Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communicat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through... See more
Company replied
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the pro... See more
Company replied
I bought some products from them I returned them in the next 24 hours of receiving them I was fully reimburse to my credit card in 3-4 days Their communication was 100% clear by email Great custo... See more
Company replied
Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.3
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BuyGoods Inc.
Thank you for your kind review! We're delighted to hear that you were pleased with our service and prompt response. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Customer Service - AI ☹️ Humans 😊
Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communication. These are the people that need to be addressing issues NOT AI. Katie and Gerald are 5 Star employees for BuyGoods.
29 July 2026
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your experience!
We're delighted to hear that Katie and Gerald provided you with excellent service. We'll be sure to share your kind words with both of them—they'll be thrilled to know that their follow-through, communication, and dedication made such a positive impact on your experience.
We also appreciate your honest feedback regarding your experience with our automated system. Comments like yours are valuable and help us identify opportunities to improve the support we provide.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Still no package.
There was a product that I wanted to try to see if it worked for me. I followed all of the instructions and was given a date for the package to "arrive by". It never came and UPS never showed it moving, only "in route". The date came and went and no package. Katie P. tried to help with discounts but still after nearly a month, no package. Russ was successful to get my refund but still no package. How would you rate that service? Katie P. and Russ did great. Still no package... One star for Katie P. and one for Russ "0" for your system.
30 July 2026
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and disappointment you experienced with the delivery of your order. We understand how upsetting it is to wait for a package that never arrives, especially after following the tracking updates and expected delivery timeframe.
We're grateful for your kind recognition of Russ. We'll be sure to share your compliments with him — he'll be pleased to know their efforts made a positive difference during a frustrating situation.
We appreciate your patience throughout the process and your honest feedback regarding your experience. Your comments are valuable and will help us continue improving our service. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help
—Team BuyGoods!
I was very pleased with this company…
I was very pleased with this company , especially for their understanding of me ordering a product that I couldn't use because I had not checked with my Doctor or my Parkinsons Disease Specialist before placing the order. The ladies were prompt in answering my emails with my concerns with returning the product, especially because of the large amount of money involved. They gave me all the information that I needed to send them back , and issued a credit to my account within a few days which was much appreciated. Thank you once again toʻ the goods supply customer team for all your help and support.
Vivienne Lord
Australia.
30 July 2026
Reply from BuyGoods Inc.
Hello Vivienne,
Thank you for sharing your thoughtful feedback.
We're pleased to hear that our team was able to provide prompt assistance and support throughout your return and refund process. It's especially rewarding to know that the clear communication and timely refund helped give you peace of mind during a difficult situation.
We sincerely appreciate your kind words and are grateful for the opportunity to assist you. Thank you for placing your trust in BuyGoods, and we wish you all the best. Your feedback means a great deal to our team.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help
—Team BuyGoods!
Reply from BuyGoods Inc.
Hi Ron! I'm so glad to hear you were happy with our service. It truly means a lot to us. We always do our very best to make sure our customers are well taken care of, and we're grateful for the opportunity to help you.
I had a problem with my order and they…
I had a problem with my order and they refunded my money
26 July 2026
Reply from BuyGoods Inc.
Hi Bernice! I'm so happy to hear that you were pleased with our service. It really means a lot to us to know we were able to help. We always do our best to make sure our customers feel well taken care of, and we're grateful you chose us. Thank you for your kind support, and we hope to have the pleasure of assisting you again in the future!
I was satisfied with the way the oder l…
I was satisfied with the way the oder l made went through …
29 July 2026
Reply from BuyGoods Inc.
Hi Tina! I'm so glad to hear you were happy with our service. It truly means a lot to us. We always do our very best to make sure our customers are well taken care of, and we're grateful for the opportunity to help you.
Very professional and smooth process
Very professional and smooth process. Very happy with the service I was provided
22 July 2026
Reply from BuyGoods Inc.
Thank you so much for your kind review! We're delighted to hear that you had a professional and smooth experience with our team. Your satisfaction is very important to us, and we're pleased that we were able to provide the level of service you deserved.
We truly appreciate your feedback and thank you for choosing BuyGoods!
—Team BuyGoods!
Excellent customer service!
I find it increasingly hard in today's world to find excellence in customer service. The BuyGoods team is an welcome exception. A sincere thanks to Katie, Andrea, Gerald and all the customer service team for addressing my concerns in a timely manner. Keep up the good work!
Pedro Pinheiro
29 July 2026
Reply from BuyGoods Inc.
Hi Pedro,
Thank you so much for your kind words and for taking the time to share your feedback!
We're truly delighted to hear that your experience with our team stood out. Your recognition of Katie, Andrea, Gerald, and the rest of our Customer Service team means a great deal to us. We take pride in providing timely and reliable support, and it's rewarding to know we were able to address your concerns to your satisfaction.
We sincerely appreciate your trust and encouragement. Thank you for choosing BuyGoods, and we look forward to serving you again whenever you need us.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help
—Team BuyGoods!
I canceled my order
I canceled my order, which I felt cheated into making, 10 minutes after placing it.
I received an answer that my order was cancelled. One hour later later I got a message that it was shipped. Again I explained that it was cancelled. After 6 weeks I was sent to the pickup place. I told them that I want them to send it back as I refuse to accept it. This was 2 weeks ago. Today they send me a message that I didn’t collect the order. Again I send mails ( I’m afraid that Katie P. is a robot as the replies are in no way connected to my mails. They asked for the last 4 digits of the credit card. I sent it and now they offer me 25% refund and keep the full order.
They are simply not living up to their promises.
Very disappointing.
29 July 2026
Unprompted review
Reply from BuyGoods Inc.
Hi Gila,
We are truly sorry for the immense frustration and hassle this situation caused you. You are completely right to be disappointed, canceling an order right after placing it should have been a simple, seamless process, and our breakdown in communication only made things worse.
We want to confirm that all of your orders were fully refunded on July 29, 2026.
Thank you for your patience while we sorted this out, and we are actively reviewing what went wrong with our support system to ensure this doesn't happen again.
If there is anything else we can do to make things right, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
My Experience
When I was unable to locate my order, I was connected to AI representative which eventually hung up on me.
21 July 2026
Reply from BuyGoods Inc.
Hi Derek!
Thank you for your review. We sincerely apologize for the frustration caused when our AI representative hung up on you—that is definitely not the standard we aim for, and we are working to refine our support systems.
Your feedback is invaluable in helping us prevent this from happening again. We truly appreciate your patience!
If you have any questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Happy Customer with BuyGoods
They were very understanding and listened to my problem about not receiving my product. Within minutes they had solutions about refunds or another replacement of the my product. As they continued to answer all my questions to make the right decision for me. Thanks to the wonderful customer service and emails that explained everything. Made my decision of the ordered product in question having a perfect solution. Then the delivery was fast and in perfect order. Just what I wanted. Thanks to their quick response and understanding. I am a very happy customer with BuyGoods. I will continue to use them when needed.
20 July 2026
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to listen to your concerns, answer all of your questions, and provide you with options that helped you make the best decision for your situation. It's wonderful to know that our customer service and email support gave you the confidence and clarity you needed.
We're also pleased that your product arrived quickly and in perfect condition. Your satisfaction means a great deal to us, and we're grateful for your kind words and continued trust in BuyGoods.
Thank you for choosing BuyGoods. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
I am very happy in the way in which my…
I am very happy in the way in which my order was managed.
28 July 2026
Reply from BuyGoods Inc.
Hi Terence! Thank you for taking the time to share this! Knowing you’re happy with how your order was managed brightens our day. We appreciate your business and hope to see you again soon.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help
—Team BuyGoods!
BuyGoods’ Memocept and FloraZen Falsely Advertised
I Listened to a video using Bill Gates and Dr. Yoshinori Ohsumi to pitch products called Memocept and FloraZen. Apparently this video was AI generated as it turns out neither of these men have ever had anything to do with the product. I have requested cancellation of order numbers AE2Z9OEH, AE2Z9OGJ and AE2Z9OI1 and requested a full refund. If they are as diligent as Team BuyGoods claims, I will be happy to update this review.
I am updating my review from 1 star to 2 stars as “Team BuyGoods” came through and refunded 100% of my money. Thanks guys!
It took persistence to get my refunds, and it was a most frustrating experience.
27 July 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the concern and frustration you experienced regarding your orders. We understand your concerns about the product presentation and appreciate you taking the time to share your feedback.
We attempted to contact you by phone to discuss your concerns, but unfortunately, we were unable to reach you. We have since processed a full refund for your orders today. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
We appreciate your patience and thank you for giving us the opportunity to resolve this matter. We hope that the resolution provided addresses your concerns.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Jellytide did not work.
I used one bottle of Jellytide and did not lose a single pound . Remaining product is on its way back. Thanks Vincent Grizzaffi
27 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience. We're sorry to hear that the product did not meet your expectations or provide the results you were hoping for. We understand how disappointing that can be, and we appreciate you giving the product a try.
We also appreciate you letting us know that the remaining product is on its way back. Once the return is received and processed, we'll be able to assist with the next steps regarding your refund in accordance with the applicable return policy.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Unfortunately I was not able to use the…
Unfortunately I was not able to use the products ordered and all were returned and refunded… much appreciated!!
25 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience with us.
We're sorry to hear that you weren't able to use the products you ordered, but we're glad that we were able to assist with your returns and refunds. We truly appreciate your kind words and are grateful for the opportunity to help resolve the matter.
Thank you again for your feedback! If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help
—Team BuyGoods!
I was worried the company wasn't legit.
I was worried about the company cause the package arrived without any company name on it. I had to call my credit card company to find put the name. Once I had that, found the website and then I got an answer and it all changed from there. I asked for a refund once I explained our situation and it came quickly with quick responses and that put me more at ease. I gave only 4 stars cause there should be a name on the package and that would have helped, but they are legit and very nice to deal with. Thanks.
26 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience with us. We completely understand your concern about receiving a package without the company name clearly displayed. We can appreciate how that could be confusing and concerning, especially when you're trying to identify a recent purchase. We truly appreciate you bringing this feedback to our attention.
We're glad that once you were able to connect with our team, we could provide the answers and assistance you needed. We're also pleased to hear that your refund was processed quickly and that our prompt communication helped put you at ease.
Thank you for your kind words and for recognizing our team as legitimate and pleasant to work with. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
My package arrived and one of the…
My package arrived and one of the bottles were broken but in saying that I got a 25%refund which was very quick
Maybe packaging can be done better because I would have preferred the product not the money thank you
26 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience with us. We're sorry to hear that one of the bottles arrived broken. While we're glad we were able to provide a quick 25% refund, we completely understand that you would have preferred to receive the product in perfect condition.
We truly appreciate your feedback regarding the packaging. We'll take your comments into consideration as we continue working to improve the delivery experience and help ensure products arrive safely.
Thank you again for your understanding and for sharing your feedback with us. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
I bought some products from them
I bought some products from them
I returned them in the next 24 hours of receiving them
I was fully reimburse to my credit card in 3-4 days
Their communication was 100% clear by email
Great customers service!
13 July 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your experience! We're delighted to hear that your return and refund were handled promptly and that our email communication was clear throughout the process. It's wonderful to know that you were satisfied with the customer service you received.
We truly appreciate your kind words and are grateful for your positive feedback. We truly appreciate your kind feedback and are grateful for the opportunity to assist you. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Products arrived quickly
Products arrived quickly. Unfortunately, I had to return them because I had some stomach issues. Customer service was responsive and handled the return professionally.
25 July 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience with us.
We're glad to hear that your products arrived quickly and that our customer service team was responsive and professional in assisting you with your return. We're sorry to hear that you experienced stomach issues and hope you're feeling better.
We truly appreciate your kind feedback and are grateful for the opportunity to assist you. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
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