Their prices are at least three times of other licensed and professional plumbers in the area. An example is back flow test. They change $280 for routine 10 minute test, while others charge only $125... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We determined you here generally with excellent endeavors and your body of workers is extremely beneficial we're happy by way of utilising your first-rate gadgets so proceed. We are happy with you a w... See more
Company replied
They can’t return phone calls. Can’t respond to emails either. I would search for another plumber.
Company replied
Couple of issues over the past few months. New hot water heater first, and super-old galvanized metal pipes caused a flow issue. Then a stopped-up toilet -- plastic item got flushed and then wou... See more
Company replied
Company details
Written by the company
Looking for a quality plumbing or electrical contractor in the Burlingame area? Call James Caccia Plumbing Inc now at (650) 342-5363.
Contact info
917 North Amphlett Blvd, 94401, San Mateo, United States
- 650-684-5070
- service@cacciaplumbing.com
- www.cacciaplumbing.com
1.2
Bad
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, knowledgeable and professional
Tyrone was on-time, professional, friendly and knowledgeable. Exactly what we've come to expect from Caccia Plumbing. Thank you.
9 March 2018
Unprompted review
Reply from Caccia Home Services
We truly appreciate you sharing this. It’s great to hear that Tyrone delivered the friendly, knowledgeable, and professional service you’ve come to expect. Showing up on time and doing the job right is the standard we aim to uphold on every visit.
Thank you for your continued trust in Caccia Home Services — it means a lot to our entire team.
Reply from Caccia Home Services
We’re grateful you took the time to share this. Providing clear communication, quality workmanship, and reliable service is what we strive for on every job.
Thank you for trusting Caccia Home Services — it means a lot to our team, and we’re always here whenever you need us.
Professional and Thorough
Joseph from Caccia Plumbing was awesome! He was professional and very thorough. He made sure I understood what was wrong, how he suggested to fix, and made sure I was comfortable with the work that he was performing. I would definitely use Caccia again!
16 February 2018
Reply from Caccia Home Services
We’re so glad you had such a great experience with Joseph. Taking the time to explain what’s going on, walk through the options, and make sure you feel comfortable before any work begins is exactly how we believe service should be done.
Professional and thorough is the standard we aim for, and it’s great to hear Joseph delivered on that. We truly appreciate your trust in Caccia Home Services and look forward to helping you again whenever you need us.
Caccia Plumbing is simply the…
Caccia Plumbing is simply the best...prompt, responsive and always professional. I highly recommend them.
14 February 2018
Reply from Caccia Home Services
That means a great deal — thank you. Being prompt, responsive, and consistently professional is exactly what we aim for on every call.
We truly appreciate your recommendation and your trust in Caccia Home Services. We’re always here whenever you need us.
Reply from Caccia Home Services
That’s exactly the experience we work hard to deliver every single day. Reliable, on time, and professional — backed by high-quality workmanship you can count on.
We truly appreciate you choosing Caccia Home Services and taking the time to share your feedback. We’re here whenever you need us again.
Professional and thorough.
10 February 2018
Reply from Caccia Home Services
Simple and powerful — we appreciate that. Delivering professional, thorough service is the standard we hold ourselves to on every visit.
Thank you for choosing Caccia Home Services. We’re always here whenever you need us.
They can’t return phone calls
They can’t return phone calls. Can’t respond to emails either. I would search for another plumber.
9 February 2018
Reply from Caccia Home Services
We’re very sorry to hear about your experience. Not returning phone calls or emails is not the level of service we aim to provide, and we understand how frustrating that can be.
While this review is from some time ago, we still take feedback like this seriously. Clear and timely communication is extremely important to us, and we’re always working to improve. If you’re open to it, we would appreciate the opportunity to learn more about what happened and see if there’s anything we can do to make it right.
Thank you for sharing your feedback.
Dispatcher was polite and sharp
Dispatcher was polite and sharp. We called on thursday and new toilet was installed on Monday morning. The exact model and type my wife wanted.
Installer showed up on time. Over the years its been the same employee Tyrone. Didn't recognize him her lost so much weight from the last time. Just kidding. He explained what he was going to do and then did just that. The billing was all electronic and easy. Tyrone cleaned up any mess, if at all. Was on his way in a couple of hours. Caccia also takes care of my rentals. Great Company. If I have any plumbing needs its only one phone call and its done.
7 February 2018
Reply from Caccia Home Services
Reading this made our day — thank you. We’re glad the scheduling process was smooth and that we could get the exact toilet your wife wanted installed quickly and hassle-free.
Tyrone will definitely appreciate the shoutout (and the weight-loss joke). He takes real pride in explaining the work clearly, doing it right, and leaving everything spotless. We’re also grateful for the trust you place in us to care for your rentals — that long-term relationship means a lot.
Knowing that one phone call to Caccia Home Services gives you peace of mind is exactly what we aim for. We truly appreciate your continued confidence in our team.
Highly recommend
Honest, reliable, follow through all the way to the finish. Great job. I highly recommend.
7 February 2018
Reply from Caccia Home Services
That’s exactly the reputation we work hard to earn — honest, reliable, and committed through to the very end. Thank you for recognizing that.
We truly appreciate your recommendation and your trust in Caccia Home Services. We’re always here whenever you need us.
I have used Caccia Plumbing twice at …
I have used Caccia Plumbing twice at our home and have been very pleased with their response and their workmanship. The tech that came out to our home both times (Joe Stevenson) is an excellent representative for Caccia Plumbing. I would recommend them to anyone who wants quality service.
7 February 2018
Reply from Caccia Home Services
It means a lot that you’ve trusted us not just once, but twice — thank you for that. We’re glad to hear you’ve been pleased with both our responsiveness and the quality of the workmanship.
Joe is a great representative of what we strive for as a team, and we’ll be sure to share your kind words with him. Thank you for recommending Caccia Home Services to others. We truly appreciate your confidence in us and are here whenever you need us again.
great job i would highly recommend this …
great job i would highly recommend this company, they fixed our problem where other companys could not.
7 February 2018
Reply from Caccia Home Services
We truly appreciate that recommendation — thank you. Solving a problem that others couldn’t is exactly the kind of challenge we take pride in. Our team works hard to diagnose issues thoroughly and get them fixed the right way.
Thank you for trusting Caccia Home Services with your home. We’re always here whenever you need us again.
Highly recommend this company
Highly recommend this company. Fisi was prompt and professional. Service was excellent. If you need a plumber, call Caccia!
7 February 2018
Reply from Caccia Home Services
Your recommendation means a lot to us — thank you for taking the time to share it. We’re glad Fisi delivered prompt, professional service and made the experience an excellent one. That’s the standard we aim for every day.
We truly appreciate you choosing Caccia Home Services. Whenever you need a plumber, we’re just a call away.
Great company, outstanding service and workmanship!
I recently hired James Caccia Plumbing to repair a failed under slab sewer line. The job entailed jackhammering up the floor inside the kitchen and bathroom, replacing the line and closing it all back up.
From the first contact I had with Moe the field supervisor who did the original estimate and working with Nathan in the office I knew that I had picked the right company to resolve my plumbing problem.
Christian and Rene - the two Caccia team members assigned to do the work were outstanding to work with. Both were great with communicating what was happening throughout the week of work, showed up on time every day or let me know in advance if they were delayed and took great care of my property while they were working. Additionally they advised me of issues they discovered along the way and made recommendations to remediate them to avoid future problems.
I couldn't be more satisfied and I'd rehire Caccia in an instant.
22 January 2018
Unprompted review
Reply from Caccia Home Services
WOW! Thank you.
Taking on an under-slab sewer repair is no small project, so we truly appreciate the trust you placed in us to handle it. From your first conversation with Moe to coordinating with Nathan in the office, we’re glad you felt confident you had the right team in place.
Christian and Rene will be proud to hear your feedback. Clear communication, punctuality, protecting your home during invasive work, and proactively addressing potential future issues are all part of the standard we aim to deliver. Jobs like this require teamwork, craftsmanship, and care — and it’s great to know that came through.
We’re grateful for your confidence and would be ready to help anytime you need us again.
Reply from Caccia Home Services
We love the enthusiasm — thank you! Delivering excellent work every time is exactly what we strive for, and it means a lot to hear that reflected in your experience.
We truly appreciate you choosing Caccia Home Services and are always here whenever you need us again.
Excellent plumbing service!
We've been using Caccia Plumbing for more than 20 years for various problems that crop up in our house. They are always prompt, personable, and excellent at what they do. Their prices are fair and the work is always good. They're not good for emergency calls (usually they are booked at least a day in advance). But if you can wait a day or two to fix your plumbing problem, you can be assured that they will give you the right advice and do an excellent job for you.
27 November 2017
Reply from Caccia Home Services
More than 20 years of trust is something we never take for granted — thank you for that loyalty. We’re grateful to have been your go-to team through all the plumbing issues that naturally come up over time.
It means a lot to hear that you value our promptness, fair pricing, and the quality of our work. We also appreciate your honest note about scheduling — our calendar can fill up quickly, but we always aim to provide thoughtful guidance and do the job right when it’s our turn to serve you.
Thank you for continuing to choose Caccia Home Services. We’re proud to be your plumbing partner.
Caccia is very conscious of their …
Caccia is very conscious of their customer's time. They notify if they are running late and keep me updated while they are working. They always ask if I prefer specific services, along with a quote, before proceeding.
21 November 2017
Reply from Caccia Home Services
Respecting your time, keeping you updated, and making sure you’re comfortable with the scope and pricing before any work begins are all part of how we believe service should be done.
We truly appreciate you recognizing that and for choosing Caccia Home Services. We’re always here whenever you need us.
Reply from Caccia Home Services
We truly appreciate the recommendation — thank you! Delivering great service every time is exactly what we aim for.
Thank you for choosing Caccia Home Services. We’re always here whenever you need us again.
Tech was prompt
Tech was prompt, on time, professional and a great communicator. Highly recommended!
20 November 2017
Reply from Caccia Home Services
We’re glad to hear your technician delivered exactly what you should expect — prompt arrival, professionalism, and clear communication. That combination makes all the difference.
Thank you for the strong recommendation and for choosing Caccia Home Services. We’re here whenever you need us again.
excellent job!!
20 November 2017
Reply from Caccia Home Services
We’ll take that all day — thank you!
Providing excellent work is what we show up to do every time. We truly appreciate you choosing Caccia Home Services and are always here whenever you need us again.
ALWAYS EXCELLENT AND TIMELY SERVICE!
20 November 2017
Reply from Caccia Home Services
That’s exactly the reputation we work hard to earn — consistent, timely, and excellent service every time.
We truly appreciate your continued trust in Caccia Home Services. It means a lot to our team, and we’re always here whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.