Byflou.com Reviews 

We ordered a children’s bed in November with what appeared to be a reasonable delivery time. Just one week after the purchase, we received an email saying the bed was delayed and would arrive in mid-January instead.

After hearing nothing further from either the company or the delivery provider, we contacted them ourselves—only to be told that the bed was now delayed by “a couple of weeks” more. The representative I spoke with then abruptly closed the chat after cancelling our order.

Very disappointing experience and extremely poor communication throughout. This was our first and last purchase from this company, and we would not recommend them to anyone.

I am really disappointed. I have already done some purchase here and was fine but this time, I haven’t received my order since 19.11.2025 and the info given on the page was max 14 days… moreover I am not receiving any answers to my emails nor web page forms asking any info and possibilities. I am feeling completely neglected.

I would have given it 0/5 if I could.
I placed my order on 09/06/25, I still haven't received anything, and whenever I ask where the order is, I'm told it will be delivered even later than expected. Today, I was told that it will be delivered on 06/02/25, more than 5 months after I placed my order. I didn't order a custom-made item, but one that was listed as in stock. Furthermore, payment was taken immediately when I placed my order. No apology, no compensation. It's a disgrace.

Edit 2: Today is 20.02 - still no money and no contact!!!

Edit: Today is January 23rd - even though the company replied to my message and apologized, I still haven't received a refund.

On November 17th, I ordered a cabinet, which was initially delayed in delivery, and then, when it was finally shipped, on December 15th, the package never arrived because, as the courier informed me, it was damaged and returned to the company. To date, January 9th, despite my attempts to contact them, no one has contacted me, and I haven't received a refund. I keep getting told by the phone number provided that the office is closed. I definitely don't recommend this place; I was robbed.

First order: I ordered five items of bulky furniture in September, more than 3000 euros in total, asking them naively to hold it until I finished renovating my new appartment which also serves as my office. Then in November I started telling them that I would need my furniture soon. They replied there would be a delay. On December 5th they said it would ship no later than January 21st. I do not believe this because they already lied about my following order. Since then not a single email as a reply to my subsequent emails.
Second order: I ordered several more items, mostly lamps and a pin board, in November. They informed me that they expected it to ship on December 17th. That has not happened. I have received neither the first nor the second order. The last communication from them was on December 5th. Since then NOTHING. I have written numerous times, no reply.
Is this a scam??? Where is my furniture??? This is shocking.
Ana Sabljak

I ordered an expensive cabinet from this website on 11-11. On 18-12 it was delivered by dhl. They threw the package in the communal hallway and by the time I was downstairs to check on the package, the delivery guy was gone, but I could clearly hear the shattered glass. As I opened it, it was clear: the glass was completely broken. I called byflou right away, and they advised me to send an email with fotos, which I did. On 18-12. Today it is 8-1, so three weeks later, and despite everything they just don’t reply.
And even though this is mainly a DHL problem, byflou has to file a complaint (which till this day they haven’t)

Update: after posting here, byflou contacted me and offered a refund or a new cabinet. My problem had been solved sufficiently.

Ordered a singing birdcase on 24/11/25 as a Christmas present, it was available from stock. No delivery, no answer to my reminder mail, no response to my request to be refunded, got refund confirmation only few days ago but still no money on my account. Never again I will order from this company.

After the first package arrived with an incomplete item, Byflou immediately sent a replacement without any hesitation. The new item arrived perfectly complete and flawless. I am very impressed with their fast and reliable customer service and the quality of the products. I will definitely order from Byflou again.

I couldnt be any happier with the support and service from Byflou. I recieved continously updates regading the status of my order and due to the holidays they kept me informed. The product lived up to all expectations, was nicely packed and also a small bag of candy in the bottom. I immediately recieved an email from Byflou asking about the experinece-and I will for sure come back as customer.

Very good experience with Byflou.
I purchased 4 Fredericia J39 chairs. Although there was some initial uncertainty regarding the delivery date, the order arrived earlier than expected and in perfect condition.

The chairs were very well packed and arrived without any damage. The products are original and exactly as described.

Overall, a reliable store with high-quality design furniture. I would definitely consider buying from Byflou again.

Correct and fast delivery. Nice items!

I can wholeheartedly recommend Byflou! The package arrived well-packaged within a few days of ordering (the item was in stock for fast delivery). The staff was very helpful, answering all my questions and concerns by phone, email, and chat. Thank you so much for your help!

Delivery took long time than I expected, but I'm satisfied with my purchase.

Horrible experience. The delivery of the furniture was delayed for months, and I had to spend lots of time and energy to get a refund. There is no customer service, but a bunch of chatbots that try to fool clients with lies and empty promises. Never again.

Perfect vendor! Item arrived fastly, well packed.

Beware of this company I ordered a birthday train and paid £85 including shipping only to be told that they they are no longer making this item so have cancelled my order !! No refund has been made despite several emails . I hope they can sleep at night 😡

Don´t buy anything from this company! Bought a lamp on 23rd of november and didn´t receive anything. Contacted the company several times, no answer from them!

COMMANDE #593626
They take your order, use your money for 3-4 months , then when your are fed up of waiting, you cancel your order and they return you the money, using others people money. Its a real scam!!
I ordered bar chairs in September 2025, the delivery was supposed to be on 31 of October 2025, but they postponed it 4 (!) times. Today (15 December) I received an email saying that now the delivery date is 30 of January 2026.
I ve lost 4 months waiting, they used my money. SCAM!! They even were not going to work with my order, they just kept telling me that the delivery date was postponed a few times.

I have been waiting almost two months for my order. The delivery date has been postponed several times, and now the new estimated shipping date is after Christmas, which makes the order completely useless.
I ordered these items as Christmas gifts and now have to urgently look for alternatives and wait for a refund instead.
Unreliable service, broken promises, and a very frustrating experience.
Do not waste your time or money, especially if you are ordering for the holidays.

So, i will join many who wrote that they had ordered many months ago and still have not received the goods. I have the same experience. Ordered on the 29th of October and got another Email (12. December) with a new delivery on the 16th of January! This time though without any reason why they do not want to send me the paid items!
To the shop: the order number is 607854 i want my money back! How can i do that????

Stay away from the, Finger weg!

UPD: I can approve that the whole refund was sent to me.