Butch’s Plumbing and Heating Reviews 

18
TrustScore 4.5 out of 5

4.4

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Company details

Written by the company

Welcome to Butch's Plumbing and Heating, a professional & reputable company established a decade ago, serving the United Kingdom with distinction in heating engineering services. As Gas Safe approved professionals, we adhere to stringent safety standards, ensuring the utmost reliability and security in every project we undertake. Specialising in Baxi boiler installations, we boast expertise in fitting and maintaining these industry-leading heating systems, offering customers peace of mind and efficiency in their heating solutions.


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4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

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4.4

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(18)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Job

Butch’s Plumbing and heating are an excellent company. They have just changed all our radiators in the house. Very processional, Jack and Sam were conscious, tidy and respectful workers. Jack communicated with us and explained his work every step of the way. We also use them to service our boiler which they provide a really good payment plan for. Definitely a 5 star company. Thank you lads.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I’ve used…

This is the second time I’ve used Butch’s plumbing .
Very clean very courteous and very helpful , from the time I asked if they could do a job right until the job ended .
Very pleased with the work done on all 3 jobs , and will definitely use again .
Thank you Jack and Sam.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful local business

If your are looking for top quality plumbing work look no further than Butch's plumbing. They just finished installing a boiler in my static caravan and the service was flawless. The two brothers who carried out the work was incredible nice and polite and clearly take pride in what they do. They did a brilliant job and left everything tidy.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Radiator issue

Had an issue with radiator- attended quickly and problem was sorted- always use for my boiler service and any other plumbing- highly recommended

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Jack arrived promptly, at the agreed time, and acted in a courteous manner throughout my gas fire service. His communication was great throughout.

6 May 2026
Unprompted review
Butch’s Plumbing and Heating logo

Reply from Butch’s Plumbing and Heating

Thankyou so much for the feedback and review.

Rated 5 out of 5 stars

Excellent service very professional…

Excellent service very professional turned up on time very tidy very good technical skills would certainly recommend.

22 May 2026
Unprompted review
Butch’s Plumbing and Heating logo

Reply from Butch’s Plumbing and Heating

Thankyou for your review. It’s very much appreciated and we are glad you had a great experience.

Thanks again
Butch’s Plumbing and Heating

Rated 1 out of 5 stars

Poor service and unreliable did not carry out work correctly

Had a boiler service carried out by them on behalf of OVO energy service was carried out in april 2026 by May 2026 component failing due to the state the machine was left the boiler engineer was less than 30 minutes at the property so I don’t believe he actually done a service properly as an ideal have come out just over month later and told me I need a service as there was. I way the boiler has recently been serviced in its current state . So am I’m currently £400 down plus what ever others costs I incur during investigation into this matter from OVO.

7 April 2026
Unprompted review
Butch’s Plumbing and Heating logo

Reply from Butch’s Plumbing and Heating

Hi Cameron,

Thank you for your feedback.

We would like to clarify a few points regarding your review.

Firstly, the service you received was arranged through OVO Energy. OVO subcontracted the work through Corgi, who in turn appointed us to carry out the boiler service. As such, we follow the specific servicing procedures, scope of work and budget set by those organisations.

The service was provided as part of OVO’s customer offering and was not booked directly with Butch’s Plumbing and Heating.

Your boiler service was completed on 7 April, and at the time of the appointment the service documentation was signed to confirm that the work had been completed satisfactorily. As part of our standard process, we also retain photographic records taken during the service, which show the boiler and condensate trap in a clean and serviceable condition at the time of attendance. This could have been provided as evidence upon your request if we had any communication regarding the matter prior to this review.

We are sorry to hear that your boiler has since developed a fault. However, a boiler breakdown occurring several weeks after a routine service does not necessarily indicate that the service was carried out incorrectly, particularly when considering the age and condition of the appliance.

Should you wish to raise concerns regarding the scope of the service provided under the OVO/Corgi programme, these would be best directed to the organisation responsible for managing that contract. Nevertheless, we remain confident that the service was completed in accordance with the requirements set out by the programme and to the standard expected of our engineers.

Kind regards,

Butch’s Plumbing and Heating

Rated 5 out of 5 stars

Great experience with Butch’s Plumbing…

Great experience with Butch’s Plumbing and Heating. Jack’s advice was spot on and gave me real confidence in the underfloor heating and boiler setup.

Sam and his apprentice Nathan carried out the work professionally and efficiently — top lads who clearly care about what they do.

Would definitely recommend 👍

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Skilled, communicative and well priced!

Butch is communicative from start to finish turning up on time and letting me know in advance. His work is neat and of high quality. His price is more than fair.

Overall I can’t recommend him enough! You won’t be disappointed.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I've been using Butch for a number of years now. When we first moved into our home they provided a very competitive cost on a new boiler and the service they provide is always professional and efficient. Would highly recommend

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

We previously had a new boiler through Butch's Plumbing and they did a brilliant job, what is great is they sent us a reminder when the service was due, we booked our service and once again a brilliant job was done, on both occasions they were on time, polite, informative and very tidy. I have no issues in recommending them, job well done.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. From the first contact to the job being completed, everything was handled professionally and efficiently. Jack and Sam were punctual, friendly, and clearly knew exactly what they were doing. The work was done to a really high standard and everything was left clean and tidy afterwards, which I really appreciated.

It’s so nice to find a company that’s reliable and takes pride in their work. I wouldn’t hesitate to recommend Butch’s Plumbing and will definitely use them again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service ⭐️⭐️⭐️⭐️⭐️

Really happy with the service from Butch’s. They turned up on time, were super friendly, and got straight on with the job. Everything was explained clearly and the work was done to a great standard. No mess left behind and no surprise costs!
It’s hard to find someone this reliable these days - would definitely use them again and happily recommend them to anyone.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable and trustworthy

Very reliable and trustworthy. After being let down previously by a different company, Jack came out quickly to inspect our problem and was very transparent with what work needed doing and we thought the price he gave us for the work carried out was super reasonable. Would highly recommend to family and friends. Thank you!

9 April 2026
Unprompted review

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