BV Solutions Reviews 

Avoid this company at all costs!!

BVS have been unresponsive, unprofessional and inconsistent with their processes.

We discovered a leak in Kitchen in July and logged our claim with Admiral straight away, it was handed over to their 'trusted' partners to manage the claim.

Since logging the claim we have had to source our own dehumidifier, contractors and I had to remove mouldy worktops and units myself due to lead times of BVS/Davies contractors.

We have been advised that our kitchen quote has been approved although still not confirmed in writing so we cannot place the order.

They are now querying our installation fee saying we are ''way out of where they expect it to be'' however will not advise by how much or provide a breakdown of there workings, and this is after they have been sat on our initial quote since 2nd August.

Based on the above I proposed we order the kitchen and they manage the installation, I was told this would prolong the process even longer, they do not see to factor in the £50 daily disturbance allowance we are being paid into the equation at all - I do not want this money I want a functioning kitchen!

They now want/expect us to provide a 2nd quotation for the installation - although the kitchen was approved with only one quotation, this will no doubt add 2/3 at least to the process and we will miss out on the pencilled in date of October with our preferred contractor.

I have sourced the quote through one company to manage the whole installation to streamline the process and avoid myself having to PM multiple tradesman - plastering, decorating, flooring, tilling, plumbing and kitchen installation, this is all on one quote and I now need to go back to the contractor and ask for hourly rates for each of the above tradesman following the request of the BVS Technical team....I know now what the response will be from the contractor and the second word will be ''off!''

BVS did try to reach out to our contractor to discuss the quote, however when the contractor tried to call back the questions asked to get through security (policy number, policy excess etc.) was not something they had access to (why would they!!) so they refused to speak to them!!

Without this approval we are unable to book the installation and currently the earliest appointment we can get is 16th October which is 3 months after claim being raised.

We have two children under 11 and my wife is 20 weeks pregnant so to say this is adding stress to our home is an understatement and navigating the summer holidays with no kitchen is not something I ever wish to relive.

Not all the team at BVS are unprofessional our Case handler Jamie has been very sympathatetic with our situation, however she seems beholden to the technical department who in all my interactions have been unprofessional and extremely rude.

Our claim has been going on since 16th July and still unresolved, I keep being told we have premium cover with Admiral, I would hate to think what level of service we would have without this.....

1 star was generous....

I have been advised this will be looked at tomorrow I dont hold out much hope of this!

All quick and easy to progress my claim and staff understanding and knowledgable

The echo many of the negative statements on here. BEWARE!! This company by their own admission off the record are involved with your Insurence claim to ensure that AXA/ Direct line/ pay as little as possible towards your claim. They will drag out the process as long as possible in the hope you give up and accept the low value settlement. They undervalue all the trades, bring down the quality of housing and repair and they pay their staff bonuses based on how much money they save the insurer. This is a scandal and they are an utter disgrace.

Note: this company are changing their name to Davies

Surveyor came out quickly to assess the damage. Polite and respectful of the property. Provided a quote quickly. Once settlement was agreed by ourselves they quickly arranged for the payment of claim funds with the insurance company. Great service thank you.

Someone came to see me promptly & once I decided to accept a direct payment, the money turned up in my account almost immediately.

The appointment was easily arranged and convenient. The inspector was very professional and quickly explained what could be done. A resolution was agreed upon while he was there. Overall a very satisfactory experience.

BV solution and Admiral insurance are cheating people out of their money and their sanity. Our lives have come to a halt because of them. I don’t believe the positive comments given here these must be from their employees.

Very professional, prompt and efficient.

This company BVS or now known as Davies' is a disgrace we are still trying to sort our claim with them from January, apart from 1 person named Jo who was really helpful, the rest have been rude, arrogant and very dismissive as I seem to have to talk to someone different every time. It seems they like to drag out claims and offer ludicrously low settlements. I will check when doing my insurance (This year with Shelia's Wheels) next time if I have to deal with BVS for a claim, if so will get insurance elsewhere.

Don't care about anything or anyone.platinum insurance had a claim with admiral and Bvs were the assessor
Rude arrogant laughed and said would be lucky to get £2500 the cost was almost £10, 000 they gave us £5500 and we also had to pay the vat read the small print if they can't appoint a builder, in our case because of where we live you only get what they would have paid their own builders will never use admiral again

My son had insurance through Admiral put in a claim they sent case to BVS, a year later there is no news whatsoever. I am amazed how the company is allowed to operate despite so many complaints.

The assessor arrived on time and was extremely helpful and professional.

Where to even begin with this company….

Long story short. My kitchen ceiling collapsed and badly damaged the entirety of my kitchen over a week ago.

We contacted AXA immediately who from the start were extremely unhelpful.

My wife and I explained that we had a 3 week old baby and a 19 month old toddler and that our house was now extremely dangerous and uninhabitable.

AXA said a BVS surveyor would be out within A WEEK to decide whether we had a claim.

Surveyor turned up a week later to state “it sounds like a ceiling failure and you won’t be covered” This before even looking at the damage…

Surprisingly enough he then decided that the claim was declined leaving my young family essentially homeless, living out of bags at my in laws some 35 miles away.

At every single stage they have been unhelpful, arrogant, uncaring and have even lied about when someone would be out to test for asbestos in the damaged ceiling.

AXA have additionally stated that no alternative accommodation facility exists on our buildings, contents and accidental damage cover which is again a lie.

The policy schedule clearly states that £25 of alternative accommodation cover is supplied even if the £100k is turned down by BVS’s buildings assessor.

This will undoubtedly end up in court and with the insurance ombudsman but in the meantime if these chancers show up at your door then BEWARE

The loss adjuster was very thorough and made the experience less stressful than it could have been

BVS now Davies were appointed in December 2022 to oversee the work to be carried out after a burst pipe in my brothers house , he is 86 . For 7months the house has no ceilings in 2 of the rooms , plaster and boards removed and basically like a bomb site . Finally in June the drying out was signed off , only for BVS to pull out of the agreement . I havent liked dealing with this company at all . In actual fact BVS advisor suggested I go on the website for master builders and basically take it from there and sort it myself . They didnt even tell me the company were not going ahead with the work , nor did AXA the insurance company my brother has the contract with . They havent shown an ounce of customer care regarding my brothers age or how frail he is . Lets hope Davies can shake this company into something one can trust

BVS has now rebranded and called themselves’Davies’. I wonder why??

They can change their name but my complaint is still going through after their very poor service. I imagine Mr Udal still works for them.

Admiral, and other insurance companies use them - beware.

Quick service. The surveyor who came was very friendly and explained clearly what would happen