Busy Bees Nurseries Reviews 

1,607
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 547 reviews, reviewers overwhelmingly had a great experience with this company, describing it as a wonderful, highly supportive, and nurturing place for young children. Families consistently praise the friendly staff for their incredible dedication, genuine care, and engaging daily activities that help little ones build strong confidence in a very clean environment. However, some customers also noted frustrations regarding unexpected short-notice closures, temporary facility relocations, and frequent changes in staff that caused ongoing scheduling difficulties for parents. A few reviewers additionally mentioned that communication from management could be quite poor during these operational disruptions, leaving many families struggling to find reliable alternative childcare.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting how friendly, caring, and welcoming the team is.... See more

Service

Clients share positive opinions on service, noting that staff go above and beyond to meet children's care and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of experiences. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the app keeps parents... See more

Facilities

People report positive experiences with facilities, highlighting clean, safe, and nurturing environments with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more

Rated 5 out of 5 stars

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more


Company details

  1. #2 of 2 best companies in Nursery school
  2. #4 of 4 best companies in Child Care Center
  3. #1 of 1 best companies in Day Care Center
  4. #33 of 48 best companies in Nursery
  5. #1 of 2 best companies in Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Replied to 23% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,607)

528 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff!

My 18 month old has been in busybees since they’ve been 1. And I can not be more thankful for how easy the staff have made the journey of returning back to work. Shout out to Sarah, Grace & Lydia in B1. Their communication. Their updates. Made our nursery journey so chilled and made me feel happy and at ease with the little one attending. I do early drop off twice a week, Dan is amazing my little one reaches out for him. And plenty of other staff in that room who smile and welcome the little one with open arms.
They answered ANY questions without hesitation on the orientation. Update the app continuously and do a great handover when little one is being picked up.
I knew I had a good vibe when I left after viewing many nursery’s and it has all played out perfectly.

14 July 2026
Rated 5 out of 5 stars

Great nursery

If i could give more than 5 stars i would. The nursery go above and beyond to meet my daughters care and needs. They keep great communication with updates through out the day on the app and then on collection explain how the day has gone. Staff always smiling and attentive. 😁😁 thank you busy bee’s

7 July 2026
Rated 1 out of 5 stars

Busy Bees Westminster - incapable and unsafe

Busy Bees Westminster were absolutely appalling. You withdrew my son’s space (who has additional needs) and then made me feel like it was my fault when in reality the staff at Busy Bees were just incapable. My son was then also marked absent even though he shouldn’t have had a space at the nursery which suggested to me that Busy Bees were still trying to receive funding for a child who they refused to look after. Since then I struggled to receive a refund for the month I had paid, again suggesting that Busy Bees had no idea how finances work which is quite worrying as I believe there could be some type of fraud happening. The busy bees customer service was disgusting and the staff were beyond useless. In all honestly, I believe me and my child had a lucky escape as I don’t know what could’ve happened to my child whilst in your care. There was no communication whatsoever. Since this all happened, I have had non stop emails from Busy Bees asking for reviews and numerous other things, which is borderline harassment.

7 July 2026
Rated 5 out of 5 stars

Nicest staff to my twins!

I will happily agree I was the most anxious mam in the world when my maternity ended and I had to choose a nursery for my 1 year old twins.
From the initial visit the staff members who showed me round (Nicole and Leanne) instantly made me feel at ease.
My kids settled in no time, regardless only being 2.5 days a week.
The key point for me, is they are safe and very happy!
They have came on massively, they love nursery and the ladies who work in their room.
I will be sad to see them leave these ladies and move into the room up, however know they are going to thrive.

7 July 2026
Rated 5 out of 5 stars

My son has been attending Busy Bees…

My son has been attending Busy Bees Gloucester, and we have had a wonderful experience. The staff are kind, caring, and always make him feel safe and happy. They provide fun and educational activities every day, which have helped him grow in confidence and learn new skills.

Communication with parents is excellent, and I always know how his day has been. The nursery has a warm, welcoming atmosphere, and I truly feel that the team genuinely cares about every child.

I would highly recommend Busy Bees Gloucester to any parent looking for a safe, friendly, and nurturing nursery. Thank you to all the amazing staff for everything you do for my son!

6 July 2026
Rated 5 out of 5 stars

The staff at busy bees were brilliant…

The staff at busy bees were brilliant from the minute I approached them in relation to my little people and their possible placement.

This continued throughout first visits and then onwards into them settling in, making arrangements with staff and then ultimately them becoming confident little people over the 6 months they were there.

I can’t recommend the nursery and staff enough, my little people thrived.

Nothing was ever too much trouble for them they went above and beyond

6 July 2026
Rated 3 out of 5 stars

Communication and Care

Communication with management is very slow... The other thing is that when I went to pick up with my little son, he often had a runny nose, as did the other little child, and their nose was not wiped.
Since my little son goes to another daycare, I see how much the staff here are happy every day when we take them. I didn't experience this at this daycare.

6 July 2026
Rated 5 out of 5 stars

The best!

We honestly couldn’t ask for a better nursery! The staff are all so kind, caring and welcoming, and it’s clear they genuinely love what they do. Our child is always happy to go in and has come on so much since starting.

The activities are great, communication is brilliant, and it’s so reassuring knowing they’re in such safe hands. We’d highly recommend Busy Bees to any parent looking for a friendly, caring nursery.

6 July 2026
Rated 5 out of 5 stars

Awesome team members

Awesome team members, very friendly and able to make children settle in beautifully in their own time. I have both children at busy bees and they have settled in really well. I highly recommend it! Thank you for your hard work and kindness that you show every day!

6 July 2026
Rated 1 out of 5 stars

I was very disappointed with our…

I was very disappointed with our experience at this nursery. Communication was poor, and the staff always seemed busy to properly address our concerns. I also didn’t find the front desk staffs particularly friendly.

The biggest concern was my child’s wellbeing. He cried every day at drop-off pick up and became anxious about going to nursery. And I understand , children cry at the beginning and gradually settles down. However, as a parent, I had this feeling that my child wasn’t happy and fell sick with high temperature on the second day of nursery.

Since moving to a different nursery, the difference has been incredible. He now happily goes in every morning, enjoys his day, and comes home smiling. This experience showed us how much a caring environment and good communication matter.

Every child is different, and this was simply my experience. Unfortunately I wouldn’t recommend this nursery.

7 January 2026
Rated 5 out of 5 stars

Great nursery, even greater people.

Since our child started in late 25 the Nottingham nursery of busy bees they have been so caring and thoughtful.
Not only is it reasonably priced but self audited with the management structure so aligned and integrated with the staff.
I genuinely feel comfortable and assured leaving my child here.

6 July 2026
Rated 5 out of 5 stars

Great nursery

Great nursery, feels like family. Our son is very happy there from the beginning and sometimes even doesn’t want to leave.

13 July 2026
Rated 5 out of 5 stars

I have a 1 year old son and he loves…

I have a 1 year old son and he loves being at nursery especially playing in the huge garden! The whole team have been amazing throughout starting nursery and I cannot thank them enough for all the hard work and how nurturing they are!!
Highly recommend!!

6 July 2026

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