Service is second to none, every order delivered on time, and the customer seryis faultless, not to mention the value for money product range. For a small business like me, just starting out, I... See more
Company replied
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See what reviewers are saying
After requesting a quotation for 180 t-shirts earlier this year, the original quotation was honoured. I was rather dubious about paying the full amount up front but I needn’t have worried. After pro... See more
Company replied
I have been customer for over a year, recently they have been sending damaged stock, t shirts with holes in, stains on the t shirt and today I did a stock check on an order. I don't usually check... See more
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I don't normally write reviews for retailers especially when the orders are relatively trivial, but I've now placed 2 orders in the past month with BuyTShirtsOnline (testing blanks for my merchandise... See more
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Company details
Written by the company
Buytshirtsonline is a family-run business offering branded activewear at cheap wholesale prices. We hold large stocks of Fruit of the Loom, Gildan, AWDis and 60+ more fantastic brands with unbeatable prices. We offer bulk buying options and specialise in high-quality t-shirt printing and embroidery services. https://www.buytshirtsonline.co.uk/
Contact info
1 Berkeley Court Manor Park, WA7 1TQ, Runcorn, United Kingdom
- 01928 579 951
- info@buytshirtsonline.co.uk
- www.buytshirtsonline.co.uk
4.5
Excellent
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried this site as a last resort…
I tried this site as a last resort after two other major companies turned out to be scams. I can’t express how satisfied I am with you. Getting instant responses from customer service and having my parcel delivered the next day, in short, everything about this company is perfect. You can shop here with peace of mind. Thank you so much for everything!
17 April 2024
Unprompted review
Reply from BuyTshirtsOnline
Good afternoon,
Thank you for leaving us a review!
We are delighted to hear you are happy with our service and we appreciate your positive feedback. We look forward to your next order!
Kind regards,
Buytshirtsonline LTD
Initially great service
Initially great service. Delivery was next day. Unfortunately the sweatshirt size was not as stated in the size guide. It was correct as of the product specifications but what's the point of having a size guide if it's incorrect.
I've now wasted £12 on courier and return postage. Be careful when ordering.
16 April 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi,
Thank you for leaving feedback and bringing this to our attention. We take your feedback seriously, and we apologise that your order did not meet your expectations. We will work to resolve the issue and ensure that it does not happen again in the future.
If you haven't already, please send us an email at info@buytshirtsonline.co.uk. We will investigate the sizing issue and make the necessary corrections. Moreover, to avoid any confusion during the ordering process, feel free to contact our friendly team at 01928 579 951 where one of our advisors will be happy to assist you. We are available to take your calls from Monday to Friday, 9am to 5pm.
Kind regards,
Buytshirtsonline LTD
Good quality, well priced & excellent service.
Good quality t-shirts, well priced too. Service was excellent; I needed to exchange some of the t-shirts for a smaller size. Posted back to them on Wednesday and the new sizes were delivered on Friday. Thank you.
5 April 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Helen,
Thank you for leaving us a review! We are pleased to hear you are happy with our service and appreciate your positive feedback. 🙂
Kind regards,
Buytshirtsonline LTD
let down by another company
when we were let down by another company who could not deliver according to timescales even though we paid extra for express delivery, but did not inform anyone that they had major delays. I found the website on line the tshirts were cheaper and when i asked about delivery was told latest day would be Monday. i placed an order at 12.30pm and they was delivered this morning at 9.47am this is using standard delivery. Customer service was amazing keeping us up to date with emails of when the items were dispatched and a tracking number. will use again
15 March 2024
Unprompted review
Reply from BuyTshirtsOnline
Good afternoon,
Thank you for taking the time to leave us a 5-star review. We understand the frustration that can be caused when expecting an item within a certain time frame, and so we strive to supply our customers with the highest standards possible. Your positive feedback on our service is greatly appreciated by us and we look forward to your next order! 🙂
Kind regards,
Buytshirtsonline LTD
Reply from BuyTshirtsOnline
Hi Robert,
Thank you for the review. We appreciate your feedback!
Kind regards,
Buytshirtsonline LTD
Best place to get garments from, quick and helpful!
Bought from this company for a while and thought I’d finally write a review! They are fantastic and always so helpful and quick with dispatch which is lovely! Alan, who helped me with some order issue was so helpful and positive, so thank you! Definitely recommend!
8 February 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Alan,
Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with your orders and greatly appreciate your feedback.
For any order enquiries, please do not hesitate to contact our friendly team. We are always happy to assist you, and we look forward to your next order with us!
Kind regards,
Buytshirtsonline LTD 🙂
Fantastic wholesale company
Fantastic wholesale company, always get my t shirts next day, with great customer t as well.
31 January 2024
Unprompted review
Reply from BuyTshirtsOnline
Hi Michael,
Thank you for leaving us a review! We are delighted you are happy with your order and value your positive feedback on our service. 🙂
Kind regards,
Buytshirtsonline LTD
Excellent company to buy from
Excellent company to buy from. Prices are good and dispatch and delivery times are second to none.
I have ordered from them a few times recently and every order has been sent out and received flawlessly.
Will continue to use t shirts online without hesitation in the future
19 December 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Tony,
Thank you for leaving a positive review. We are so pleased to hear you are happy with our service and appreciate your feedback!
We look forward to your next order with us. 🙂
Kind regards,
Buytshirtsonline LTD
Won't deliver to me
The website was easy to navigate and the prices were good. I spent 30 minutes shopping here just to find out that they don't deliver to the Isle of Wight ☹️
30 October 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Ed,
Thank you for leaving feedback. We apologise if our shipping terms aren't clear on our website, however, we do ship to Isle of Wight. Due to shipping with DPD, they class the Isle of Wight as a Mainland service. If you select this as your delivery option and on your delivery address, this should allow you to proceed with your order.
Any further enquiries, please get in touch with our helpful team on 01928 579 951 or you can email in at info@buytshirtsonline.co.uk. We look forward to hearing from you.
Kind regards,
Buytshirtsonline LTD
Jute bags falsely advertised
Products not as advertised. I bought a jute bag with a ‘printable’ pocket. It is not printable. I queried it and they replied with ‘it only prints on polyester pocket’ as they have not advertised it as polyester. However they have falsely advertised it as printable which it is not! There is no way crafters could print and sell these with blurred prints
16 September 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Jason, This bag is advertised as print-friendly, which it is. you have told us that you tried to sublimate print the item. You can only sublimate print on polyester items. This bag is 100% cotton. If you would like any advice on printing, please don't hesitate to contact us. Thanks
Amazing customer service!!
Amazing customer service!!
I accidentally placed an order for collection instead of delivery. Emailed them straight away (it was on a Friday night so I was expecting to wait at least Monday to hear anything). I had an email first thing on Monday morning and they sorted it so quickly! Really easy to deal with and really happy with that experience. He got it sent out straight away as I have just received it! Thank you!
Really good prices and amazing quality!
6 September 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Alice,
Thank you for your positive review. At Buytshirtsonline, we take pride in providing excellent customer service. We appreciate your feedback and are delighted to hear that you had a great experience with us.
Our friendly team are always happy to help if you ever require assistance with your order or have an enquiry. 🙂
Kind regards,
Buytshirtsonline LTD
Not Helpful & willing to help with my…
Not Helpful & willing to help with my order because i didn't have the original artwork.
22 August 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi,
Thank you for leaving feedback with us. We understand the frustration this may cause; however, to move forward with your order, we would need the original artwork of your design. We can't extract the logo from a photograph which is what you sent to us. Our advisors carefully explained this to you over the phone.
Furthermore, at Buytshirtsonline, we pride ourselves on excellent customer service. Our helpful advisors let customers know about our printing terms and conditions respectfully in a way so that we can work together moving forward.
If you want to supply the original artwork, please get in touch with us, and we will be happy to work with you. You can call us on 01928 579 951 and our phone line is open Monday-Friday 9am to 5pm, or email info@buytshirtsonline.co.uk. We hope to hear from you and still value your custom.
Kind regards,
Buytshirtsonline LTD
Excellent
My go to site for t-shirts and trucker caps. Been sporadically buying stuff from these guys for 6 years now and not one complaint. One order came with a badly made t-shirt, one email to them and 48 hours later a replacement was delivered. Just one request: please get Continental t-shirts back in stock 😁
4 August 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi there,
Thank you for the 5-star review! We appreciate your positive feedback on our service and we are so pleased you are happy with your order.
We pride ourselves on efficient customer service and excellent packaging to keep our customers happy, so if you ever need to get in touch with us, please don't hesitate and we are glad to offer our assistance. 🙂
Kind regards,
Buytshirtsonline LTD
Fantastic Customer Service.
Fantastic Customer Service.
Straight forward ordering and very quick turnaround.
3 July 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Amanda,
Thank you for leaving a positive review with us. We are delighted to hear you are pleased with our service and appreciate your order. 🙂
Kind regards,
Buytshirtsonline LTD
Excellent advice and service
Cannot fault the service and the prices beat most of the similar companies by some margin (quoted elsewhere nearly £15 per shirt, rather than a more reasonable £7-£8 with BuyTShirtsOnline.
I needed a bulk order of branded t-shirts, Connor was helpful, offering advice on best options for my design, and alternative options where sizes and styles were out of stock. Items received today and cannot fault the quality. Very happy
9 August 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Phil,
Thank you for the positive review. We are so pleased to hear you are happy with our service. 🙂
If you ever require assistance, please don't hesitate to get in touch with our friendly team so we can find the most suitable garments for you. We value your feedback and look forward to your next order with us!
Kind regards,
Buytshirtsonline LTD
Good quality products
Good quality products, very well priced and good communication and service. The detailing on the logo design is the best i've had for many years compared to other providers. Thank you also to Sally Firth for organisng.
8 August 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Dean,
Thank you for leaving a 5-star review with us!
We are delighted to hear you are happy with your order and appreciate your feedback on our service. 🙂
Kind regards,
Buytshirtsonline LTD
Top company great communication and the…
Top company great communication and the finished product is 1st class.
2 August 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Darren,
Thank you for the positive review! We value your feedback on our service and look forward to your next order with us. 🙂
Kind regards,
Buytshirtsonline LTD
Great Service
I ordered a few T Sirts on a Sunday morning, and they were delivered by 3.00pm Monday afternoon! Great service, very happy with the quality of the products too.
Thank you!
23 July 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Steve,
Thank you for leaving feedback with us. We are so pleased to hear you are happy with your order and appreciate your positive review! 🙂
Many thanks,
Buytshirtsonline LTD
Everything was great
Great printing, great tshirts and great customer service!
15 June 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Christina,
Thank you for leaving a 5-star rating! We appreciate your positive feedback and look forward to your next order with us. 🙂
Kind regards,
Buytshirtsonline LTD
Maybe just a dud order? Stitching issues
I tried this website as I saw so many good reviews, but unfortunately my order seems to have been a bit of a dud.
I bought 5 of the "Ultra Cotton" Gildan t-shirts for a little embroidery workshop, they arrived fine and in good time, but the quality on them was a little suspect, some of the stitching had odd threads coming off it, which I was expecting better given they weren't that cheap.
After washing all 5 shirts, 3 of them are ok but 2 of them had come undone along the hemline and were trailing thread. Attempting to salvage the stitches was no good, so the bottom hemline on 2 of the shirts is now frayed and curling up.
Quite disappointed really, have reached out to their customer support, see what they say.
Edit: I just inspected the other shirts a bit more thoroughly and found more stitching issues, the neckline of one has loose parts that will unravel before long, and the hemline of another already has a loose thread that if pulled, will make it the same as the other 2. Steer clear of Gildan Ultra Cotton!
Edit 2: had my order refunded for the shirts, they did offer to replace them but I don't think I want to risk those again. Changing review score as customer service were excellent.
7 July 2023
Unprompted review
Reply from BuyTshirtsOnline
Hi Chris,
We appreciate you leaving a review with us and we are sorry for any dissatisfaction you experienced with your order. One of our helpful advisors responded to your email swiftly and offered you replacements and a refund for the damaged garments.
We apologise for any inconvenience caused and still value your custom if you would like to make another order with us in future. 🙂
Kind regards,
Buytshirtsonline LTD
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