www.cabreramedina.com/EN Reviews 

10,351
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting easy and efficient pick-up and drop-off processes. The staff are frequently described as friendly, professional, and helpful. Many appreciate the good quality and cleanliness of the cars, along with transparent pricing that includes everything and no hidden fees. However, some customers noted issues with car condition, reporting vehicles not ready, having significant damage, or lacking essential maintenance like sufficient engine oil. A few also felt staff members were unhelpful or disinterested in resolving concerns.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the ease and efficiency of pick-up... See more

Staff

Clients share positive opinions on staff, frequently describing them as polite, friendly, and helpful,... See more

Product

People report positive experiences with the product, often praising the cleanliness and newness of the cars... See more

Quality

Customers consistently note positive experiences with quality, often praising the cars as new, spotless, and... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Camera Medina are (perhaps) the original canary islands hire firm. Been in business ages. Their relaxed yet professional approach is refreshing. Their price is all in (no extras/fees at the desk). Sta... See more

Rated 5 out of 5 stars

I always use Cabrera Medina/Cicar when I visit canarias and can recommend it! Good and reliable service, friendly and helpful staff. Fast car pickup and delivery without hassle. ps. I forgot my wall... See more

Rated 5 out of 5 stars

We always book Cabrera Medina when going to any of the Canaria Isles. Probably not the cheapest but the cars are good and absolutely no hassle. No up selling, charged the price agreed online before ar... See more

Rated 5 out of 5 stars

My car rental experience with Cabrera Medina in Lanzarote was excellent. The car was comfortable, modern, economical, in perfect condition, very clean inside and out..the car was delivered near my ho... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.7

All reviews

(10,351)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Super helpful staff

Even though I arrived to collect the car I had pre booked from the wrong office, the staff were really friendly and helpful, they called their other office (where I actually had booked to collect the car) switched the booking so i could collect from the marina office in Playa Blanca. They didn’t know, but that really helped me as I had an appointment on a golf course some 30 minutes away, which o may have missed had I been told to go to the port office to collect the car as it was obviously my mistake. The car was in good condition, fueled, clean and ready to go in a matter of minutes. People make all the difference and the girl at Marina Rubicón was excellent

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Car hire

The car was delivered on time and returned without any problems. An additional driver was added without any problems.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

I have used these guys for the last 10…

I have used these guys for the last 10 or so years. Always great service, even when things aren't quite right with the car they sort it without any problems.
Pick up and drop off is really simple and reserving the car is also easy. I haven't used anyone else because these guys deliver the service every time.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Cabrera Medina for…

I have been using Cabrera Medina for over 15 years when I go to Lanzarote.
Every car we receive is spotlessly clean, and all the staff we meet are helpful and polite.
There prices are also very competitive.
I would highly recommend this company for your car hire needs
Dave

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Shower of robbing scumbags.

Shower of robbing scumbags.

Hired a car in May 2025. Car got a puncture on the second day, and no spare. Only a puncture repair kit. The tyre was well worn and not repairable.

Was charged €150 for the tyre. Almost the cost of the car for the week. Daylight robbery. Sent someone from the airport to pick us up and go back to get another car. Wasted a whole afternoon.

The staff were rude, arrogant and very unhelpful.

I wrote to customer service to complain. Over a week later I got a reply......in Spanish. Basically it said, tough, the tyre is not covered.

The cars were filthy. On starting the second car, the dashboard lit up like a Christmas tree with all sorts of faults including a service which was several thousand miles overdue.

Avoid these rude, arrogant thieves like the plague.

I'll go back to using Avis as I did first time around. Wouldn't touch this lot again with a barge pole.

Sidenote. Whilst at the airport office, there was another gentleman there. He was extremely angry and shouting at the staff. Unfortunately, I don't speak Spanish so I do not know what he was saying but he was definitely well and truly hacked off.

Would not recommend and definitely say. AVOID. AVOID. AVOID.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Recommended!

We had a great experience. The booking process was quick and easy, the staff was friendly and professional, and the car was new, clean, and in excellent condition. Prices were fair, and there were no hidden fees. I highly recommend this service for anyone in need of a rental car.
A big plus - there was no waiting line for them, which made the airport pickup quick and easy.

30 May 2025
Unprompted review

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