Busy Bees Nurseries Reviews 

1,594
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and dedicated staff who create a warm environment where children feel welcome and supported every single day. People also deeply appreciate the exceptionally clean facilities, wonderful outdoor spaces, and engaging activities designed to help kids learn and grow with total confidence. However, some reviewers were not happy with frequent short notice closures and poor communication from the senior management team regarding operational changes. A few other people also felt that inconsistent staffing arrangements and occasional care issues caused significant, unnecessary stress for families during their daily transitions.

What people talk about most

Staff

Users describe positive interactions with staff, noting they are friendly, caring, and attentive to the... See more

Service

People report positive experiences with service, noting that their children receive wonderful care and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that children settle in quickly thanks to... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praise the... See more

Facilities

Reviewers mention positive feedback about facilities, highlighting clean environments, well-maintained rooms,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more

Rated 5 out of 5 stars

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more

Rated 5 out of 5 stars

The staff are so friendly and positive and really engage in the activities with their key children. They take the time to get to know the children individually, helping them develop at their own pace... See more


Company details

  1. #2 of 2 best companies in Nursery school
  2. #4 of 4 best companies in Child Care Center
  3. #1 of 1 best companies in Day Care Center
  4. #33 of 48 best companies in Nursery
  5. #1 of 2 best companies in Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

All reviews

(1,594)

547 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot speak highly enough of all the…

I cannot speak highly enough of all the staff at Bramleys Day Nursery in Ardington. They have shown such care to our son; he has some additional needs and they have been so accommodating, they've gone above and beyond to support him. His key person and the team members in his room have been extremely proactive in learning how best to support him, the SEN co-ordinator and all members of management have been fantastic. It is clearly a very nurturing environment; he loves it!

13 July 2026
Rated 5 out of 5 stars

Excellent nursery

Excellent nursery in Bromsgrove – overall a very positive experience

We feel very lucky to have secured a place for our little one at this nursery. They have been incredibly accommodating and have provided us with days that suited our requirements. When we requested additional days of care at short notice, they were kind enough to accommodate us, which we really appreciated.

On one occasion, we were delayed getting there because the only road out of our area was blocked and there was heavy traffic. Although we live just a stone’s throw from the nursery, we were stuck, and the staff were understanding and kindly looked after our daughter for an extra hour without much fuss. That sort of flexibility and understanding makes a big difference to working parents.

Another thing we particularly appreciate is that they don’t seem to look for reasons to send children home unnecessarily, which gives us confidence that our little one is well cared for.

There are a few areas where we feel they could improve. On one occasion, our daughter normally leaves nursery at 1pm, but the app showed that she had eaten at around 3pm, which understandably made us question the accuracy of some of the information being communicated to us about meals. Better clarity and consistency around this would be reassuring.

During periods of very hot weather, the nursery had to close for a couple of days, as did other nurseries. While we understand the reasons behind this, it is an area where we feel nurseries could perhaps look at longer-term solutions.

We also received a call asking us to come in for a photograph, but it wasn’t made clear beforehand that purchasing the original photographs would cost around £90. We had assumed it was simply a group photograph.

Overall, we have had a very positive experience. The staff are accommodating, understanding and genuinely seem to care for the children. We would happily recommend the nursery to other parents in Bromsgrove.

7 August 2026
Rated 3 out of 5 stars

Disappointed despite paying huge amount of fees

My child's Key person was nice and kind but most of staff team members are not welcoming and don't even say hello when you go to nursery everyday. they don't even greet the child. few members are nice but my child took a lot of time to settle in this nursey as compared to previous nurseries.
They also don't encourage much to eat.
I really had a tough time in this nursey and I wanted to move out my child from the nursey as quickly as I could. As places in nurseries are limited in Basingstoke so we had to keep her in that nursery for few months.

3 August 2026
Rated 5 out of 5 stars

Outstanding Nursery

For the past 6 years, our children have been lucky to attend this nursery. It has always been such a warm, nurturing and caring environment, with staff who genuinely know and care about every child. We’ve felt so supported over the years and couldn’t recommend the nursery highly enough. We were sad to say goodbye!

12 August 2026
Rated 5 out of 5 stars

Excellent nursery experience

Our experience at Busy Bees Glasgow Heritage House was fantastic from the beginning. The communication was excellent and we always all felt so well looked after. Every single member of the team was so professional and kind, and we always felt so comfortable leaving our son there. He had a wonderful time playing and learning there, and came on so much thanks to all the amazing teachers.

3 August 2026
Rated 5 out of 5 stars

Such a good nursery

Such a good nursery. Prices are good for the area, the staff are kind and caring with the children. They get a good variety of food, in a lovely setting and much more homely than some of the nurseries I went to visit that looked really clinical for the babies.

3 August 2026
Rated 4 out of 5 stars

Excellent but..

I would give 5 stars, but I give 4 just because I pay for the bank holidays and the nursery is closed, I think It’s not fair. But besides that she’s really happy and I really like it.
#BusyBees Crickelwood

3 August 2026
Rated 5 out of 5 stars

Busy bees stansted mount fichet

We honestly couldn’t be happier with our daughter’s nursery. She absolutely loves going and gets so excited to go in, which gives us such peace of mind knowing she is happy and settled.

Since starting nursery, her speech has come on so much and we have noticed such a big difference in her confidence. It’s lovely to see how much she has grown and developed, and we know the nursery has played a huge part in this.

All of the staff are so lovely, caring and welcoming, and we always feel that our daughter is well looked after. We receive lots of updates throughout the day, which we really appreciate as it’s lovely to see what she has been getting up to.

She also really enjoys the food, and the nursery is always clean, tidy and well managed. The manager and deputy manager are both incredibly helpful, approachable and always happy to help whenever we have a question or need anything.

We would highly recommend this nursery to any parent. We couldn’t ask for a better place for our daughter to learn, grow and build her confidence. ❤️

3 August 2026
Rated 1 out of 5 stars

We won't return

Our child was at this nursery from 9 months until when the nursery closed the first time in June. Until February this year, we had a wonderful experience with Busy Bees, we had fabulous key workers, Maddie, Laura, Kirra and Kirsty. However, since February, our child would not have known her keyworker, she became incredibly upset getting ready for nursery, not wanting to go, asking to stay at home. Since the nursery closed the first time, I have been been made aware that due to so many different staff, the children were moved between rooms multiple times a day, moved roughly by staff. Also, the children were told off for having accidents and for our child, this had a significant impact on a sense of panic whenever the toilet was needed and we hadnt realised why. We didn't return when they re-opened and would not return due to the negative impact had on our child.

1 June 2026
Unprompted review

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