I purchased a shoe and it was too small so after a few minutes that I have received it, I put it back properly and requested for exchange to a bigger size. I followed their process carefully and paid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shocking. Ordered via FB using PayPal. I returned. They did not refund. Nor did they acknowledge emails via their web form. In order to get a refund, I had to comment all over their pretty Facebook... See more
I ordered a pair of shoes and when I opened them they were not acceptable (soles on both shoes were unstuck). I sent images to Butterfly Twist and returned them using their returns label and have the... See more
I paid for next day delivery but the parcel was out for delivery 2 days later than it should. Subsequently Hermes sent the parcel back as I was on holiday. Since then no sign of the parcel, no money b... See more
Company details
Information provided by various external sources
Experience luxury fashion & modern designs with the latest range of chic folding ballet shoes, pumps and wellies as mentioned in Vogue, Cosmo and Grazia.
Contact info
Kensal Road 222, W10 5BN, London, United Kingdom
- www.butterflytwists.com
People also looked at
Perfect for sightseeing
Comfortable, lightweight shoes, perfect for an all day long sightseeing
5 February 2020
Unprompted review
Bought a pair if these for my sister…
Bought a pair if these for my sister and they’re now her favorite daily shoe! Super comfortable and lightweight
4 February 2020
Unprompted review
Relationship bonus points!!
Relationship bonus points!!
I purchased a pair recently for my girlfriend and have won life.
Not only are they cool and fashionable what it also shows is that I’m a great boyfriend for loving my girlfriends tired feet and wellbeing.
Life is too short to stress and put up with uncomfortable shoes. My girlfriend has said she is less stressed because her commute is less painful on her feet. She also looks and feels great.
Thumbs up guys thank you!
3 February 2020
Unprompted review
Love the comfort of these shoes
Love the comfort of these shoes, the ability to easily throw them into my bag and put them on after wearing heels or on my way to work makes everything so much easier and my feet happy. Every woman needs to own a pair of BT’s!
2 February 2020
Unprompted review
Great customer service
Had to exchange a pair and customer services were great. They dispatched the new pair the same day they received the old And my wife loved them. Always talks about the comfort. Really appreciate how straight forward and easy customer services made the whole process. Highly recommend.
1 February 2020
Unprompted review
Love um.....
Love um...... makes wearing heels so much easier, Peace of mind knowing these little beauties are in my bag after a long day a work or after a night out 👍🏼 Fab product fab service
31 January 2020
Unprompted review
Exactly what I have been looking for
Exactly what I have been looking for! Wearing heels all day at work, I needed pack away flats for my commute home! I got the Olivias in both black and black/cream and will purchase the rose gold in the summer! Thanks BT!
31 January 2020
Unprompted review
Great Birthday gift for my sister
Great Birthday gift for my sister, she loved them and now my niece wants a pair!
31 January 2020
Unprompted review
Glad I bought these
The shoes are comfortable, lightweight and easily fit into any bag. Swift delivery too
31 January 2020
Unprompted review
I bought these for my girlfriend…
I recently bought these for my girlfriends birthday present! She loves them, takes them everywhere with her and when we travel she cant go without them! Super practical and uber comfy. Highly recommend this brand.
31 January 2020
Unprompted review
Great shoes!
Can’t live without my butterfly twists! So convenient and comfortable
30 January 2020
Unprompted review
Great brand
Great brand! I have 3 pairs of their shoes, most comfortable flats I have ever worn!
30 January 2020
Unprompted review
Love them
I have several pairs and love them all!!
Comfortable, stylish, and convenient.
I would highly recommend.
30 January 2020
Unprompted review
Stylish and comfortable shoes
Such stylish and comfortable shoes! Would highly recommend
30 January 2020
Unprompted review
Perfect for my feet after a night out…
Perfect for my feet after a night out in heels. Easily and discreetly fits into my bag as well
30 January 2020
Unprompted review
These shoes are comfortable
These shoes are comfortable! They’re my go to shoes for work. Love the Olivia and Holly designs!
30 January 2020
Unprompted review
Great value and customer service
I bought the wrong size by accident, customer service was great with the exchange. I really hope they bring out a range for brides! I live in my Olivias, they go with everything, I would definitely recommend them.
30 January 2020
Unprompted review
Amazing gift
Amazing gift for my wife. Butterfly twists were so helpful also! Thank you. Great product
30 January 2020
Unprompted review
Comfort to my Soles
Bought 2 pairs for my wife.. extra brownie points! Comfy, dainty and she loves them. Two thumbs up. Thanks BT for the lovely packaging and the timely delivery. I was kept updated at all stages. All round happy customer, will defo be back soon!
30 January 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.