Hi Cameron,
Thank you for your feedback.
We would like to clarify a few points regarding your review.
Firstly, the service you received was arranged through OVO Energy. OVO subcontracted the work through Corgi, who in turn appointed us to carry out the boiler service. As such, we follow the specific servicing procedures, scope of work and budget set by those organisations.
The service was provided as part of OVO’s customer offering and was not booked directly with Butch’s Plumbing and Heating.
Your boiler service was completed on 7 April, and at the time of the appointment the service documentation was signed to confirm that the work had been completed satisfactorily. As part of our standard process, we also retain photographic records taken during the service, which show the boiler and condensate trap in a clean and serviceable condition at the time of attendance. This could have been provided as evidence upon your request if we had any communication regarding the matter prior to this review.
We are sorry to hear that your boiler has since developed a fault. However, a boiler breakdown occurring several weeks after a routine service does not necessarily indicate that the service was carried out incorrectly, particularly when considering the age and condition of the appliance.
Should you wish to raise concerns regarding the scope of the service provided under the OVO/Corgi programme, these would be best directed to the organisation responsible for managing that contract. Nevertheless, we remain confident that the service was completed in accordance with the requirements set out by the programme and to the standard expected of our engineers.
Kind regards,
Butch’s Plumbing and Heating