Ordered a chain curtain custom order complete ready to hang... paid extra for this service on order said delivery was 2-6 days 10 days later we phoned three times chasing our order... was told w... See more
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See what reviewers are saying
Very pleased with this product . Construction time at the factory was reasonable and the item was very well packaged . Installation was relatively easy using the supplied three brackets. I had been co... See more
Product was fine once it arrived. No lead time was given at time of order placement.After two weeks I made two phone calls, which after following the recorded instructions went to automated voicemail... See more
My husband has an allotment and we have tried at various garden centres to buy some small-mesh netting to no avail. Buzzstop had exactly what was needed at a reasonable price. The order came within... See more
Questions before ordering were answered…
Questions before ordering were answered quickly; following order placement I was kept informed of the delivery date and time. Great service all around.
1 July 2018
Unprompted review
Hey Tim, guess what still no delivery, no fly screen but you’ve got our money!!!
Ordered & paid £110 for a chain link fly screen on 28/05/18. But since then we’ve heard nothing. No progress report, delivery date & definitely no fly screen.
Appalling communication & customer service. Would rate them ‘zero’ if that was possible. Either deliver a product or refund our money!!!!
Wednesday 13/06/2018. Thanks for your response Tim and your promise that the delivery would be made today. Well my wife waited in all day and guess what still no fly screen, so we are still in the position where we have made payment for no goods. I get how this works for the profitability of your business but it doesn’t really work for us.
So Tim to your request that I should change my post, my response is you need to focus on your customer service first.
I also exchanged a number of emails with your colleague Gemma Burgess regarding delivery progress but she didn’t respond to my ems of 3:44 and 5:24. So back with you Tim really easy questions: where’s our fly screen? And why do you treat your customers so poorly?
11 June 2018
Unprompted review
Reply from Buzzstop
Updated 14/06/2018
Hello again John,
Thanks for making contact again. I have just tracked your parcel using the link and tracking number provided to you yesterday and it is showing that your parcel was delivered and signed for today at 13.31.
I will send a message to the office now asking them to request a proof of delivery which will show the signature/surname of the recipient. Is there a possibility that the parcel may have been received by one of your neighbours? Or a safe place that parcels are left occasionally.
I’m sorry to hear that you believe we are witholding your goods having taken your payment.
However, as previously stated, your goods were dispatched on time and since that point several attempts have been made to deliver.
Since you communicated to us that you had not received delivery of your goods by posting this review, we have maintained good communication with you both here in response to your review and directly with you.
I apologise if you feel that the above does not represent adequate customer service.
I’ll arrange for the office to speak with the carrier first thing in the morning and contact you to clarify.
Rest assured, if there is an issue, we will resolve this for you as soon as possible.
Best wishes,
Tim
——————————-
Updated 12/06/2018
Hi John,
The office have just sent you an update by email.
The goods were dispatched from us on the 5th June for delivery on the 6th. You will see we have included a tracking number and link in our email. The carrier has logged that they attempted delivery twice, and also attempted delivery to 20&21 Marine Point but there was no answer.
My colleague in the office has re-arranged delivery for tomorrow 13th June.
I would appreciate it if you could revise or remove your feedback given the goods were dispatched in a timely manner.
If you have any further issues, please do not hesitate to contact us by replying to the email just sent.
Best wishes,
Tim
-------------------------------------------------------------------------------------------------
Original Response: 11/06/2018
Hi John, thank you for taking the time to feedback and i’m sorry to hear that you’ve not experienced good communication from our team. I’ll need to check on the lead time quoted at the time of your order to understand if your order is out of date. I’ve already sent a message to the factory to get an update from them on delivery. Will come back to you as soon as possible.
You keep contacting me but as i…
You keep contacting me but as i cancelled the order and you refunded my money surely you need no further input from me
8 June 2018
Unprompted review
Reply from Buzzstop
Hi Peter,
I assume you are referring to the email notifications you will have received confirming that your refund has been processed?
If not, can you let me know what contact you are referring to?
Best wishes,
Tim
Fabulous door screen
Fabulous door screen, excellent quality. Not cheap but worth every penny. Arrived as promised. Wish we had purchased one last year when we first heard about them.
8 May 2018
Unprompted review
Just what we wanted and quickly…
Just what we wanted and quickly delivered. ThAnks.
18 April 2018
Unprompted review
My order did not arrive
My order did not arrive, I querried after 10 days and no respense from their helpline. Sad!
30 November 2017
Unprompted review
Flyscreen Mesh
Ordered flyscreen mesh one by phone, received item the next day, Excellent service
21 September 2017
Unprompted review
Really pleased with my item from …
Really pleased with my item from buzzstop it arrived very quickly would recommend them
4 September 2017
Unprompted review
Goods arrived as ordered and on time
Goods arrived as ordered and on time, will use again. MG.
27 August 2017
Unprompted review
good service
23 August 2017
Unprompted review
been e-mailed twice with delivery dates …
been e-mailed twice with delivery dates ( 11& 12 of august )
and I'm still waiting !!
13 August 2017
Unprompted review
Very good service.
9 August 2017
Unprompted review
After placing my order that tried to …
After placing my order that tried to put the price up, I have asked several times to cancel my order and give me a refund but they don't answer any of my emails
30 July 2017
Unprompted review
Great product
27 July 2017
Unprompted review
Happy buyer!
Ordered netting for a fly screen - excellent service and well made product. Would most definately use this site again.
27 July 2017
Unprompted review
Why is there no "Product received not …
Why is there no "Product received not as advertised." category?
There was no "rude conduct" but the other 2 descriptions fit.
The website promised "Charcoal Grey, Fibreglass Fabric"
I received Coal Black Plastic and was told I would have to pay the return freight charge. My client accepted the sent product to save me grief.
On close inspection, all the web images are the same...Charcoal Grey.
Will not deal with 'Buzzstop' again, nor 'Newblinds'.
24 July 2017
Unprompted review
Very fast delivery and good quality …
Very fast delivery and good quality screen
23 July 2017
Unprompted review
Great product
Great product. Great service. Very pleased with this company. Would defiantly recommend them.
20 July 2017
Unprompted review
OK but........
Product is fine but £6.99 for slow delivery when it turns up in a plastic bag seems unreasonable.
20 July 2017
Unprompted review
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