Cadogan Tate Reviews 

190
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism, efficiency, and careful handling of belongings by the staff. Many people noted the team's hard work, attentiveness, and ability to make the moving process seamless and stress-free, even for complex international moves. Reviewers frequently mentioned the staff's friendly, supportive, and accommodating nature, making interactions pleasant and reassuring. While many found the pricing to be competitive or worth the cost for the quality of service, some reviewers felt the company was expensive. A few other people also felt that the service, despite being superficially good, did not always live up to expectations, particularly concerning insurance claims and organizational aspects of international moves.

What people talk about most

Service

People report positive experiences with service, with many customers describing it as exceptional,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the service expensive but worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved at the start of April. From the initial survey of our flat to receiving the quote, to planning the actual dates for packing and finally moving, everyone we dealt with at Cadogan Tate in... See more

Company replied

Rated 5 out of 5 stars

Outstandingly good service. Cadogan Tate are completely reliable and do an excellent job. Enormous care was taken by the office staff, the actual removal men and the Move in Style girls to facilitate... See more

Rated 5 out of 5 stars

Del and his team were absolutely amazing. Their efficiency, friendliness and work ethics were second to none. They packed up our home in record time and were just as efficient when offloading and... See more

Rated 5 out of 5 stars

Cadogan Tate moved us over 5 days from our house . The team was professional, competent , helpful , very pleasant to work with and they make the entire process seamless. The team leader, Jimmy, was... See more


Company details

  1. Removals Service
  2. Art & Antiques
  3. Interior designer
  4. Logistics service
  5. Piano moving service

Written by the company

Cadogan Tate is a fine art logistics, storage, and premium moving company serving collectors, interior designers, museums, galleries, and private clients worldwide. Founded in London in 1977 — with Christie's as our first client — we have spent nearly five decades handling the irreplaceable. Today we operate from logistics centres in more than 14 cities across the United States, the United Kingdom, and France, employing 850 specialists, including our industry-first Chief Art Technicians. Our services include museum-standard fine art transport and installation, climate-controlled storage, and discreet residential moving. From a single painting to a complete collection, every object is handled with the precision, security, and discretion our clients expect.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

190 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.5

All reviews

(190)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cadogan will be Storing our furniture…

Cadogan will be Storing our furniture for delivery to Spain in 2123.. the packing of our belongings was expertly wrapped with care and efficiency. The men were all polite and courteous …. Cannot fault them so far…. Happily recommend based on our excellent experience so far.

8 October 2021
Unprompted review
Rated 4 out of 5 stars

Smooth Move

Very nervous about my move, especially when at the last minute I needed storage. I did not have to worry the office staff put everything in place very quickly, my home was removed to store without a hitch and I am now settled in my new home. Crew were very helpful throughout. I was very pleased I used them

17 August 2021
Unprompted review
Rated 1 out of 5 stars

Had a really bad experience with this…

Had a really bad experience with this company and I am afraid I would not recommend using their services. The office team didn't really seem to care about any of my concerns and simply seemed to focus their decision making on finances rather than what is right for a customer.

10 August 2021
Unprompted review
Rated 1 out of 5 stars

An awful experience from start to…

An awful experience from start to finish. The coordination team is just hopeless; they forgot to suspend parking bays in the first instance. Ridiculously expensive with hidden charges. The admin team is also unresponsive and took months to get a refund for storage charges. I have attempted to contact Head of Client Services who has refused to call me (I have left three message) back and has not responded to my emails either (I have sent four chaser emails). It has been over 3 weeks. Don't use this company.

12 May 2021
Unprompted review
Cadogan Tate logo

Reply from Cadogan Tate

Sorry to hear this Guarav, and also sorry you have been unable to reach anyone to discuss this. Can I suggest you reach out to a.carpenter@cadogantate.com as I know he would like to discuss this with you?

Rated 1 out of 5 stars

Used Cadogan Tate as recommend by my…

Used Cadogan Tate as recommend by my decorator for logistics and deliveries. They were good as far as the move but forgot items many times causing them to make extra trips and charge extra money. Also their pricing is not transparent and they are huge rip off. Sent bills for tens of thousand of dollars after everything completed without telling pricing up front and getting approvals. I then negotiated a final payment with them and then after they continue to send me additional bills for thousands of dollars. I do not recommend you ever use them. They are very shady with their billing practices.

8 January 2021
Unprompted review
Rated 2 out of 5 stars

Very mixed experience

Very mixed experience. Had multiple locations for move and some packing crews expert and careful and others just chucked things in a box resulting in breakage and damage. Overall had c. £1,000 of damaged or destroyed goods. Then had to chase and chase to get payment for damage. Despite paying 100s of pounds for full value insurance was told "do not have an open cheque book" and made every aspect of the claim difficult, including complaining about delivery costs to get a chest of drawers sent to a restorer that were their own company delivery quotes! Refused to reimburse for a £150 lantern despite cost of collection, repair and redelivery being greater than replacement cost. An incredibly time consuming and frustrating process.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

#1 mover for unusual art and tricky access

This moving company, London based, costs a lot but is worth every penny. As a friend of mine said, “you won’t remember the cost, but you will remember if they destroy your favourite artwork or furniture.” She was absolutely correct. Cadogan Tate are the experts for moving nice things and art. They carefully looked after everything. The move was complex because it involved multimedia art of different shapes and weights, and there were many stairs and narrow passages to navigate. These guys are consummate professionals — no guesswork, they use the measuring tape and tell you the possible and the impossible. But seriously they also did a little of the impossible for me. A great company and I would not use anyone else. Close your eyes, transfer the funds and enjoy the knowledge you will have no worries with your move . And also — if you do have pesky stairs and narrow passages, they are also expert with using the hoist companies — but they actually saved us the cost and hassle of doing so with a little ingenuity!!

28 September 2020
Unprompted review

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