Have used Buxtons in the past but hadn't lately as too far away, however after being let down by another firm lacally to me, checked our their prices for a Stihl Kombi 94 unit. Went over saturday mo... See more
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Over the top customer service Kelly! I do right of way clearance and install fire brakes around pole structures throughout the Pacific Northwest here in the states and a lot of specialty clothing is... See more
Company replied
My telephone query with Buxtons about S&J Straight Slasher was dealt with promptly and to my satisfaction. Following this call I immediately ordered, and it was delivered next day. I was advised by... See more
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Bought an echo saw in November (already reviewed that experience 5*) unfortunately last week the stop start button boke off whilst in use. Emailed on the day and included pictures which I think were... See more
Company details
Written by the company
The Midland's Leading Arborist & Landscaping Equipment Supplier. Arborist Supplies & Garden Machinery - Available in-store at our showroom, or online at www.buxtons.net
Contact info
Coppice House, Teddesley, ST19 5RP, Staffordshire, United Kingdom
- 01785712397
- sales@buxtons.net
- www.buxtons.net
Very fast all the way to Sweden.
18 January 2019
Unprompted review
Reply from Buxtons
Thank you, Daniel, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Reply from Buxtons
Always a pleasure doing business with you Steve. We are glad to hear that you enjoy shopping at Buxtons.
Sophie Burgess, Digital Marketing
New boots and a can’t hook ...
Very fast service even delivering to a Scottish island .
11 January 2019
Unprompted review
Reply from Buxtons
Thank you, Mr. Chopper, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Despatched and delivered within 2…
Despatched and delivered within 2 days,very happy with this service.
11 January 2019
Unprompted review
Reply from Buxtons
Thank you, Richard, for this 5-star review. The team is so glad to hear you had a great experience using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Overall I have had a positive…
Overall I have had a positive experience dealing with Buxtons.
Customer support is good and they have a well designed website with a good product range at reasonable prices.
On the negative side I thought I had placed an online order via PayPal and after a week of it not arriving I investigated to find the order somehow was not processed. This may have been my fault, I honestly do not know what happened. I reordered on a Saturday, within the time shown on the onscreen countdown clock, and paid extra for DPD Next Day Delivery, expecting the order to arrive Monday. I rang to check Monday to be told the order had not been processed and would be delivered the following day (Tuesday). So I needn't have bothered to pay extra for Next Day as I needed the items for that Monday and didn't get them in time. So the on screen clock countdown was a little misleading. Seems Buxtons close mid day on a Saturday and if you order too late they are not processed until the following Monday.
11 January 2019
Unprompted review
Delivered wrong item, but promtly sorted out
Delivered wrong item, but one call sorted it out quickly
10 January 2019
Unprompted review
Reply from Buxtons
I'm sorry for the inconvenience Neil.
Thank you for your understanding. I hope to hear from you again soon.
- Lewis Wickes, Digital Marketing, Buxtons
A Great Service!
Very Efficient with my order, Everything arrived on time!..definately will be using Buxtons again.
10 January 2019
Unprompted review
Reply from Buxtons
Thanks, John for this fantastic 5-star review. The team is so glad to hear you had a great experience using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Excellent communication and good to…
Excellent communication and good to deal with. Matt
7 January 2019
Unprompted review
Reply from Buxtons
Thanks, Matthew for this 5-star review. The team is so glad to hear you had a great experience using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Very fast service will use again
24 December 2018
Unprompted review
Reply from Buxtons
Thanks, George for this 5-star review. The team is so glad to hear you had a great experience using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Recent Internet Order
After a minor hiccup with my order, it was resolved very quickly and professionally by Kelly, with the correct items being received the following morning, therefore allowing my survey work to continue. Thank you.
23 December 2018
Unprompted review
Reply from Buxtons
Thank you for taking the time to leave this 5-star review. We are sorry there was a hiccup with your order but happy that Kelly could get it resolved. We are glad to see that her hard work is paying off. We hope to deal with you again Cumbria Tree Surveys!
Sophie Burgess, Digital Marketing
Great seller fast delivery.
20 December 2018
Unprompted review
Reply from Buxtons
Thank you for this 5-star review. We are so glad to hear that you enjoyed using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Impressed with information on delivery
Impressed with information on delivery, but disappointed with packaging, book is a little beat up. Not happy with that.
17 December 2018
Unprompted review
Reply from Buxtons
Thank you, Joan, for your feedback,
I want to apologise for the poor packaging, the last thing we wanted is for your book to get damaged.
I've had a word with our despatch team, and we've taken steps to improve it for future orders.
Delivery is something we actively work on with DPD, so I happy you're impressed with it.
I hope you choose to use us again soon.
- Lewis Wickes, Digital Marketing, Buxtons.
I've been on their website
I've been on their website, i purchased what i was looking for, and, 3 days later, that was here, in front of my door !
Good job Buxtons !
Nb; i live in france, 3 days to be delivered, this is nothing.
17 December 2018
Unprompted review
Reply from Buxtons
Thank you for taking the time to leave this fantastic review! The team is so glad to hear that you enjoyed using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Good stock and delivered as expected
Good stock and delivered as expected. Helpful staff and follow up.
15 December 2018
Unprompted review
Reply from Buxtons
Thanks, KenA for this 5-star review. The team is so glad to hear you had a great experience using Buxtons.
Sophie Burgess, Digital Marketing
Excellent service and great delivery to…
Excellent service and great delivery to France in a couple of days from ordering
14 December 2018
Unprompted review
Reply from Buxtons
Thanks, Christopher for this 5-star review. The team is so glad to hear you had a great experience using Buxtons.
Sophie Burgess, Digital Marketing
As long established commercial…
As long established commercial contractors we have used Buxtons for many years, purchasing a variety of machines. They are always willing to match internet prices and this along with their machinery knowledge of the most appropriate machine for the application makes them the first dealer we contact when purchasing new machinery. Peter PJS LANDSCAPES
8 December 2018
Unprompted review
Reply from Buxtons
Thank you, Peter, for taking the time to leave this fantastic 5-star review. The staff here at Buxtons is thrilled to hear such good feedback. Thank you for choosing Buxtons.
Sophie Burgess, Digital Marketing
Excellent fast service
Excellent fast service. Arrived precisly on time and good quality goods
6 December 2018
Unprompted review
Reply from Buxtons
Thanks, Peter for this 5-star review. The team is so glad to hear you had a great experience using Buxtons.
Sophie Burgess, Digital Marketing
Exactly as it said on the tin
Fast delivery, exactly as described (NEW) coupled with a great price- Thank you
29 November 2018
Unprompted review
Reply from Buxtons
Thank you, Paul, for this 5-star review. We are so glad you enjoyed using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Excellent price for a good product and…
Excellent price for a good product and very quick and efficient service
25 November 2018
Unprompted review
Reply from Buxtons
Thanks, Rico for this 5-star review. The team is so glad to hear you had a great experience using Buxtons.
Sophie Burgess, Digital Marketing
excellent service
24 November 2018
Unprompted review
Reply from Buxtons
Thank you, Richard, for this 5-star review. We are so glad you enjoyed using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
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