Button Finance, Inc. Reviews 154

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that their questions were answered promptly and thoroughly. However, some customers also noted issues with communication, mentioning that they received snarky texts or felt that information was incomplete or misleading. A few other people also felt that the process was frustrating, citing instances of unfulfilled promises or unexpected loan transfers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing extreme happiness and satisfaction... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

User experience

Customers had positive experiences with user experience, often highlighting the ease and convenience of the... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Button Finance is amazing! Patrick worked to get my family what they needed. He was honest and provided suggestions based on our needs. The entire process was extremely efficient. After signing paperw... See more

Rated 5 out of 5 stars

James Baer called me and we started putting together a HELOC. He was so helpful and informative that it seemed to go so effortlessly that within a 10 day period it was complete. James wasn’t pushy.... See more

Rated 5 out of 5 stars

We contacted Button Finance for second mortgage. We dealt with David Shaw (financial advisor) and Brittany (loan processor). Both of them were very professional and quick to respond to all my questi... See more

Rated 5 out of 5 stars

We have dealt with several lenders in the past couple of years. Our recent experience with Button Finance has been by far the best experience we have ever had with a lender. This is especially true du... See more


Company details

  1. Non-bank financial service
  2. Mortgage Lender

Written by the company

Making Financial Independence Possible. HELOCs, HELOANs with easy approvals and quick funding.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

The loan agent was extremely patient…

The loan agent was extremely patient and helpful as this was my first experience getting a loan. He sat down with me in person and went the extra mile to make sure things went smoothly. One part of the loan came with a different amount and he went to the company had it changed to what he had quoted me.

15 July 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Button it all up with Button

Worked with one agent from start to finish except for the closing agent. Also great that funds were in house. So many things were easier as Button Finance advertises. My agent, Sylvester, was a consummate professional in every way. No pressure at any point of the total process.

22 September 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 2 out of 5 stars

Still trying to close on a HELOC that…

Still trying to close on a HELOC that was supposed to close in five days, failed call backs and ineffective communication,

30 July 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

We apologize for the delay. We try our best to get your funds on time but sometimes there are delays due to back end processes and our vendors which are outside our control. Once again we apologize for the experience.

Rated 5 out of 5 stars

Great experience!

James Baer was amazing. He was very personable and explained everything well and in great detail. Every step of getting our loan was smooth and James was prompt in answering all questions we had. Would highly recommend Button Finance and James!

19 September 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Time is of the Essence!

Received a professional loan with no nonsense, in a very short period of time. Not one issue and everything happened as they said it would?

8 October 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Great Company

Working with Button Finance was one of the best business experiences that we have had. The personnel were always courteous and knowledgeable. Button Finance is a great company for all your financial needs.

14 September 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Great service and expertise

Patrick was able to navigate a complicated loan that 3 other lenders could not and succeed in an advanced loan scenario

30 September 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

A+ Service from the Best!

Patrick was very professional, extremely thorough and made the loan process very easy! I would recommend him to anybody looking to refinance their loan.

15 September 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Cash out made easy

Patrick is very easy to work with. He is knowledgeable in regards to loan procedure & I felt comfortable working with him. Anyone who is thinking about cash out of your home equity needs to speak with Patrick before any other lender.

25 September 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

The team and in particular Brandi…

The team and in particular Brandi provided a fast and efficient service. The team were extremely proactive, transparent, organized and flexible answering all the questions I had and supporting us through the entire process. I would highly recommend the team at Button!

30 August 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Very positive experience with Button Finance

Enjoyed working with both Brandi and Brittany. They were very responsive, answered all my questions and made the entire process very easy, efficient and quick. I was really pleased that the initial timeline they gave me was followed. This is especially important when you're planning to have work performed and you need to pay vendors!

19 September 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Brandi Yates

I had been trying for a loan for quite a bit of time with no luck; and then came Button Finance and Brandi Yates. She is a breath of fresh air; she was very kind, helpful and informative. She was available at all hours of the day and night for any questions that I had. She walked me thru every step of the loan process and never one got frustrated with my abundance of questions and concerns. She was truly genuine, and I would encourage anyone looking for finiancial assistance to most definitely reach out to her! THANKS BRANDI!

3 September 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Ben & his team were really fast & efficient.

Ben & his team were really fast & efficient. They made the loan process easy & stress free. Ben promised a quick closing & delivered even faster than we discussed. For all your loan needs, I would definitely recommend Button Finance, Inc. Thanks again Ben & look forward to working with you in the future!
Gerald S.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

2nd mortgage

We contacted Button Finance for second mortgage. We dealt with David Shaw (financial advisor) and Brittany (loan processor). Both of them were very professional and quick to respond to all my questions. Both took the time to understand my needs. They answered emails quickly and kept me up to date during the entire procedure. I highly recommend David Shaw to handle your needs.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Best rates and terms at Button Finance.

Working with Button Finance was a breeze best rates, and terms. James was the most professional agent. He made the transaction smooth and easy from start to finish under 20days couldn’t be happier. James knows his business. Give him a call for a smooth transaction. Thanks again James I’ll send you referrals.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Two really happy customers

We have dealt with several lenders in the past couple of years. Our recent experience with Button Finance has been by far the best experience we have ever had with a lender. This is especially true due to the care and professionalism of two of their people; Patrick Johnson and Brittany Knaak. We would recommend this company and Patrick to anyone seeking a mortgage of any kind.

21 August 2025
Unprompted review

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