Cabela's Reviews 450

My husband is a veteran, former law enforcement officer, and an employee of Cabela's. He has a diagnosed case of PTSD and utilizes a trained service dog as part of his treatment and daily functioning.

Despite presenting themselves as a veteran-supportive company, Cabela’s corporate HR denied his request to bring his service dog to work. The reasoning given was related to “heavy equipment,” however his role is in a retail environment and does not involve working around such machinery.

This service dog directly supports his ability to engage with customers and perform his job safely and effectively. Rather than exploring reasonable accommodations, he was told he could either transfer to a lower-paying, stationary role or continue without the service dog.

Additionally, there have been concerning comments made by management regarding individuals who rely on PTSD service dogs, which raises further questions about workplace culture and understanding of invisible disabilities.

This experience does not reflect the level of support for veterans that the company promotes publicly. I hope this is addressed appropriately so that other veterans do not face similar barriers.

Picked up a firearm at the Concord NC location. Went through 3 verifications which took additional time. This was supposed have a 10 & 13 count magazine. When I got home the sealed box (after their inspection) contained 2 magazines that were only 10 count. When I called I was told "bring in one mag and we'll swap it for a 13". I live over an hour away from the store location. Without any settlement for the issue I said "I guess I'll have to buy one". He said " Oh.....OK!". This is not customer Service. I should have had one mailed to me, no questions asked. Anyway, I got one at ACADEMY SPORTS and thank god for them. Never again Cabela's.

Through the checkout I was Hassled about getting credit card. When I told her NO she would not accept my response. She explained how would get discounts on my merchandise. I finally gave in(NEVER AGAIN) FILLED OUT THE STUPID ONLINE CREDIT APP) Needless to say I would have to wait for the credit card to be Mailed to me. By then I was pissed! Went back to the cashier, told her she wasted my time , bought my merchandise through my one and only credit card. She did give me 10% off. whoop te Do!
Its been a hour since I left the Cabela's in La Vista and I 'm still upset! If someone tells you NO respect that decision!!!! Like my mom use to say NO Means NO! The cashier doesn't have any idea's about the customer financial situation. Get through the purchases and move on to the next customers. Piece of advice teach your employees better selling etique.

I responded to an ad on a gun listings site and called on the phone. They claimed they could see the ad themselves but had no such gun. Later that day they sent me an email saying they DID have it and to call back. Then they wanted to charge a higher price than was advertised. They backed down on that, took my info, then charged my card 2 days later. Then sent the gun to the wrong FFL, a place very far from me, despite the fact I gave them the FFL info in writing via email. The people they sent it to communicated or I wouldn't even know what happened. Repeated emails to both the addresses I'd dealt with earlier and to the parent company (Basspro) customer service were simply ignored. I called on the phone during normal business hours and was told somebody would get back to me the next day. That was a lie. Finally, after 2 weeks of this, I gave up and reversed the charges. I'll never deal with them - or any other Basspro owned business - again.

My family loves this place! It’s more than just a store, the atmosphere makes it a true experience.Great place to take the kids to see the wildlife displays while i get some shopping done. I love their bow selection and the staff is super helpful if I ever need help. I definitely recommend for any outdoor needs!

I went to Cabela’s to get a cover for my bbq. They were on sale and of course they didn’t have it in stock. So I pre ordered it and had it shipped to the store. While I was there I stopped by the used gun department. I like seeing the old historical ones. Well this visit one stood out like crazy and it pulled on my heart strings. It was a SAA commemorative colt. My dad was 6th fastest draw in the US and this gun was similar to his including the white grips. It was in the same caliber and specs. They had it for 3500. I went home and researched the heck out of this gun. BUT I screwed up and didn’t get the model number. I also let my heart get in the way of sanity. So I went back and asked 1000 questions. Why was it in the wrong box? Why did it have white grips? Is this part of the combo with the Winchester rifle set. Where did you come up with this price? They had an answer to it all. But my heart was listening not my brain. I let them lie to me. The white grips were not original. This model came with walnut grips. They told me the grips were ivory, they’re resin. That this gun wasn’t the commemorative model that was supposed to come with a Winchester rifle. That the box it was in was given to Cabela’s with the gun so they displayed it in an incorrect box. They said they had a gun historian they call for guns like this and he set the price. They gave me a first responders discount. Plus another discount that brought it down to 3100.
I sat on a gun like this before. I didn’t buy it because I wanted to research and someone else bought it while I was researching. I was worried the same would happen again. My heart was completely in the way.
I contacted customer service and they had the store contact me. All used gun sales are final. They don’t care that they lied. They got lied to by the original owner so they lied to me. They wanted to argue and not accept the fact the grips were cheap resin. They told me the grips were ivory which was fraud. They also argued it was not the set. That this one was sold separately. (Lie) had it been the set the price would have been perfect. But alone the gun is valued at 1200 with the correct grips. I will NEVER shop at Cabela’s again. I don’t do business with liars .

Common item, out of stock again. Can't use my Cabela's cash again. Good thing there is a Fleet Farm nearby that is as good or better.

First: don’t buy bows for target at Cabela. Cabela sends stuff for margin and they don’t care what is happening after the sale. Between Cabela and the parent who buys a compound bow that draws 50-70 lbs for a 14-year old with 0 experience in archery, the responsibility falls on the coach. Cabela doesn’t care if that child breaks a muscle or a joint because of their indifference. Shame!

very poor customer service!! store manager was horrible to complete a simple task! Columbus, Ohio store. Find elsewise to shop for your wants! horrible customer service at its finest! Gun counter manager is not what they call a manager, he's so uneducated at this position> False advertisement of item, then gun manager wanted to argue, he canceled my order and refunded! Beware consumer's!!! This Columbus, Ohio store is FAKE AS THEY CAN BE!!!! Will never shop there again! I was so kind to contact the Gun department manager for all the WONDERFUL SERVICE!!! He was so pleased to hear the feedback! KEEP UP THE POOR CUSTOMER SERVICE!!

I purchased the 2000 gram Hunting boots for 180.00 dollars. After one season the rubber ripped on both right and left boot same spot.No refunds or replacement because it was going on the 2nd season of wearing them.

The worst experience ever! We returned a coat that was to be a warm winter coat as per the sales person their name brand coat. costs $150 on sale. We went home and this coat was any thing but warm! We returned the coat 11/20/25 and still have not receive our refund. We have called and emailed several times and they keep saying they are working on it. We told them they got the coat back 11/20/25 at 6:35AM. Still no refund as of 12/28/25.. If you purchase from them you better think twice about their lack of help in getting you money back. As of I, NO way will I ever go back to the store and buy anything...

Our local store serviced our rifle and we did not ask for it. We wanted it sited. The management laughed it off and the associates were unbelievably rude. The various employeeswe dealt with were extremely rude, coming from an owner of various retail stores. I am going to cancel my Cabela’s account and encourage all to do the same. This is a corporate chain that gives no focused service on one customer. We are all just a transaction now. I won’t ever shop them again. Give your money to any other business at this point.

I applied in Cabela, La vista and went several interview. Final interview was the DM and HR. Every time I looked with my application always showed in process. I reached out with Cabela's recruiter and said still not reached the decision but got a positive feedback. I waited four weeks and got an email that I didn't get the job. I was disappointed and upset. They should tell me in advance rather than expecting something good. I don't think that company give consideration or value the applicant.

Would rate negative if possible. I ordered an air rifle as a Christmas gift for my grandson along with a target set, extra pellets and an extra 10 shot magazine clip. I received a completely different air rifle which will not even accept the magazine I ordered. Contacted Cabela Bass Pro Shop in Dartmouth NS immediately without even taking the rifle out of the box and explained that they sent the wrong rifle as is obvious from the magazine I also ordered. They flat out refused to even consider helping me correct the situation in any way. Just a flat no even though they did not send me any appropriate confirmation or anything I could verify even that the order was correct. Terrible company to deal with I would avoid I now have a rifle which is not what I wanted with a magazine that is useless.

My package arrived in a snow bank at the end of my freshly plowed driveway. The item was left at the road approximatley 3/4 of a mile from my house. The package was not in a box just in its original packaging( ok i will eat that one) but not the fact that it was a very expensive crossbow that was a xmas gift for my son which of course he found when he got home(luckily) . But it ruined the xmas surprise. Who leaves a package where the garbage goes????? Just disgusted with the order, who knows if it damaged i refuse to open it the box was wet and slighly damaged but he saw it so i guess theres no going back now.

Janky website. Can't load product to cart. Infuriating.

After the web conversion all of my orders with Cabelas are gone. This is absolutely insane. I have been a project lead on such system changeovers and it would take very little effort and $ to have transferred orders over to the Basspro web site. Insane!!!!!

Ever since Bass Pro bought Cabela`s it has went down hill there where very few scope rings on the hooks, and scope stock was low and I would say half of the sales people I came in contact with were miserable when you could find one and the prices are nothing special.

I recently visited Cabela's gun store and the sales representative was more interested in asking if I wanted a credit card to save 20 dollars. My brother and i both said yes and they took our information and said the machine wasn't working. We didn't get 20 off and then i received a letter saying
I wasn't approved. This seems like a scam to me.

Got a email on sale items from cabelas....ordered ...paid.
Now they say out of stock...now have to wait days for a refund....also customer service couldn't speak English very well.