Butchers Equipment Warehouse Reviews 

5,751
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 513 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of the products, finding them effective and exactly as expected. The ordering process is frequently highlighted as quick, easy, and hassle-free, with many appreciating the user-friendly website and efficient service. Reviewers often commend the super-fast and prompt delivery, noting that items arrive quickly, well-packaged, and with good communication, leading many to express satisfaction and their intention to reorder. However, some customers also noted issues with delivery, including items not arriving or significant delays. A few other people also felt that products received were sometimes incorrect, not as expected, or quickly became unusable. Additionally, some reviewers were not happy with the age verification process, finding it overly strict for certain items or inconsistently applied.

What people talk about most

Product

Consumers find product to be positive, consistently praising the good quality and value for money of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence, reliability, and... See more

Quality

Customers had positive experiences with quality, consistently praising the good quality equipment and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering online and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought one of these about twenty five years ago although it still sharpens great it needs replacing you used to be able to purchase these in any high st but now you need warehouses like BEW .Well do... See more

Rated 5 out of 5 stars

Excellent service & super-fast/secure delivery by this company. Good quality product, that went straight to work & did the job exactly. Would certainly recommend to other. Thank you for a job well... See more

Company replied

Rated 5 out of 5 stars

Always a great company to deal with. Packed my order ready for collection as I was passing. Had to be very strict with myself, as a visit to their emporium of butchery equipment can easily become very... See more

Rated 5 out of 5 stars

Very easy to navigate around their website and find what you want. Very quick, easy and no hassle procedure from purchase to delivery. Knife sharpener is such a great item and I'm very pleased with i... See more


Company details

  1. #8 of 30 best companies in Industrial equipment supplier
  2. #5 of 34 best companies in Butcher

Written by the company

Leading retailer & distributor of high quality professional butchers machinery & accessories.

Butchers Equipment & Accessories Specialist

Written by the company

Free Delivery Available.
Free delivery available on all orders to UK Mainland. Please note any orders containing a bladed item may be subject to an age verified delivery fee.
We Take Customer Service Very Seriously.
We provide the highest level of customer care throughout the entire order process. You can contact us via email or by phone where a friendly agent will be able to assist you with any queries.
SAFE & SECURE
butchersequipment.co.uk is registered and assured with Trustwave and uses a VeriSign Secured 128 bit SSL payment system.
TRUST
As one of UK'S leading suppliers, we have built our company and reputation on trust. We provide the highest quality Butchers Equipment at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,751)

483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Our goal is to make the ordering process as easy as possible. We always strive to dispatch orders quickly and deliver them ahead of schedule. We are glad you are happy with the service received from Butchers Equipment Warehouse.

Rated 5 out of 5 stars

Sharp knives again

I purchased a new steel from Butchers Equipment Warehouse.
Not a great deal to say about it other than it was exactly as described and a definite improvement over my old one. It seems good quality and was at a very reasonable price.
Delivery was within a week.
Overall, I’m very happy

3 March 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you! We always aim to deliver the best possible service for you.

Rated 5 out of 5 stars

Great products and prompt dispatch

Great products and prompt dispatch. I've no hesitation in recommending Butchers Equipment Warehouse.

15 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your kind review. We look forward to serving you again in the future.

Rated 5 out of 5 stars

The ordering process was very easy

The ordering process was very easy, very prompt and professional. I would definitely recommend this company.

14 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your kind words. Here at Butchers Equipment Warehouse, we always strive to provide the best possible service. We look forward to welcoming you back in the future

Rated 2 out of 5 stars

When we phoned up for a spare part we…

When we phoned up for a spare part we were told one price but when we phoned the next day to buy the part the price totally changed and went up that is called miss leading the costumer that not right

7 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your feedback.
It looks like there has been a misunderstanding regarding our pricing.
All product prices are clearly displayed on our website, showing both the price with VAT and without.
For clarification, the specific item you ordered has not had a price increase in the last three to four years and is still the same price.
While our prices can fluctuate based on changing supplier and market costs, we strictly honour the exact price displayed and agreed upon at the time of your purchase.

Rated 1 out of 5 stars

I ordered a boneing knife which was…

I ordered a boneing knife which was tried to be delivered. But failed i arranged a new delivery date to be delivered to were i work guess what never delivered . So phoned spoke to a person said he would resolve the situation its been 5 days now not heard anythink

7 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your patience, and we completely understand your frustration regarding this delay.
The initial delivery on the very next day after you placed the order failed because no one was available to sign for the parcel, and the package unfortunately went missing after the delivery address was changed.
We immediately launched a formal search with DPD after we were notified.
As we explained, we must allow the courier a few days to investigate before we can issue a replacement.
DPD has now officially confirmed the parcel is lost.
Because this investigation is complete, we are preparing to ship your replacement product immediately.
We appreciate that this process is lengthy, but we must follow these steps to resolve courier issues.

Rated 5 out of 5 stars

Easy ordering system and good delivery…

Easy ordering system and good delivery time

11 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Our goal is to make the ordering process as easy as possible.
We always strive to dispatch orders quickly and deliver them ahead of schedule.
We are glad you are happy with the service received from Butchers Equipment Warehouse

Rated 5 out of 5 stars

Great service great value and delivery…

Great service great value and delivery only took one day 👍

13 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your kind words. Here at Butchers Equipment Warehouse, we always strive to provide the best possible service. We look forward to welcoming you back in the future

Rated 5 out of 5 stars

Cannot fault BEW,have what I need…

Cannot fault BEW,have what I need always delivered on time will keep going back. Thank you 🙏 👍🏻

11 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you. We always strive to dispatch orders quickly and deliver them ahead of schedule. We are glad you are happy with the service received from Butchers Equipment Warehouse

Rated 5 out of 5 stars

Excellent service all round

Excellent service & super-fast/secure delivery by this company.
Good quality product, that went straight to work & did the job exactly.
Would certainly recommend to other.
Thank you for a job well done, its been a pleasure doing business with you on this occasion.

28 April 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your kind words. Here at Butchers Equipment Warehouse, we always strive to provide the best possible service. We look forward to welcoming you back in the future

Rated 5 out of 5 stars
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Our goal is to make the ordering process as easy as possible.
We always strive to dispatch orders quickly and deliver them ahead of schedule.
We are glad you are happy with the service received from Butchers Equipment Warehouse

Rated 5 out of 5 stars

Arrived quickly and well packaged with…

Arrived quickly and well packaged with plenty of communication throughout the process. Who can ask for more?

6 May 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Our goal is to make the ordering process as easy as possible.
We always strive to dispatch orders quickly and deliver them ahead of schedule.
We are glad you are happy with the service received from Butchers Equipment Warehouse

Rated 5 out of 5 stars

Easy online ordering and got so many…

Easy online ordering and got so many variations available.good price,definitely will be back soon.

27 April 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Our goal is to make the ordering process as easy as possible.
We always strive to dispatch orders quickly and deliver them ahead of schedule.
We are glad you are happy with the service received from Butchers Equipment Warehouse

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