Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communicat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through... See more
Company replied
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the pro... See more
Company replied
I bought some products from them I returned them in the next 24 hours of receiving them I was fully reimburse to my credit card in 3-4 days Their communication was 100% clear by email Great custo... See more
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Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.3
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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They lie every chance they get!
They lie every chance they get! Every thing they have told me was a lie. I retured two purchases of cogniHoney whch did nothing for me. They accepted the return, then I was told that it would take three weeks for the refund to be processed. It was supposed to be submitted today 7/6/2006. I called and was told there is no record of anything even the original purchase.
Plus the phone number for the corporte office on Google is not theirs. I carefully dialed it twice and got another company, The same one each time.
Stay away from them and anything they push. I doubt that the two pills they are pushing had anything to do with Bill Gates, though they use AI to make it look like it. I know Bill and it is not like him. The Bill Gates I know would not stand for the illegal use of his voice, name and likeness. He would not be a Billionaire today if it was not for the contract I signed with him in 1977, all provable!
It is time for this Company to be put out of business. I will help in any way necessary unless I get the money refunded to my account today 7/6/2026 as promissed.
Be VERY careful buying from them. I have one more order to be shipped of Memopezil and we will see if it works. The refused to apply the money they owe me to this purchase. Shows fraud!
I will be glad to jpin any class action suite that puts them out of business!!!!!
6 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and disappointment you experienced throughout the refund process. We understand how upsetting it can be when your expectations are not met, and we appreciate you taking the time to share your concerns.
As discussed during our phone call, I have processed a full refund for your orders. Please allow 3–5 business days for the refund to appear on your original payment method, depending on your bank's processing time.
We appreciate the opportunity to speak with you and resolve your concerns. Thank you for allowing us to address this matter.
Now that your refund has been processed, we would truly appreciate it if you could update your review and rating to reflect the resolution of your concern.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Beware of purchasing and dealing with customer service
It started out good on my return. I had quite a few emails on help because I am not good with technology.
I picked a return method that could not be done and this is where the trouble started. I asked for the other methods to return because that part was now not available to me. I would guess I sent between 5-10 emails for help and NOTHING! I used the phone number but as soon as I got to how to return and it is automated…it knew the option was no longer open to me and instructed me to do that which was no longer there.
I am still waiting. I just sent another email to customer service.
26 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced during the return process. We understand how challenging it can be, especially when you're unable to use the selected return method and are having difficulty getting the assistance you need.
After reviewing your account, we can confirm that a full refund for your order has been processed today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate you taking the time to share your feedback, and thank you for giving us the opportunity to resolve your concern.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com. We’re always here to help.
—Team BuyGoods!
I canceled my order within 2 hours of…
I canceled my order within 2 hours of ordering. I also called and canceled with two of your agents. I also emailed the cancelation. Yet you charged my account and sent the order.
PLEASE EMAIL ME A RETURN LABEL SO I CAN RETURN THE PRODUCT. THANKS
15 June 2026
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand how disappointing it can be when you request a cancellation shortly after placing an order, and the shipment is still processed.
After reviewing your account, we can confirm that your order has already been fully refunded. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
Regarding your return request, we have sent the return instructions and return address to your email. Please note that we do not cover return shipping costs. However, since your order has already been fully refunded, you may return the package whenever you are available.
We appreciate your patience and thank you for giving us the opportunity to resolve your concern.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com. We're always here to help.
—Team BuyGoods!
This company that sells Dermacept skin…
This company that sells Dermacept skin products is a total scam. There is no real person to speak to or email (only AI auto generated responses), the shipping address provided to return products is an invalid shipping address per USPS (U.S. Postal Service), so there is no way to speak to a real person, and no way to return the product.
4 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your Dermacept orders. We understand how disappointing it can be when you're unable to obtain the assistance you need or encounter difficulties with the return process.
After reviewing your account, we can confirm that a full refund for your orders was processed today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help.
—Team BuyGoods!
They listened
They listened, told me what to do and who to contact and my returns were great. Thank you!
3 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience! We're delighted to hear that we were able to assist you, provide clear guidance, and help make your return process a positive one. Your kind words mean a great deal to us.
We truly appreciate your feedback and thank you for allowing us to assist you. If you need any additional help, please don't hesitate to reach out to us at support@buygoods.com. We're always here to help.
—Team BuyGoods!
AI Scam
I ordered a supplement online being promoted by Bill Gates and researched it after the purchase. It was a fake AI product. Everytime I went on their site it ordered another product for $100+. This happed 6 times. Had to cancel my credit card. Beware.
Update. They did refund my money but I still have issues with the supplement companies deceptive marketing. And the website creating an order every time you clicked on an email.
26 June 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it can be when you encounter unexpected charges and are unable to resolve your concerns right away.
At this time, we were unable to locate an account using the information available in your review.
Could you please provide a good contact number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, investigate the orders, and work toward a resolution.
We appreciate your patience and look forward to assisting you.
—Team BuyGoods!
Refund
A refund that I have been working on for about a month has almost been impossible. I am still waiting.
3 July 2026
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and delay you experienced while waiting for your refund. We understand how concerning it can be when the process takes longer than expected.
After reviewing your account, we can see that we were previously waiting for your return tracking number so we could monitor the return shipment. We are pleased to confirm that a full refund for your order was processed on July 3.
Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate your patience and thank you for giving us the opportunity to resolve your concern.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
beware of their scam products and/or…
beware of their scam products and/or selling tactics! i am experiencing a real mess with buygoods devious practices and attempting to return products. i cancelled my order immediately after i saw that the product , neurozen, may be questionable. they ignored my cancellation request and sent out the product 2-3 days later despite my repeated e-mails to cancel the order, as well as charged me for 2 orders. during this time i received many responses offering more products that would 'enhance ' the result...red flags yet again! i am still dealing with the usps and buygoods to get the pkg back to them as a 'refused delivery' with e-mails threatening to charge me for 'restocking' charges when the fault lies with them about this whole ordeal. i have contacted my credit card company as well as filed a complaint with the ftc! i suggest everyone who has issues with buygoods do the same!
3 July 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it can be when your cancellation request does not go as expected, and we appreciate the opportunity to look into this for you.
At this time, we were unable to locate an account using the information available in your review.
Could you please provide a good contact number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your order, investigate your concerns, and work toward a resolution.
We appreciate your patience and look forward to assisting you.
—Team BuyGoods!
Great customer service with…
Great customer service with professionalism. I was relieved to hear my problems were solved. Thank you so much. I am so happy.
2 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience! We're delighted to hear that we were able to assist you, provide clear guidance, and help make your return process a positive one. Your kind words mean a great deal to us.
We truly appreciate your feedback and thank you for allowing us to assist you. If you need any additional help, please don't hesitate to reach out to us at support@buygoods.com. We're always here to help.
—Team BuyGoods!
HELP!
HELP!
My approved refund for order # 9Y5Z34Y4 has not returned to my account as promised by this company over a month ago.
Phone calls are automated and provide direction to sites that don’t resolve my issue.
I am totally frustrated. Please, please, help me.
UPDATE-7/13/26 NO REFUND RECEIVED. WRITER WAS PROMISED REFUND ON ACCEPTED RETURN OF BOTTLES INITIALLY 5/29/26. MANY PROMISES LATER, NO REFUND!!’
I am an older lady who lives on Social Security. I need my refund.
30 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund. We understand how concerning it can be when you do not see the refunded amount reflected in your account, and we appreciate you bringing this to our attention.
After reviewing your account, we can confirm that a full refund for your order was processed on May 29. For your convenience, we have resent the refund confirmation email. If you do not see it in your inbox, please check your spam or junk folder, as it may have been filtered there.
If, after reviewing the refund confirmation, you still do not see the refunded amount on your original payment method, we recommend contacting your bank or payment provider and providing them with the confirmation so they can investigate the transaction further.
If you need any additional help, please don't hesitate to reach out to us at support@buygoods.com. We're always here to help.
—Team BuyGoods!
⚠️ Scam Warning ⚠️
⚠️ Scam Warning ⚠️
I ordered a weight loss supplement from an Instagram account that claimed to be endorsed by celebrities. I paid £600, but the transaction turned out to be fraudulent and the product was fake. Please be very careful and don't buy from accounts using celebrity endorsements without checking they are legitimate. If you've been affected, contact your bank immediately and report the account to Instagram and Action Fraud.
8 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and disappointment you experienced with your orders. We understand your concerns and appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that a full refund for your orders has been processed. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you ever need assistance again, please don’t hesitate to reach out to us at support@buygoods.com. We’re always here to help.
—Team BuyGoods!
I ha ve had a run around trying to get a…
I have had a run around trying to get a complete refund. They expect prompt payment but do not believe in refunding a purchase. I had two different brands shipped by BuyGoods and having the same run around trying to get a complete refund.
2 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced while trying to obtain a complete refund.
We understand how important it is for the refund process to be as straightforward as the purchasing process, and we're sorry that your experience did not meet your expectations. Your comments regarding the handling of your two orders have been noted and will be shared with the appropriate team as we continue working to improve our customer experience.
We appreciate you bringing your concerns to our attention and value the opportunity to address them. If there is anything further we can do to assist you, please don't hesitate to reach out to us at support@buygoods.com.
Thank you again for your feedback.
—Team BuyGoods!
I was not too pleased with all the…
I was not too pleased with all the work/emailing/calling required to get my refund.
First calling is TOTALLY bogus. Only able to talk to AI which was a total waste of time.
Emailing worked better but required NUMEROUS correspondences to get my refund. IF I had not been EXCEPTIONALLY persistent, the refund would NOT have happened.
I am happy that I FINALLY received the refund.
1 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback and for updating your review.
We sincerely apologize for the frustration you experienced during the refund process. We understand that needing to make multiple calls and send numerous emails to resolve your concern was not the experience you expected, and we appreciate your patience and persistence throughout the process.
After reviewing your account, we can confirm that all of your orders were fully refunded on July 1. We’re pleased that we were able to resolve your concern, even though it took longer than it should have.
Your feedback is important to us and helps us identify opportunities to improve our customer support experience.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com. We’re always here to help.
—Team BuyGoods!
Refund Denied
I returned the product after receiving it because it wasn’t recommended by my doctor and couldn’t be used. I paid a total of $187.44 including tax and received a refund of $87. Company claimed the order was cancelled and fully refunded which wasn’t true. So I’m out of pocket $97.44 for a product I didn’t use and returned immediately upon receipt. Highly recommend staying away from this company and don’t do any business with them.
2 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced regarding your refund. We understand how disappointing it can be when you believe your refund has not been completed as expected.
After reviewing your account, we attempted to process the remaining refund. However, we found that there is currently an open PayPal case associated with this transaction, which is preventing us from issuing the remaining refund at this time.
To proceed, we kindly ask that you resolve and close the PayPal case. Once the case has been closed, please let us know, and we will promptly process the refund for the remaining balance.
We appreciate your patience and look forward to resolving this matter for you as quickly as possible.
If you have any questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com.
—Team BuyGoods!
Records Not the Same
Buy Goods claim their records show I paid them nothing for a product purchased over the internet. My internet purchase records show Buy Goods was paid $322.96 on 9/30/25, charge was credited on 10/22/25 but was reversed and paid on 11/27/25, a net payment of $322.96 based on their records. Although Flash Burn, the seller, agrees I am due a refund of $322.96, Buy Goods has not done so. Flash Burns records indicate they received no payment from Buy Goods. My phone number is 405 820-3149 if Buy Goods' records show differently. B Duggan
1 July 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you had a positive experience with our customer support team. Providing excellent service and assisting our customers is always our top priority, and it's wonderful to know that we were able to meet your expectations.
Your feedback means a great deal to us, and we truly appreciate your support. If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com. We’re always here to help.
—Team BuyGoods!
LungExpand Pro is a hoax.
BuyGoods sells a product called LungExpand Pro which is a scam. Never ever buy this stuff.
11 February 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
We would like the opportunity to investigate this matter and assist you further. Could you please provide a good contact number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns and work toward a resolution.
We appreciate your patience and look forward to assisting you.
—Team BuyGoods!
This company selling "audileaf"…
This company selling "audileaf" tinnitus med. doubled, then expanded my order, then are unresponsive to attempts to cancel those orders. I feel that this is a SCAM.
28 June 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced with your Audileaf order. We understand how concerning it can be when an order does not match your expectations and when you are unable to reach us to discuss your concerns.
We also attempted to contact you to discuss your review, but unfortunately, we were unable to reach you. To resolve your concern, we have processed a full refund for your order. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com. We’re always here to help.
—Team BuyGoods!
I tried to cancel order within 15…
I tried to cancel order within 15 hours. Would not let me. I felt the presentation with fake actors was a scam and still feel that way. They would not stop the order or refund me full amount.
Update: After a phone call they said they refunded full amount and have NOT done so.
As of 08/25/2026
I have returned all the merchandise within the specified time and have been in correspondence with Daniel Martins. Because of a "technical issue" they are still refusing to refund my money claiming their systems do not allow. They now are closing the account. I will follow up with the attorney general to file a complaint.
26 April 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and disappointment you experienced with your order. We understand your concerns regarding the promotional presentation and your attempts to cancel the order shortly after it was placed.
As discussed with you over the phone, I went ahead and processed a full refund for your order today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate you taking the time to share your feedback, and thank you for giving us the opportunity to resolve your concern.
Now that your refund has been processed, we would truly appreciate it if you would consider updating your review and rating to reflect the resolution of your concern.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com. We’re always here to help.
—Team BuyGoods!
Complete scam
Complete scam. Overpriced fake supplements. There is no way to get someone on the phone. They are trying to scam my parents out of $212.
28 June 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it can be when you believe an order was not processed as expected and when you have difficulty reaching our support team.
We would like the opportunity to investigate this matter and assist you further. Could you please provide a good contact number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns and work toward a resolution.
We appreciate your patience and look forward to assisting you.
—Team BuyGoods!
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