CA Auto Finance UK Reviews 

2,153
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 960 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the helpful, polite, and professional staff for making account setups, general finance management, and early repayments completely smooth and stress-free. Regular consumers consistently note that customer service representatives are exceptionally knowledgeable, kind, and efficient when answering questions or resolving routine account inquiries. Some reviewers were not happy with the communication and overall payment handling processes encountered during their contracts. These particular individuals experienced frustrating issues involving unexpected bank charges, delayed updates, difficult arrears discussions, and inconsistent information provided by different advisors regarding their financial agreements.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising knowledgeable and reassuring advisors... See more

Customer service

Customers had positive experiences with customer service, often praising supportive and knowledgeable staff... See more

Service

Reviewers highlight positive aspects of service, noting that obtaining finance is quick and simple with a... See more

User experience

People report high satisfaction with the user experience, highlighting that the entire process from start to... See more

Payment

Consumers find payment experiences to be mixed, as some reviewers praise fast processing, helpful staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to a gentleman today called Vish. I found him extremely helpful and the advice provided was good and informative. I was very happy with the result due to his help and also less stressed aft... See more

Company replied

Rated 5 out of 5 stars

Had no problems with collecting monthly payments always had a yearly Invoice of payments and what interest there was Paid loan off around 8 months early with no problems saving myself a good amoun... See more

Company replied

Rated 5 out of 5 stars

When I realised that I wanted to keep my car, I rang CA Auto and you help with advice and reassurance. I rang when advised , talked through what I wanted and within 2 days my finance was checked and... See more

Company replied

Rated 5 out of 5 stars

Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if finan... See more

Company replied


Company details

About CA Auto Finance UK

Written by the company

Who we are

CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.

Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -

FAQ's


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,153)

961 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

thanx

thanx , good service

24 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Nice to deal with

The agent i dealt was extremely helpful & courteous. The agent was knowledgable and I got things do extremely quickly.

24 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

The lady I spoke to was very clear in…

The lady I spoke to was very clear in her answers to what I was asking and very helpful.

20 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Van quote

Very easy to understand & explain

21 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

easy and straight forward friendly staff

easy and straight forward friendly staff

20 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Great Service - Thanks Vish!

I had a call with Vish this afternoon and he managed to look into my situation very quickly and came up with a solution to the payment problem I was facing within minutes. He was very helpful, giving me all the information I needed and left me assured that everything had been taken care of. I highly recommend doing business with CA Auto Finance UK!

24 August 2026
Unprompted review
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Super helpful and easy to deal with

Super helpful and easy to deal with, both the online portal and on the phone.

3 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 4 out of 5 stars

On the whole found service acceptably…

2026 On the whole found service acceptably quick over the years I have used their finance service. Only dissatisfaction was slow to resolve issue arose towards end of last agreement, when used customer service via telephone route, but did get quick resolve when emailed them in 2025

22 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.

We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help!

Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Professional

Spoke to Khailid. Polite, Proffesional, Explained inDetail as a First time Customer what to expect from CA.

20 August 2026
Unprompted review
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Great service

Great service, very helpful. Had no issues with my time using their services. Tara was a massive help

20 August 2026
Unprompted review
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Very professional

Very professional

19 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Great finance company

Great finance company. No hassle and amazing rates
Would recommend

19 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Best experience with CA

Best experience with CA

19 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

They were very helpful and explained…

They were very helpful and explained everything clearly, good service

19 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Very easy to sort things out

Very easy to sort things out

18 July 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Information requested was quick and…

Information requested was quick and easily obtainable upon speaking to the customer adviser .

10 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 3 out of 5 stars

Online crisis

I found all documents being online difficult

26 July 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Dear Customer,

We’re sorry to hear about your negative experience you have had.

Thank you for making us aware of this situation.

We appreciate the opportunity to use your feedback to improve our processes.

The CA Auto Finance Team

Rated 5 out of 5 stars

all good had no problems at all over…

all good had no problems at all over the loan duration.

19 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Easy to work and could understand no…

Easy to work and could understand no bother

4 August 2026
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

Rated 5 out of 5 stars

Great customer service

Great customer service, staff member Khalid was very polite and helpful and very efficient.

18 August 2026
Unprompted review
CA Auto Finance UK logo

Reply from CA Auto Finance UK

Thank you very much for taking the time to leave such a positive review.

It is always rewarding to hear that we successfully provided the best possible service.

We look forward to the opportunity of working with you again in the future.

Should you have any queries at all, please do not hesitate to get in touch with our team via the link below, and we will be happy to assist you.

Our Customer Care Team: https://www.caautofinance.co.uk/contact-us/

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