BuyBrakes.com Reviews 

Great customer service and high quality parts says it all!!

Adam and BuyBrakes are awesome. Worked with me on a Stoptech BBK.

I am very pleased with the ease and useful information the website provided. I recieved my brakes and pads in a very short amount of time with no problem. I will be using them again for my other cars.

Order # 944556

As of right now, I’m giving two stars only because the price was good. Placed my order 23 days ago, still hasn’t shipped. I also reached out to customer service about a week ago. No response

Shipping isn’t fast. They shipped all but one rotor and that rotor hasn’t shown up

This was a fairly negative experience. I placed my order on 10/1/20 and received an immediate confirmation of my order which I liked. After 15 days (10 business days) and no furter response I decided to email to check on the status. No response. The next day I called and was put on hold for 13 minutes, then they hung up. I received text from the person I was talking to apologizing for disconnecting, she said I could try back later. Of course I called right back, this time I got someone else on the line. He seemed like I just woke him up, and was hard to understand...he mumbled a lot when I asked questions. He informed me that he didn't know what was going on but would get back to me later that day. After about 4 hours I texted back inquiring about my order. Apparently this company has customer service agenst using cell phones, probably fielding calls from their homes no doubt. Anyway, he promised that I would have a tracking number later that day, or early the next morning. By the next day at noon still no response. So I texted that I need the UPS tracking numbers. She texted back stating that they didn't have them, and I could try back later. I responded that I would like a refund, and the confirmation number of the credit back to my card. She replied "why would you want to do that, it's only been 24 hours since this was expedited, but that she could do the credit" Of course it was now over 2 weeks since I placed the order and since my credit card was charged in full.

I responded..."great, be sure to forward that confirmation number for the credit" Then I received another text right away from yet another person...she said that they were shipping today and gave me 2 UPS tracking numbers. My response was "fair enough, I'll see the brakes on Wednesday". They did arrive Wednesday, and all parts were there and they were the proper part numbers.

Funny how after all that, my order went out that day. I feel that this is their way of doing business....squeaky wheel gets the grease. Wont' use them again...AVOID!

Fast and easy processing !!! The team at buybrakes.com contacted me right away to process my order and that's the best customer service experience I've ever had. I'll definitely buy from here again.

First time ordering from you. David (I think that was his name) was excellent! Friendly, very knowledgeable and got the brake pads I needed exactly for my Land Rover LR4. Fast delivery!
I will highly recommend BuyBrakes.com.

The worst shopping experience ever! My much needed brake pads and wheel bearings have shipped a week after I placed the order! Never will order again from this site!

I ordered my parts on the 10th. Right now its the 16th and almost one week had passed and still they haven’t shipped my parts.

Very disappointed in this company. Paid extra to receive product faster. This company failed and offered no recourse or resolve. Would like to note kit was suppose to ship 9/26 and did not ship until 10/12.

I ordered rotors and pads for my van. I mever heard from them and 2 weeks went but. You can't track your order online. I have to call and sit on hold. Then I was told my items would ship tomorrow and I would get and email. They didn't ship and I got only the pads. Then 3 days later I got a shipped email for them. Useless! I am now trying to get my money for the 2 sets of rotors I still don't have! Do not buy anything here!

I feel like I ordered the part at least 2 weeks ago and it's just now being sent How do you feel about it

No shipping confirmation nd no reply after asking about order. It's been almost a week. Order will be cancelled if you guys dont get your act together. I expect better from a veteran run company

I had high hopes for BuyBrakes and gave it a high marks initial ordering online. Ordering process was easy and straight forward but like any other boiler room business, they are all friends when taking your money but treat you like a virus once they receive your money.
Everything you read about Buybrakes on their site is bunch of hogwash especially about shipping. They didn't start packing my order until I called after a full week of waiting. If I didn't call who knows how long they would have took or even bothered sending out my order! And when you call their customer service, be ready to be on hold for long time listening to that same guitar music over and over.
Their concierge, its just a waste of time. All you hear is how great Buybreaks are and give you bunch of empty call back promises but only vanish and never hear from them. I'm still waiting for a call back or texts.
10/13/20 update. You think after customer feedback, Buybrakes will try to provide bit more customer service but like I stated before, Buybrakes will take your money fast but afterwards, good luck getting your order. Finally got a tracking number today after 8DAYS! not 24 to 48 hrs claimed on their website and, I'm taking this is the work ethnics at Buybrakes, no care for customers but only care about taking customers money. The shipment was only half my order.
Once again, I had to call and once again more excuses and need to wait longer for my order. And they had no clue only half my order was shipped out.
I doubt anything stated on their BuyBrakes.com is true. Worst customer service in the industry, worst shipping method in the industry, worst stock supplies in the industry but #1 at taking your money and hiding!
Avoid Buybrakes unless you have 30 days+ to wait to get your product shipped out wrong. If they even remember to ship it out.
This says it all
"BuyBrakes.com is 132 out of 158 ranked companies in the category Car Accessories Store on Trustpilot"

Reply to BuyBrakes.
Oct 5, 2020 #944686

2nd reply to BuyBrakes.
Shipment received on Oct 13 was only half the order when customer service said everything was packed and shipped on the 12th. Which was false info from customer service.

Several months ago I bought front & rear discs, calipers, pads and brake lines for my 2006 F150. This weekend upon starting the install I found that the front rotors I had been sent did not match (floating vs non). I reached out to BuyBrakes.com this morning and spoke with David in customer service. He jumped right in, started working the problem and asked if he could call me back shortly. I agreed, and about an hour later he reached out with a solution. Basically new hubs to accommodate the rotors I had been sent (which is an improved set up over factory and a Ford bulletin update) and I'm good to go! Thank you David and the BuyBrakes team!

I order my parts “ Stoptech 937.47005 Street Brake Rotor And Pad Kit, Slotted
Vehicle” on September 25th. And they shipped it out on October 2. So, I am expecting another week for it to get here. I was supposed to get my tracking number within 24 hours but it took about a week.

I literally called to verify a brake kit to fit my vehicle before I ordered.
A week and a half later, i had to call them again because they needed to verify my vehicle again to send it out-just have to wait another 5 days.

I ordered rotors for my rig. I received a text confirmation for my purchase but not a receipt in my email. I waited a few days and checked my Spam folder, no receipt. So I returned to a Welcome email from BuyBrakes and found a text customer service number. The rep on the other end responded quickly, emailed me my receipt, and expedited shipping. Now that's good customer service.