property lawyer

Written by the company

A full service, professional law firm dedicated to providing top quality legal advice you can trust. We have been providing trusted legal advice in Kent & the South East to individuals and businesses since 1713. For Individuals we can advise on: Residential Property Family & Divorce Private Client Employment Dispute Resolution For Businesses we can advice on: Company & Commercial Commercial Property Employment Law Dispute Resolution Call us on 01892 510 222 to discuss your legal needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

402 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(402)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended for conveyancing...

Despite our house sale taking much longer than anticipated, Buss Murton was constantly working to get the sale progressing and keeping us informed every step of the way. We will use again.

20 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Recommended for complicated family law

The family team at Buss Murton have dealt with a long and complicated will and LPA matter for our family. I thoroughly recommend their services.

14 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Great service great people great…

Great service great people great company 👍

7 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Sohret Haffenden was professional and…

Sohret Haffenden was professional and super to deal with whilst writing our wills.

9 April 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Professional, and extremely helpful

Solicitor Ed Walter is professional, to the point and extremely helpful in all ongoing legal matters and advice we have needed assistance with recently.

31 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Ed Walter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton

Rated 5 out of 5 stars

Very efficient and professional service…

Very efficient and professional service throughout.

2 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Probate House Sale

The house sale process was extremely straightforward from start to completion. Communication was superb, ensuring we knew exactly where we were at any point. The team were always available and any questions or queries answered either immediately or very quickly. We felt very much looked after and would highly recommend Kerry, Jenifa and the conveyancing team at Buss Murton.

27 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry Carter and Jenifa. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Excellent service .

Excellent service .
We have been with kerry Carter and buss Murton law since 1996 .
We only use kerry for all our legal matters , kerry and her team go above and beyond on every house purchase and sale we have done i have recommended them to friends and family . And we will carry on using BUSS MURTON LAW for every other legal transaction we need in the future.

18 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Kerry Carter. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton. We look forward to many more years in supporting you with your legal matters.

Rated 4 out of 5 stars

Legal service provided by Buss Murton Law

Great communications showed by the head conveyancer throughout the process. Additionally there was always a team member available to support my queries. Acted morally and gave good guidance where needed.

1 January 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver.

Rated 4 out of 5 stars

Purchase 0f Les Deux KK T10969-0002

The Service was completed within the quoted price and pretty much within the predicted timescale.
The Buss Murton staff with which I dealt: Sola Makinde and Jodie Gold were friendly, helpful and patient.
I felt that the communication as to progress during process could have been better.

10 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you for your review of your experience with Buss Murton. We value every client’s feedback as it helps us to maintain our high expectations of the service we deliver. I will pass your comments onto Sola and Jodie.

Rated 5 out of 5 stars

Sohret was professional

Sohret was professional, helpful and made the experience a pleasant one.

4 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Professional and sensitive

Everything was explained clearly and work carried out professionally and sensitively, within the expected time scale.

2 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Brilliant

Sohret at Buss Murton Law was fantastic, she helped me navigate organising my father’s estate after his death with ease and professionalism. I felt supported every step of the way.

1 March 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sohret. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Buying and selling

Ensured the process of selling and buying went smoothly. Being able to come into the offices to sign forms instead of doing them over the internet.

31 January 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

We’re very grateful to you for leaving your 5-star review. We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Buss Murton

Sola, and her assistant Jodie couldn't have been more helpful. Their professionalism and compassion,at a very stressful time, was very much appreciated.

10 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Sola and Jodie.We pride ourselves on our professional and friendly approach, and we’re pleased your experience with Buss Murton met our promise.

Rated 5 out of 5 stars

Samiha and her staff are very friendly…

Samiha and her staff are very friendly and welcoming and Samiha explained everything clearly regarding our wills and the inheritance tax implications.

6 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for your 5-star review! We will pass your comments onto Samiha and her team. Our client’s satisfaction is our priority and we’re very grateful to you for taking the time to review your experience with Buss Murton.

Rated 5 out of 5 stars

Great service from all the staff

6 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Although our solicitor dealing with our…

Although our solicitor dealing with our issues changed from time to time the service was not affected , so overall very good.

1 February 2026
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

We were kept up to date when necessary…

We were kept up to date when necessary and the costs of our house move were kept under control so we didn't overspend. Our queries which we kept to a minimum were answered succinctly and with any warnings clearly identified. Our only hiccup was the person dealing with our affairs left the company at an important stage as employee's often do, but a partner stepped in to make a seamless transition of contact, so no problems were encountered. Moving is a very stressful time and we had last done this 42 years ago so were not fully in tune with current procedures. We cannot fault Buss Murton in any way and can fully recommend their services.

21 November 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

Rated 5 out of 5 stars

Very professional and business like with a personal touch

Very professional and business like with a personal touch. I was able to meet with the solicitor personally to discuss the options and plan which was clearly explained. After that, we also spoke when required to support the majority of the procedures that were done via e mail.

7 October 2025
Unprompted review
Buss Murton Law logo

Reply from Buss Murton Law

Thank you so much for taking the time to leave your feedback. We pride ourselves on providing the best possible service and outcome for all our clients, and we’re pleased your experience met our high expectations.

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