Bybit EU Reviews 261

Experiência Negativa com a Bybit.eu

Estou extremamente desapontado com a Bybit.eu.

No dia 29 de janeiro, realizei um depósito em moeda fiat, que até hoje continua pendente com alerta de risco.

Enviei todos os documentos solicitados várias vezes, conforme pedido pela plataforma. Na altura, fui informado de que a análise levaria no máximo 48 horas. No entanto, já se passaram mais de 50 dias e o problema continua sem qualquer resolução.

O mais frustrante é que o suporte ao cliente responde sempre com mensagens genéricas, que parecem ser copiadas e coladas, sem qualquer explicação concreta ou solução real para o caso.

Ressalto ainda que já realizei vários depósitos anteriormente com a mesma conta bancária, sem qualquer problema. Mesmo assim, neste caso específico, o depósito foi marcado como “alerta de risco”, e até agora não apresentaram uma justificativa clara.

Já solicitei o cancelamento do processo e o reembolso do valor, mas até ao momento não recebi nenhuma solução.

Esta situação demonstra uma falta de responsabilidade e transparência por parte da Bybit.eu.

Número do caso: 24342390
ID do processo: 01KG9001BBDMC6XVPJXD445C9J

Deixo aqui o meu alerta para que outros utilizadores tenham cuidado ao utilizar esta plataforma......

Negative Experience with Bybit.eu

I am extremely disappointed with Bybit.eu.

On January 29, I made a fiat deposit, which is still pending due to a “risk alert”.

I have submitted all the requested documents multiple times, as asked by the platform. At the time, I was informed that the verification process would take a maximum of 48 hours. However, more than 50 days have now passed, and the issue remains unresolved.

What is even more frustrating is that customer support keeps replying with generic responses that appear to be copy-and-paste messages, without any real explanation or solution to my case.

I would also like to point out that I have made several deposits before using the same bank account without any issues. Yet, in this particular case, the deposit was flagged as “risk alert”, and until now no clear justification has been provided.

I have already requested the cancellation of the process and a refund of the funds, but so far no resolution has been given.

This situation shows a serious lack of responsibility and transparency from Bybit.eu.

Case Number: 24342390
Process ID: 01KG9001BBDMC6XVPJXD445C9J

I am sharing this experience to warn other users to be cautious when using this platform.

Formal notice regarding my unresolved case with Bybit EU GmbH.

A fiat deposit made on 29 January remains unresolved after several weeks. The funds were neither credited nor refunded, and the platform continues to respond with vague “under review” messages while failing to respect the deadlines they themselves communicated.

This situation is unacceptable: the funds do not arrive, the process is extremely slow, and customer support does not provide clear solutions.

If this matter is not resolved immediately, I will begin a public campaign across review platforms and trading communities to discourage other users from using this platform due to the serious delays in fund processing and the lack of effective support.

I have one account on my phone and i can't get any rewards with violation errors for nothing

Scammers, they stopped rewarding with bybit card using a stupid reason (violations without explanation)

The customer service doesn’t exist… they answer back after several days and still they don’t solve the problem, I don’t recommend

some weeks after my first review, which outlined how bybit.eu keeps your funds hostage and tries to block withdrawals through unreasonable KYC and constant rejections. in the mean time I have received numerous emails from bybit.eu stating that my funds would be transferred to the original bank account within 7 working days. needless to say, they didnt do this. still constantly in contact with support( case number 24348530), who are escalating my issue to the compliance team each time. each time the compliance team just completely ignores my request to honor the promises made to refund, and asks for more documentation. I am stuck in an endless loop of KYC lies, I have decided to take legal action as the promises in writing to refund me have been broken numerous times.

Great experience with Bybit EU. Clean interface, fast execution, and professional support. The platform feels reliable and well-suited for EU users.

I recently migrated my account to Bybit EU as required under MiCA regulations, and what a nightmare it turned into. Out of nowhere, my account was completely frozen with no prior warning or clear explanation. Every attempt to withdraw my funds, whether crypto or fiat via SEPA was straight-up denied, leaving my money trapped on the platform. This went on for weeks, and it felt like my assets were being held hostage.

Customer support was absolutely useless at first. I reached out multiple times through chat and tickets, but all I got were nothing bur a copy-paste responses like "Your case has been forwarded to the compliance team" or "Please wait for further review." No real updates, no timeline, no actual help just endless loops that went nowhere. It was frustrating and made me question if I'd ever see my money again.

Eventually, after persistent follow ups, I finally got connected to one helpful agent who actually took the time to review my situation properly. With his guidance, I provided the additional details and documents needed, and he walked me through the entire process step by step.

Thanks to his assistance, the freeze was lifted, and my withdrawal finally went through successfully.
While I'm relieved it got resolved in the end, the overall experience was terrible, poor communication, unnecessary delays, and way too much stress over my own funds.

Avoid Bybit EU if you value quick and transparent access to your money. One star only because one decent agent eventually saved the day, but the platform's processes need serious improvement. If youre facing similar issue, feel free to ask, I can tell you what worked for me.

Ich wollte mein Bybit.eu Konto über Paypal aufladen und zack bekam ich die Meldung, dass meine FIAT Funktion nun außer Kraft ist und ich 1.000 Dokumente senden soll. Der genaue Wortlaut:

Dear valued customer,

Greetings from Bybit EU Support.

For security reasons, your fiat function is temporarily unavailable. We need you to provide some proof of information for further review.

Depending on the service restricted, please head over to the corresponding page to submit your information:

After submission, kindly allow up to 2 working day(s) for the team to review your documents and you will be notified again via email about the review result.

Your kind understanding and cooperation is appreciated.

Regards,
The Bybit EU Team

Und jetzt kommts: Was die da an einer Flut an Dokumenten haben wollen ist völig absurd und hat NICHTS mit regulatorischen Anforderungen zu tun sondern ist maßlos übertrieben:

Proof Documents
Please upload the handwritten certification materials held by the holder

ID Copy
Please provide a copy of your passport/ID.

Proof of Assets
Please provide proof of your income sufficient to prove your deposit amount, (Investment, stocks, real estate transactions, and/or any other income) that proves funds compatible with the value you deposit on the platform

Bank Account Documents
Submit bank withdrawal statements from the last 3 months

Remarks
You may provide a brief explanation of the documents you've submitted to help us expedite the verification process. Your explanation should not exceed 500 characters.

Selfie with written documents
Please upload a selfie holding a signed written statement by the account owner. (I certify that the transactions were performed solely by me, without any pressure, guidance or participation from any third party.)

Bybit transaction proof
Please provide proof of the transaction conducted on the Bybit platform.

Also weil ich aus deren Sicht "zu viel" Geld ausgeben wollte (nicht mal 5stellig) bin ich jetzt ein Geldwäscher und muss 1.000 Dokumente hochladen. Ich kündige. Keinen Bock mehr auf diesen Regulierungswahnsinn.

Und ja: Bybit wird schreiben: Als reguliertes Finanzinstitut sind wir verpflichtet bla bla bla...

Complete shitshow. I was a customer of Bybit NL for many years, and since the transfer nothing but trouble. First my Bybit card got blocked (and also my funds) and later on my crypto is frozen, I can not buy/sell, nor withdraw. Am in contact now for over a month via customer service, but no response at all, just a few mails asking for my bank statements / savings and such. Which I sent twice, and which should be enough.

But no response as to why, nor a solution.

Going to put a lawyer on this now.

I was forced to move to EU site. I used debit card for some cashbacks and saved in BTC. But, one day I noticed I dont have my BTC anymore as Bybit decided to sell my holdings to cover debit card balance. They allow you to spend more than you have, but will sell your other assets (if you have any), even though for payments I used only USDC. They sold my BTC to cover negative balance on the card.
I believe every user should know how it works and keep your BTC off exchanges, they will all fail in some point, so beware. Stack your sats in cold wallet, as exchages will do anything to cover their software issues.
Initially support told me they cant sell, then I sent screenshot, only then they agreed they lied, but with no apologies or anything similar, it was my fault they had to sell :D
Take care everyone

bybit lock account with out reason
I have been a loyal Bybit user for many years. I completed every possible verification level, even ordered a physical Bybit card. My activities are fully legal and transparent — I was simply transferring funds between my own accounts on different exchanges.
Despite this, Bybit froze my account and is withholding my funds with no valid legal basis. All requested compliance documents have been submitted. Support promised a resolution within 48 hours, but given Bybit's track record with similar cases, I have little confidence this will actually happen.
If my funds are not released within the promised 48-hour timeframe, a formal complaint will be filed with VARA (Virtual Assets Regulatory Authority, Dubai) and a Dubai-based lawyer has already been engaged to pursue legal action.
Appeal ID: W20260214590860370C6685F5A6BC24
Case number is #24307983
Bybit, if you are reading this — resolve this case immediately. Your compliance obligations do not give you the right to hold customer funds indefinitely.

​I honestly can't believe I wasted my time KYC-ing for this platform. It’s an absolute trap. I’m currently staring at over $100 worth of rewards (84 USDC, 10 SUI, and 25 EUR) sitting right there in my "My Bonus" wallet, but every time I click the claim button, I get hit with "Error 403003". It is infuriating.
​It’s funny how your "strict compliance" and "eligibility rules" never seem to stop you from accepting my deposits instantly, but the second it’s time for you to pay out what I actually earned, suddenly the system blocks me? If I’m "not eligible" because I’m in France, why are these rewards sitting in my wallet in the first place? You are literally dangling money in front of my face that you have no intention of letting me withdraw.
​Don't call this a "technical error" or "compliance"—it’s theft. You let users grind for points and rewards, show them the balance to keep them hooked, and then rug-pull them at the final click. This isn't a legitimate exchange; it’s a carnival game that’s rigged so you can never win the prize. If you value your sanity and your money, stay far away from Bybit EU.

Horrible, you can use only USDC and can't trade futures

2026.02.12 Update
A bit of context, I completed KYC and the deposit limit Bybit gives you is 600k EUR. Bybit lied beceause they froze the next deposit from my bank account for 9.5K EUR. They froze this deposit since 02.09. No human support and they only have a form requiring even more personal data. This is my money, I used a regulated bank of my country of residence you Bybit EU are in no place to conficate my money. I want it back and don´t deal with you anymore. Bybit EU answer my message in trustpilot only asking case number but nothing else happened. I doubt they have too many requests, a bussines like this can hardly have any costumers.

2026.02.11
I have been in bitcoin for years. I have used many exchanges. Never, ever encounter a service as bad as Bybit EU. No support at all, no chance of speaking with a human and the bot is completely useless. their complain system asks a million questions related to their own processes and they want you to trust them more and more with your personal information. it´s like this company is run by the worst part of a burocratic government. Never again!!!

Absolutely useless crypto scam. They will allow you to Deposit money on the exchange, but when you will try to withdraw some gains. No luck for days and days. There will be messages about checking your details. Instead 48 hours 4 days with the only message it wasn't successful. Several times unloaded documents although already KYC checks completed. No live help, only stupid Q&A.

I have had a ByBit account for several years. Just like anybody else I had to submit bank statements and ID before I could deposit funds and buy crypto. Monday I want to withdraw some of my funds to my normal bank again - the same one i used to deposit the funds in the first place. Bybit refuses to give me my own money. I have tried several times to contact somebody but the only contact I can get is via email. They “threatened” that they would have to flag it to the “risk management team” to check for fraud. Which is of course fine by me because I can of course prove I am who I say I am etc. They ignore whatever I say and just repeat - You must send us bank statements and verify your ID again and before we will give you your own money you also have to make a new deposit. This sounds crazy to me. You must give us more money before we will give you your own money back! Does anybody know what I can do about it? I found the Austrian FMA site - the financial authority that Bybit is registered to so I can report it there I guess. I just feel held hostage - give us more money and maybe we will give you your money back. I know 2000 euros is probably nothing to Bybit and they dont give a fig whether I close my account or not but it is a lot of money for me and I really want it back please.

Update 14 Feb: Customer support and the reply they put here is just misleading and purely for the show. I sent them my details which they requested here and I thought very briefly - ah finally somebody who will actually read my mails but not. Nobody actually reads the mails I send. I get the same standard response every single time. “You have to verify a NEW account before you can withdraw to it because of legal requirements”. It is not a new account, it is the same account i made my deposits with. I have asked several times now for details of their formal complaint procedure and nobody replies to that.

PPS
I have now jumped through every hoop: I submitted 3 months of bank statements, a signed handwritten message, and a photo. I now have to wait 2 days for them to "verify" the exact same account I used to deposit the funds originally. Have you lost my previous data?
To make matters worse, they are pushing me to sign up for third-party services (like Zen) just to get my own money, or pay an outrageous 0.08% + €5.50 fee for a simple SEPA transfer.

it's terrible, they don't support usdt and futures